What has SG become? Keep increasing FARES?
- Thread starter fierysnake
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dawgbyte77
New Member
The last 2 taxi I took was on weekend waiting at taxi stand... all empty taxi just passed by without slowing down. After waiting for about 30 minutes, I started to call Comfort and for about 15 minutes I get multiple "please press xxx and a sarcastic "all operators are engaged at the moment, have a nice day" and hang up. Finally manage to get connected and another round of "please press xxx" and then got on hold for another 15 minutes before I got someone alive on the phone. After this, it took 5 minutes for the taxi to arrive (hmm... is this serendipity or was he waiting around the corner?)
So this taxi cost me $4 booking + 50% midnight charge (wishful thinking on taking cabs at 11ish) + normal taxi fare, empty hp battery (and perhaps a future brain tumor) and 1 hour of my precious life forever gone.
Another time I took a taxi from Changi Airport Cargo (CAC) area to Airport Logistic Port of Singapore (ALPS). CAC is just a couple of km from ALPS. Normally it cost me $1 peak + approx $3 taxi fare. But when I took CitiCab, they charged me $1 peak + $3 airport + taxi fare... when i asked why this is so, he said its the standard procedure and the other drivers just don't know. When I refused to pay the surcharge, he proceded to drive around looking for police. Since I was late, I just paid, took down the licence number, and walk back to my destination. Emailed CitiCab just to know if the taxi driver is correct but never got any reply. I encountered this twice from CitiCab so I just stop taking taxi from them. My main contention here is on how exactly the surcharge work and how boundary is being established. Taxi may be more expensive in Japan but thank goodness I will never save enough money to actually go to Japan.
So this taxi cost me $4 booking + 50% midnight charge (wishful thinking on taking cabs at 11ish) + normal taxi fare, empty hp battery (and perhaps a future brain tumor) and 1 hour of my precious life forever gone.
Another time I took a taxi from Changi Airport Cargo (CAC) area to Airport Logistic Port of Singapore (ALPS). CAC is just a couple of km from ALPS. Normally it cost me $1 peak + approx $3 taxi fare. But when I took CitiCab, they charged me $1 peak + $3 airport + taxi fare... when i asked why this is so, he said its the standard procedure and the other drivers just don't know. When I refused to pay the surcharge, he proceded to drive around looking for police. Since I was late, I just paid, took down the licence number, and walk back to my destination. Emailed CitiCab just to know if the taxi driver is correct but never got any reply. I encountered this twice from CitiCab so I just stop taking taxi from them. My main contention here is on how exactly the surcharge work and how boundary is being established. Taxi may be more expensive in Japan but thank goodness I will never save enough money to actually go to Japan.
V
vince123123
Guest
There is no indication that taxi rentals is going up yet.
jsbn said:
V
vince123123
Guest
Try emailing to jean_ho@SPYSPAM and rita_cheok@SPYSPAM- both are from the Customer
Service department.
(replace SPYSPAM with citycab.com.sg).
You have to have the patience to keep reminding them - they are very slow in responding to emails unless pressure is constantly exerted. One feedback incident I sent to Citycab on their errant driver required waiting for 2-3 months for a reply (with reminders sent to them about 1-2 monthly). Entire incident was counted in years (with CityCab contributing to about 5+ months of it)
Service department.
(replace SPYSPAM with citycab.com.sg).
You have to have the patience to keep reminding them - they are very slow in responding to emails unless pressure is constantly exerted. One feedback incident I sent to Citycab on their errant driver required waiting for 2-3 months for a reply (with reminders sent to them about 1-2 monthly). Entire incident was counted in years (with CityCab contributing to about 5+ months of it)
dawgbyte77 said:
Cheesecake
Senior Member
:bsmilie: :thumbsup:shinken said:
dawgbyte77
New Member
jdredd said:
I'm also okay with rising fare. Its more about the service... and the recent MRT hike which is blamed on "cheaters" and later post a record profit... kinda make me feel dumb for no reason. It would be better to just flatly say rising cost of operation. On the other hand, any "improvement" the consumer requested will be countered by "passing the expense back to consumers if they implement it", unless the improvement is profitable. It almost sounds like bullying.
On the other hand, COF is improving... I wonder...
dawgbyte77
New Member
Thanks Vince... actually I admit I only emailed once. And my email is just for mine (airport charge) and their (contention about this issue compared to other cab operators) awareness sake but since it seems lost or ignored, I don't need the stress myself to followup and such. I just do what consumer do best and make a choice. So I choose not to take citicab anymore (actually I have a preference for comfort, compared to other operators). Nothing personal to your friends and I don't blame any individuals, just not happy wth the organization's procedure. I don't even blame the driver yet because he may think that he is right and I'm wrong, and for all I know he could be right. Anyway... I'll never know for sure. :think:
vince123123 said:
dawgbyte77
New Member
At least photographers quotes are getting cheaper every year.
V
vince123123
Guest
Oh, they are not my friends - they are the people I had to remind over and over again to get any response 
I thought it would be easier for you if you had some names rather than to email the nameless company (via their online feedback form?).
From my experience, they won't bother to take action on their driver if you just email once. So that driver you encountered will probably continue his ways on other unsuspecting folks.
By the way, I understand that Citycab is owned by Comfort.
Have you had to pay that surcharge thing for other cabs? Or was it just a once-off trip for you.
I thought it would be easier for you if you had some names rather than to email the nameless company (via their online feedback form?).From my experience, they won't bother to take action on their driver if you just email once. So that driver you encountered will probably continue his ways on other unsuspecting folks.
By the way, I understand that Citycab is owned by Comfort.
Have you had to pay that surcharge thing for other cabs? Or was it just a once-off trip for you.
dawgbyte77 said:
Now rise Taxi fare,
3 months later rise Electricity,
followed by bus fare in another 3 months,
then Water,
then Taxes,
then MRT,
then Petrol,
then Cigarette,
then Conservancy charges,
then school fees...
Then start all over again..."It's been 5 years since we've raised taxi fare, bus fare, utility etc"... :thumbsd:
How I wish my pay also rise like that...
3 months later rise Electricity,
followed by bus fare in another 3 months,
then Water,
then Taxes,
then MRT,
then Petrol,
then Cigarette,
then Conservancy charges,
then school fees...
Then start all over again..."It's been 5 years since we've raised taxi fare, bus fare, utility etc"... :thumbsd:
How I wish my pay also rise like that...
dawgbyte77
New Member
I use to take that route quite often and I would say twice with citicab I have to pay that surcharge but around 2 dozen times with other cabs and no surcharge so I was curious if (1) this is a citicab thing (they are deregulated so they can do as they please), (2) other cabs really did not know what is the airport boundary, and (3) for me to understand if outside cargo complex is really part of airport surcharge bec 6 meters from that is changi road and then changi beach already.
So unlike your case, mine is not really a complaint (more enquiry) and the driver may actually be right.. although I just remembered that when I flagged him and told him I wanna go that way (point to right), he said he is going that way (point to left), and I have to insist that I sincerely want to go that way (point to right again) before he let me in. The surcharge was $1 and after a few meters, airport charge was added. As you have said, they don't bother to take action unless they wanna get rid of you and your bunch of emails so I'll just post my experience to share.
Citicab may be owned by Comfort but its quite a big operation and they may belong to a different department managed by different people. BTW, Comfort did not have surcharge.
So unlike your case, mine is not really a complaint (more enquiry) and the driver may actually be right.. although I just remembered that when I flagged him and told him I wanna go that way (point to right), he said he is going that way (point to left), and I have to insist that I sincerely want to go that way (point to right again) before he let me in. The surcharge was $1 and after a few meters, airport charge was added. As you have said, they don't bother to take action unless they wanna get rid of you and your bunch of emails so I'll just post my experience to share.
Citicab may be owned by Comfort but its quite a big operation and they may belong to a different department managed by different people. BTW, Comfort did not have surcharge.
vince123123 said:Oh, they are not my friends - they are the people I had to remind over and over again to get any response
From my experience, they won't bother to take action on their driver if you just email once. So that driver you encountered will probably continue his ways on other unsuspecting folks.
By the way, I understand that Citycab is owned by Comfort.
Have you had to pay that surcharge thing for other cabs? Or was it just a once-off trip for you.
i really feel very disturbed when i see threads saying that our tpt fares and taxi fares are cheaper compared to other countries like japan, france and other european countries.
OF COURSE they are more expensive, a mcdonald meal at $10 who can fight?? and definitely their wages are MUCH HIGHER than us, of course their fares are much HIGHER! but for us, our wages are the same but yet our fares keep rising and rising!
and to those talks that say hongkong tpt is more ex than us and that they are a country that is very similar to us, i want to voice again that is bull. If our tpt can arrive every 1-2 min or at most 5mins MAX, then i would be glad to have the price increase and say hongkong is the same as us, but the fact is, in spore waiting for 20mins is a COMMON thing. Those that just went to hongkong can share with us their experience?
Does it make sense to increase tpt fares anymore?? [for those that earn more than $4-5k a month, i think u dun need to reply, u wont be bothered by the increase anyway, u are simply too rich to care and will bo hiew]
And for the issue abt oil increase, do u know that there is actuallt a period where the intl countries took action and the oil price fell to normal, but yet there is no mention of declining fare price?
pardon me if i sound very worked up, but indeed i m very agitated by the fares increase every now and then, and yes i m a poor broke
OF COURSE they are more expensive, a mcdonald meal at $10 who can fight?? and definitely their wages are MUCH HIGHER than us, of course their fares are much HIGHER! but for us, our wages are the same but yet our fares keep rising and rising!
and to those talks that say hongkong tpt is more ex than us and that they are a country that is very similar to us, i want to voice again that is bull. If our tpt can arrive every 1-2 min or at most 5mins MAX, then i would be glad to have the price increase and say hongkong is the same as us, but the fact is, in spore waiting for 20mins is a COMMON thing. Those that just went to hongkong can share with us their experience?
Does it make sense to increase tpt fares anymore?? [for those that earn more than $4-5k a month, i think u dun need to reply, u wont be bothered by the increase anyway, u are simply too rich to care and will bo hiew]
And for the issue abt oil increase, do u know that there is actuallt a period where the intl countries took action and the oil price fell to normal, but yet there is no mention of declining fare price?
pardon me if i sound very worked up, but indeed i m very agitated by the fares increase every now and then, and yes i m a poor broke
shinken said:
People say that as the consumer, the costs come down to us and we can't pass it on.
Let's ask ourselves whether that is true.
We expect our salaries to increase. Does your employer complain? We charge more for shooting weddings after getting some experience. Does anyone complain? No, we complain because some people charge lower than us, undercut and spoil market!
That's why I say we only complain if it hurts us. Feel free to complain - it's human nature. I also like to complain. Let's not even call it complain, let's call it feedback. I'm just trying to feedback and offer a rational side to things this time. ;p
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