I for one go to KT not just for the cost factor. It is also conveniently located.
That's the reason I go back to KT, plus the long relationship that I've built over the last one year or so.
For sure. Both Michelle and SK Tan have been great. The former for her excellent service attitude and knowledge on the basics, the latter gent as a fellow photog (I'm a weekend-shooter) who understands my needs very well.
While there is a FDI lab very near my home, its service, knowledge and pricing add up to a level I cannot accept. So, Burpiii, if you are a user of other FDI labs, keep it that way. For the rest of us, its always those couple of labs that meet our needs best.