Despite payment by customer, ez-link cards remain property of EZ-Link company
I REFER to the letter by Mr Peter Lo, 'TransitLink and SBS have no statutory right to retain ez-link cards' (ST Online Forum, June 14).
Regarding Mr Lo's feedback on statutory right to retain ez-link cards, we would like to highlight that SBS Transit and TransitLink have never stated that the right of retention is statutory in nature.
Each bus trip is a contract of carriage between the operator of the carriage and the passenger, subject to the consideration in the form of a fare by way of cash or ez-link card.
The use of the ez-link card is governed by the published General Conditions of Issue and Use for EZ-Link Cards. According to the Conditions, despite the payment of card cost for any ez-link card purchased, all ez-link cards remain the property of EZ-Link Pte Ltd. Furthermore, the ez-link card must be produced at any time for inspection by any authorised personnel of EZ-Link Pte Ltd, the transport operators or qualified merchant. In addition, the Conditions entitle them to retain any ez-link card, which it reasonably suspects or has reason to believe to have been fraudulently issued, stolen, tampered with or misused. Hence, the bus captain has the clear contractual right to retain an ez-link card once the above circumstances are met.
We thank Mr Lo for sharing his feedback and hope we have addressed his concerns.
Kathryn Lau (Ms) Assistant Corporate Communications Manager TransitLink