See what SQ did to my tripod?

[leejay]

Pity your tripod, but I believe you can claim la. Don't throw them away. The two legs are confirmed byebye, but you can still use it as a monopod.

 

[denniskee]

if this is how your tripod ends up, imagine the conveyor.:bigeyes::sweat:

anyway, i think you have the right to make claim from SQ.

 

[LENS]

anyway, what is this tripod model?

it seems a good suggestion to use it as monopod! I think it is quite normal that luggage that check in got mishandling, and since it can be claimed so let's not blame them. Last time i saw someone who was quite angry and complaining to a staff, it is because his big trolley type luggage got some surface scratches.

I think you are allowed to handcarry one certain dimension luggage on plane, but actually usually they allowed you to take more than one as long as it is not very big, i see people carrying a bag and their computer separatedly, and i have done the same with a bag and my tripod..

 

[SNAG]

From what I see, the tripod was checked in as is, without any hard case or protection (just wrapped in a plastic bag?)

If that's the case, then it's no surprise that it came in this condition - baggage handling (whether it's by the conveyor belt or manual) is a rough and harsh process.

For me, I always make it a point to ensure that my tripod is checked in together in a hard case luggage - as much as air travel "allows" for hand-carrying of tripods, you never know when that over-zealous customs officer decides to stop you from doing so...

Not defending anyone here, but SQ may not be the one who damaged the tripod. However, your best bet of recourse would be with SQ though.

 

[Youhong]

This is how you should pack and transport your equipment... :bsmilie:
http://strobist.blogspot.com/2007/11/chase-is-on-case.html

 

[LENS]

obviously this tripod had been abused and not just usual mishandling.

I will be surprised if the airport personnel told me it is normal or something like what u said...a torn bag or a broken brittle item is acceptable, but a bent tripod with 2 broken legs? it really seem like a plane had run over it, and not under normal process.

From what I see, the tripod was checked in as is, without any hard case or protection (just wrapped in a plastic bag?)

If that's the case, then it's no surprise that it came in this condition - baggage handling (whether it's by the conveyor belt or manual) is a rough and harsh process.

For me, I always make it a point to ensure that my tripod is checked in together in a hard case luggage - as much as air travel "allows" for hand-carrying of tripods, you never know when that over-zealous customs officer decides to stop you from doing so...

Not defending anyone here, but SQ may not be the one who damaged the tripod. However, your best bet of recourse would be with SQ though.

 

[canonite_sg]

think the tripod dropped off the vehicle dragging the luggages from tarmac to the passenger terminal.. may have been run over by the said vehicle also..

dont think the conveyor belt could have done the damages as that would have caused the terminal to delay everyones luggage too...

 

[acorn]

Anyway, like i said, i am glad it is not my Manfrotto...

Am currently making the claims with SQ and SATS, but i must say it is highly frustrating, and taking forever. It has been about 2 weeks already and still no news...so much for their customer service. There was also a few ****-ups with regard to sending it to my place, asking me to go down and pick up, sending me a claim form late, giving me the wrong reference numbers a few times...sigh.

Should've just flown China Eastern...haha. Except, i don't think they fly to France.

Thanks to all for your words of condolences...

 

[Klose]

I don't think it's SQ's fault even though they are the agent. You should blame CDG's ground handling. CDG is on the bottom of my list. :bsmilie:

 

[mohgui]

I don't think it's SQ's fault even though they are the agent. You should blame CDG's ground handling. CDG is on the bottom of my list. :bsmilie:

yah... they sucked. they are responsible for the concorde's demise... :sticktong

 

[rokieto]

bagggage conveyors, automated, not hand delivery....so that's a lot of tumbling for your tripod in plastic bag....probably jammed up or damage the baggage conveyor system.:nono:

tripod is a fragile item, it was not even in a carton box packing....baggage is handled differently from cargo, even cargo needs proper packing.....goodluck for your claims though.

hope it didn't cause any massive flight delay crisis.....:sweat:

 

[lsisaxon]

I returned from a trip about 2-3 weeks ago. While at a French airport, I was told that I had to check-in my camera tripod even though it had followed me on board the plane on my travels around the world. Not wanting to argue with the non-English speaking French airport staff, i did as i was told against my better judgement, and checked it in. When I got back to Singapore, all three items that i checked in (2 suitcases and 1 tripod) were not on the conveyor belt.

While i got back my two suitcases two days later, my tripod only got delivered after about one week. Lo and behold, when i unwrapped the package, i found that two of the legs had broken off. One of them was bent and the other had the catches all broken (it was even crushed, like how one would press the end of a straw with thumb and index finger). Parts had broken off the tripod and were missing. It would not have looked so bad if a truck had run over it. I don't think i would have been able to do so much damage to it even if i deliberately wanted to destroy it.

Really makes one wonder how our luggage gets handled by airport staff. Good thing it was not my Manfrotto...

Amazing!

Crushed, with the rubber "foot" missing.

Broken leg...

Needless to say, the plastic catches were broken.

It probably would not have happened if it were a Gitzo. ;p It seems like one of the French handling staff probably didn't quite like Italian tripods. It could not have been an accidental mishandling. You'll need to put it through a vice to squash the legs like that!!

I think if it were a Benro, you might only get back carbon dust.

 

[lsisaxon]

Anyway, like i said, i am glad it is not my Manfrotto...

Am currently making the claims with SQ and SATS, but i must say it is highly frustrating, and taking forever. It has been about 2 weeks already and still no news...so much for their customer service. There was also a few ****-ups with regard to sending it to my place, asking me to go down and pick up, sending me a claim form late, giving me the wrong reference numbers a few times...sigh.

Should've just flown China Eastern...haha. Except, i don't think they fly to France.

Thanks to all for your words of condolences...

It has nothing to do with SQ. It's the airport. Another notorious one is Copenhagen. Cheaper luggages could be easily ripped apart. I think their baggage systems were only designed to handle Samsonites.

 

[Ramius75]

i used to tie my tripod with my luggage in the past but now i rather play safe and ask them to stick a fragile sticker onto the tripod. Not 100% fullproof but i think its one of the easiest way...

I was told that some airport will not allow tripod to be handcarry as the legs looks like some kind of gun barrel... -_-"

I also try to always hand carry the laptop... safer this way...

 

[LancerCK]

hope it didn't cause any massive flight delay crisis.....:sweat:

I don't think the damage is caused by the conveyor belt. If it is, the tripod would have been delivered follow by a lawyer letter to demand for some form of compensation.

 

[lsisaxon]

I don't think the damage is caused by the conveyor belt. If it is, the tripod would have been delivered follow by a lawyer letter to demand for some form of compensation.

Aren't them the ones requiring the tripod to be checked in? Who's at fault?

 

[acorn]

It was either at CDG or Mérignac in Bordeaux...enroute to CDG...either way, it probably happened before it reached Changi.

 

[TuTu_CaR]

My girlfriend's hard cover luggage during transit in US, the whole thing smashed into pieces...
and it is a hard cover luggage.... with a big sticker "SHOCK PROOF"
:bsmilie:

 

[Virgo]

Please don't tell me you didn't buy travel insurance before your trip. If you have, then it's time to file for a claim! You can easily get a CF tripod in return!

 

[compro_1975]

it is nt SQ but the ground officer, my friend who work down and under, told me to meet the time, they jst throw de