well, they finally replied...after more than 3 weeks. To cut a long story short, they sent a letter expressing their sincere apologies and the usual PR/Comms and self-flagellation statements about not being able to provide the service standards they try to maintain...yada yada. The main gist was, the item was considered fragile in nature, and under the General Conditions of Carriage, the airline (SQ) is excluded from liabilities of fragile items. Notwithstanding the above, on goodwill gesture, they are prepared to offer SGD 75 in full and final settlement. They also realise that the amount might not meet my expectations (damn right it doesn't), but they seek my understanding that they are sincere in their proposal, and hope that i will accept this offer with the spirit it is given (which is what? to get me to shut up and stop bugging them?).