D7000 Discussion Thread II


Status
Not open for further replies.
Dude... are you living in the 21st century?

Or you did not know that first line tech support are non-technical most of the time?

No? I'm just astonished about the unprofessional way of dealing with customers call :) That's sound really contradicting with your statement of 21st century. Shouldn't people be more smarter as time goes by? Hmm... :think: I guess 'saving costs' still mess services up in Singapore eh...
 

Last edited:
No? I'm just astonished about the unprofessional way of dealing with customers call :) That's sound really contradicting with your statement of 21st century. Shouldn't people be more smarter as time goes by? Hmm... :think: I guess 'saving costs' still mess services up in Singapore eh...

It is not about getting smarter... And the problem is international.

21st century is the age of major outsourcing and "business process re-engineering".

Most call centers are outsourced. if you call citi-bank credit card customer service, most likely the CSO talking to you is in Philippines.

When I was in USA (Silicon valley, where HP international HQ was) once, I called tech support for HP laptops, the call was rerouted to Bangalore where "Chris" and "Sam" (not their real names) answered my calls. What a disaster it was. Took me 10 calls and 3 weeks to get my laptop's keyboard replaced.
 

Last edited:
It is not about getting smarter... And the problem is international.

21st century is the age of major outsourcing and "business process re-engineering".

Most call centers are outsourced. if you call citi-bank credit card customer service, most likely the CSO talking to you is in Philippines.

When I was in USA (Silicon valley, where HP international HQ was) once, I called tech support for HP laptops, the call was rerouted to Bangalore where "Chris" and "Sam" (not their real names) answered my calls. What a disaster it was. Took me 10 calls and 2 weeks to get my laptop's keyboard replaced.

I got your point :bsmilie:
 

I must be having insomnia tonight for some reason.. oh well..

not acknowledging it at first confrontation and offering the remapping service as the first solution,

daring customers to post online about their "policy" on exchange terms for anything less than unusable/intolerable number of dead/hot pixels according to their internal opaque policy

is to me a serious act of irresponsible service quality at the front desk.

And no, I don't believe I would want to switch brands because of somebody's bad day at work or poor level of service quality training BUT I do want to make an issue of it so that there will be improvement.

This is a demonstration of dissatisfaction as customers as per any human's right to free speech.

this is hardly any insult to the company, just a wake up call. if fanboys can't take it, then oh well, sorry lah.
 

I got your point :bsmilie:

Comparatively, we get better service in Singapore. :bsmilie:

In Silicon Valley, warranty service is not even done by the companies themselves. They outsource warranty service other companies. You wouldn't want to know how they take care of your equipment... That is the bad part...being in the industry makes you know too much... LOL.

At least Nikon the technicians are there in NSC. And they get your stuff done in house. :bsmilie:
 

You mean the person answered my call to NSC service centre is not technical enough to answer my question? That'd be really interesting... talking about 'normal' photos... :bsmilie: I even go into the technical details such as ISO, shutter speed, aperture, and that lady was like ;( at my details :bsmilie:

CSO may not be as technical as technician or engineer. it is better to go down NSC and meet face to face with the technician or engineer to get everything resolved.
 

It's early sunday morning dude. Just go and have a good sleep. You'll feel better next morning, and will be able to think it through :)

Guess it'll take a while before this thread transform itself from a "hot pixel" topic to other topics related to photography itself eh?
 

It's early sunday morning dude. Just go and have a good sleep. You'll feel better next morning, and will be able to think it through :)

Guess it'll take a while before this thread transform itself from a "hot pixel" topic to other topics related to photography itself eh?

Have a good night. I am on baby duty.
 

You mean the person answered my call to NSC service centre is not technical enough to answer my question? That'd be really interesting... talking about 'normal' photos... :bsmilie: I even go into the technical details such as ISO, shutter speed, aperture, and that lady was like ;( at my details :bsmilie:

they have basic knowledge but they are not technician, don't expect them to answer ur Qs.
 

probably KO soon.. yeah.. this is random, oot and bandwidth hogging..(me, I mean.)

I'm thankful that there is a very interactive community in sg for this forum.. seriously, after living in dead towns for a while.. I appreciate home quite a bit more..

night guys.. and sweet dreams..
 

usually I would just keep quiet about posts but as a professional photographer of 9 years serving more than a few local and international agencies, I know for a fact that I have a right to a product that performs to specifications without the need for any after sales service almost as soon as my gear leaves the showroom as my property.

I know for a fact that Nikon or any other established brands, have in fact a social responsibility to their loyal customers who supported them through the years, through all the numerous product updates and through the belief that all products created by this great Japanese company is built with pride and to the best of their ability.

Toyota has the humility to admit it and so does any responsible organisation who believes in protecting the intangible asset which makes up for most of any corporation's perceived value. That intangible asset known as brand value. One may argue that Toyota only has the humility only because their products involve the safety of lives but I'm sure a google search would be able to prove my point in any other non-life-threatening industries.

Case in point, if Nikon believes in the value of customer loyalty and ever increasing market size for their products, then they should listen and find a solution to appease and work towards a better customer relationship, be it through service quality training, stricter 6 sigma and gemba kaizen management to achieve lower fault ratios, we don't really care. Because as customers, these efforts are opaque to us. Only the final results show for themselves.

over and out.

Well said:thumbsup::thumbsup:

No manufacturer will in their right frame of mind claims that their product(s) faultless, hence the disclaimer/warrantee period /exchange/after sales etc..

The dispute with nikon in this forum stem from the "initial level of after sales services" offered to customers..which is grossly unexceptable. Consumers were strong armed by the few service staffs from Nikon. If Nikon will to be gracious enough at the beginning to care for these affected customers, I am sure consumers will even praise Nikon for their flawless services and deserving their loyalty. Affected consumers voicing their concern or dissatifaction here may have actually done some good. The change of aptitude from Nikon is apparent...

We come to this forum to learn/share and hopefully benefit from the wisdom coming from the experienced. Consumers like us want to enjoy a product we purchased from the distributor and not to be abused by them.

We have already been abused enough by financial institutions (look around us) we certainly dont need another though we have little choices...:sticktong
 

So much so for "the Hot pixel issue" and "the Hot chick @ NSC"... I guess 10 out of 10 D7000 comes with Hot pixels and 10 of 10 D7000 users will have to deal with the Hot chick @ NSC...

I hope there is no more second issue about my D7000, e.g. child labour (later someone find out children are making our camera... ha ha.... joking)... I am very happy with D7000 and the price I paid for (same as D70 I bought 7 years ago)...

Want to thank bro here for helping me when I don't know how to use my D7000 and I think will have more questions about D7000 in the future as it is a more complex camera than D70

Peace! :heart:
 

usually I would just keep quiet about posts but as a professional photographer of 9 years serving more than a few local and international agencies, I know for a fact that I have a right to a product that performs to specifications without the need for any after sales service almost as soon as my gear leaves the showroom as my property.

I know for a fact that Nikon or any other established brands, have in fact a social responsibility to their loyal customers who supported them through the years, through all the numerous product updates and through the belief that all products created by this great Japanese company is built with pride and to the best of their ability.

Toyota has the humility to admit it and so does any responsible organisation who believes in protecting the intangible asset which makes up for most of any corporation's perceived value. That intangible asset known as brand value. One may argue that Toyota only has the humility only because their products involve the safety of lives but I'm sure a google search would be able to prove my point in any other non-life-threatening industries.

Case in point, if Nikon believes in the value of customer loyalty and ever increasing market size for their products, then they should listen and find a solution to appease and work towards a better customer relationship, be it through service quality training, stricter 6 sigma and gemba kaizen management to achieve lower fault ratios, we don't really care. Because as customers, these efforts are opaque to us. Only the final results show for themselves.

over and out.

Agree with you !

And as a supportive customer of Nikon, I hope we will be a little patient in getting this problem resolved and I hope Nikon will get it sorted out amongst big backlog soon and not give excuses.

:)
 

Just bring it in to NSC and get it remapped and the hot pixels will be gone. What is the big deal?

On the topic of your rights.

This is your rights.

1. You have to right to warranty service. Bring the camera to NSC to get it re-mapped for you.

2. You have the right not to buy the camera.

What are you expecting? Nikon already tells people to bring it in so they can fix the problems. If you brought it in once and and still some hot pixels showing, bring it in again.

There is always sample variation, be it Nikon, Canon, Pentax or Sony. There will still be sample variation be it D3100, D90, D7000, D300s, D700 or D3s. Even the US$40,000 Hasselbald digital cameras has problems from time to time. Are you expecting that everything is perfect the moment you open the package 100% of the time? If that is the case, buy a fully manual film camera. There is no sensor or electronics for you to worry about.

The warranty is there for a reason. It is there to take care of any variations in quality. There is NO SUCH THING as 100% defect-free product. The important thing is for the manufacturer to stand by their product and fix the problems during warranty period. Which Nikon is clearly doing (and has done for you by giving you an exchange set). So what more do you want?

Maybe you should sell your D7000 and buy a 7D. After which you should look at the pictures from the 7D and see if you see the same problems. I see it too in the 7D for the limited times I saw the RAW output. BTW, I would be happy to buy your D7000 off you 2nd hand.

I think people just expect too much from the D7000.... and if you look closely.. the people complaining the most are the newbies. Stop pixel peeping and start shooting.

i believe you did not read through all my threads.

1) Pixel remapping failed to fix the issue. It still appear as a very bright pixel on still image on my nightshoot. no need to zoom. It is too obvious to draw your attention. It becomes smaller after pixel remapping, thus Nikon make an exchange for me since they said it is falling out of the threshold (pixel remapping cant fix)

2) I do not think I need to change my workflow by changing my d90 to d7000. Why do I need to add some extra works to myself by the same shooting style?

3) I understand well there is no so call "defect free" sensor. But at least pixel remapping must be able to fix the obvious hot pixel from the picture without user intervention.

4) I ADMIT that I am a beginner who speak lousy english. Thanks. But, something that everyone must agree this:
different people got their own expectation, you can tolerate doesnt meant other people can tolerate. No need to advice people to tolerate with the matter.

5) If the hot pixel cannot draw your attention on your picture, and you keep on looking out for it. It is pixel peeping.

6) Let the potential buyer decide by looking on all the sample online. If it still suit them, buy it. If not, keep away from it. We no need to educate what is normal or common on behalf of nikon? :P

7) I no need to switch to 7D as my another canon 400D still serving me quite well as spare camera. And for new purchaser who is still deciding, compare yourself 7D and 7k. no need to lock yourself to nikon option. :D

8) Good photographer make up a good picture, not camera. But, a good quality tools is important to archive that. :D
 

I just think that Nikon marketing team need to wake up a bit...

First they want to follow Apple, by having a limited 1st batch launch to create the hype in the market... C'mon, there is no better or similar replacement like iPhone or iPad during that time... they can pull this trick, but D7000, there are so many close competitors out there, and people don't use the camera for games or apps, they need to take pictures with it, some even make money with it... if they want to get it, they want to get it now, not next week when stocks arrive...

2nd mistake is in the aftersale service. If you read marketing books, there is 3 things that will be highly differentiated in every company, Brand, Product, & Service. Out of these 3, the biggest deal breaker will be service! Ask yourself, how many good service can you remember in the last 3yrs? But how many good Products or Brand can you remember in your life?

But if you recieve any bad service, it will impact the most, and can last at least 1 yr in your memory. and with bad service, it also affect the product, cos the customer will start to curse the product that lead them to experience the service, and also have a less than happy impression of the brand either for a short time, or for the rest of his/her life...

Sorry, just my point of view, can't forget about work even on Sunday.
(Btw, Apple provide 1 to 1 exchange with no questions ask for any faulty phones or iPad during the 1st week. This is good service!)
 

phone?

No, you have to bring it down to NSC. A technician will have to look at the problem and the technician will recommend a remap. And it will be done. That is what I have been telling everyone... do not panic, bring your camera down to NSC.

Why waste time with CSO call centers staffed with non-technical people?? They just have a sheet of standard questions and answers.

BTW, you just can't "request for remapping". You bring the problem to them to fix. They will tell you what needs to be done.

read the post back. I sent back my d7000 back to NSC and served by one of the supervisor. Pixel remapping is not able to fix the hot pixel issue on all the d7000.
 

For what i know, hot pixel will stick on same spot of LCD(low in number) and noise will move around and across all area of LCD. am i right?
 

Status
Not open for further replies.
Back
Top