The man who called me regarding the exchange is Max (prob from the sales dept). His attitude I must say is :thumbsup:. Throughout the entire exchange session, he did not show any attitude like the service staff/technical/engineer. I think NSC need more people like him.
I've nothing against the brand but I believe the staff/service may pull down the overall reputation.
Let's be realistic, if hot pixels showed up even when NR is on, its not acceptable for a new camera. Even if it can be PP-ed, I don't spend 2k on the new camera to rectify the problem for nikon everytime i go for photoshoot.
Worse still, the hot pixel issue in video is, as far as i know, hard to rectify. There is no NR in camera to correct it. Correction in video is complicated and requires some plugins (not available in off-the-shelf software). After rectification, u still need to re-render. The steps are longer compared to PP.
There is something wrong with the QC process such that these Hot Pixels inflicted sets get surfaced into the market. If they had insisted on the initial stand they took, I would have switch camps. Why? Because I do not wish to get stuck with their services for the next few decades. However, they did the smart move and solved my problem entirely by exchanging a new set. This is the best solution for both of us.
For buyers, I would still repeat the same advice, check the photo (with NR on) and video entirely before purchasing. The dots would appear when u point at black items (such as camera bags) or dark areas. U can enlarge in LV mode to check all center/corners.
My replaced unit is perfectly OK and has a s/n of 14xx (the unit comes from the body-only box set). My spoilt unit 17xx (my one is a kit box set). Hope this might helps.
