http://www.channelnewsasia.com/news...0-spots-in/1889050.html#.VW5qomGoNsk.facebook
I tend to agree based on my personal experience. What do you think?
I tend to agree based on my personal experience. What do you think?
It's customer perception. Perception is easily deceived and very difficult to remove in such surveys in order to get comparable and measurable results.http://www.channelnewsasia.com/news...0-spots-in/1889050.html#.VW5qomGoNsk.facebook
I tend to agree based on my personal experience. What do you think?
I think its not SQ standard dropped its the other regional airline are catching up...... I flew some other airlines before and last time what SQ is offering was above the rest now most airlines are doing the same some even beyond what SQ is offering....
SQ service has really dropped... IMHO.
When you do not treat your front line staff well, service quality will definitely take a hit.
SQ service has really dropped... IMHO.
When you do not treat your front line staff well, service quality will definitely take a hit.
I agree with daredevil123. SQ standards are indeed now a pale shadow of a former, glorious self. Management structure changes and rostering changes have severely crippled the passing of experience and leadership development within the cabin crew.
Sluggish salary revisions have also resulted in less locals applying, compelling them to look abroad. This has also resulted in higher staff turnover, leading to a state of never progressing beyond mediocre service standards.
Yes, I was once part of the glory days of the 90s when we won award after award and were proud because we really knew our service standards were top-notch and well earned.
And in which way did it drop? I use SQ for the last 10 years and I cannot see any noticeable drop in service quality. But boys do I see a difference to other carriers. The difference to my own country carrier is like 5 star hotel to a youth hostel.
What SQ needs to do is have a multi-millions ad campaign to change the people's mindset that its service is not only dropping in fact it is improving.
It's all in the mind. :bsmilie:
Not really. I flew SQ and TG back to back recently and readily admitted that the TG crew provided slick and polished service while SQ were like robots and clowns. I've stopped flying SQ cos I'd end up tearing my hair in frustration. Their Feedback department is also probably tired of hearing from me after each flight - even they agreed that the number of complaints have gone up and that things were "better back then".
As for Octarine, well, the last 10 years were already the result of things going south roughly around 2000 - 2002 and just got worse. Which was why you didn't see much drop in service - it was already pretty shocking by then......
Not really. I flew SQ and TG back to back recently and readily admitted that the TG crew provided slick and polished service while SQ were like robots and clowns. I've stopped flying SQ cos I'd end up tearing my hair in frustration. Their Feedback department is also probably tired of hearing from me after each flight - even they agreed that the number of complaints have gone up and that things were "better back then".
As for Octarine, well, the last 10 years were already the result of things going south roughly around 2000 - 2002 and just got worse. Which was why you didn't see much drop in service - it was already pretty shocking by then......
I think its not SQ standard dropped its the other regional airline are catching up...... I flew some other airlines before and last time what SQ is offering was above the rest now most airlines are doing the same some even beyond what SQ is offering....
.... and we're one of the most travelled people globally