Hi David, Catchlights, Pchong, BrandonST and members of ClubSnap,
My name is Mark and I am with Photobook (Singapore and Malaysia). Thanks for all your support thus far. This is my first post - I was informed by a customer (Chester) about this thread and I would like to answer to some of your queries. I will list each question again followed by an answer. Let me know if you have more questions or if you need any assistance, please email us at support @ photobooksingapore.com.
1. What is the resolution required for prints?
180 dpi is sufficient for good prints. The DPI of each image will be calculated independently-the Photobook software will display the resolution at the bottom of the page when you mouse over the image. Minimum required resolution is 120dpi, Good @ 180dpi and Best @ 240dpi. The software will warn you if you have insufficient resolution for prints so that you could correct it by resizing the picture frame or selecting a larger image.
Most PROs would normally want to set it at 300 dpi but its really not necessary. It will increase your file size and slow down the Photobok application when you have a large number of these loaded.
If you are inserting an entire page or 2 page spread (JPG) created using Photoshop, simply drag and drop it to the page layout and select the appropriate option. You could also monitor the resolution of the spread simply by putting your mouse over the picture and checking the DPI displayed.
2. Will the size of the file be too huge?
Total file size for a book can range from anywhere between 50MB to 200MB depending on the source image and the type (size) of your book. A good total size for a 2 page spread is 5-7MB (A4). A 2mb image is sufficient to cover an entire A4 size page (Medium Book).
3. What is the best way for submitting Photobook?
The best method is online. When your photobook is uploaded, you will immediately get a Photobook ID and be forwarded to our payment website to complete your order. It will take about 30 to 90 minutes to send across your photobook over broadband. The software supports both FTP and HTTP upload.
The software can also generate a file (.dgl) which you can burn into a CD and send it to us. This is also good if you dont have a fast connection at home, you can save the DGL file into thumbdrive, carry it to office or somewhere with faster connection and upload it to our server. You can do this via
http://webupload.photobookworldwide.com. You will be given an upload code, just contact us with the code so that we could generate you a link to complete your order.
4. How long will it take to print books?
It takes
3 working days for production and
1 day to ship to anywhere in Singapore.
Delivery is FREE within Singapore. So if you submit your book on Sunday night, you should receive your book by Thursday.
PCHONG and David
May I have your
support ticket number so that I could look into your case? Our support cases are normally answered within 24 hours. We try our best to keep it within 24 hours - if you have something urgent (ie. your order or need tech support) you can always also reach us via our
Online LIVE Support. Just click on the live support link to chat with our Live Assistant. If you would like us to give you a phone call, just email us your contact number and someone will call you as soon as possible.
Mark K
www.photobooksingapore.com