Alan Photo Poor Service
- Thread starter vandrew
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kingkangkong
New Member
sucks lar.
I walk in, spiked blonde hair.
they bo chup. ask them price, give me stupid look.
stupid people. got good money in brown envelop inside school bag.
went to other shop to buy camera.
then walk back to AP with big plastic bag with camera JUST to buy batteries.
I walk in, spiked blonde hair.
they bo chup. ask them price, give me stupid look.
stupid people. got good money in brown envelop inside school bag.
went to other shop to buy camera.
then walk back to AP with big plastic bag with camera JUST to buy batteries.
kingkangkong
New Member
hmm
maybe they see I student.
but still no excuse.
maybe they see I student.
but still no excuse.
Larren Chen
New Member
kingkangkong said:
ya u r right... other shops at Sim Lim also giv this type of attitude... see us student always like that one... :dunno:
kingkangkong
New Member
damn stupid leh..
CASH LEH. CASH.
CASH LEH. CASH.
vandrew said:
hoho....
Basically just like a hooligan shop. Have very bad experience with them. Dunno Y still so recommended by some of the Csers..Mayb those who recommended are ppl who patron and spent alot in that shop. Probably if there is a rating I will give it a D....Put it this way, If a shop is good they should serve everyone with the same altitude, need not to fake alot of hospitalilty, just need to show some basic courtesy and sincerity. Especially they r working in this kind of service line...they should even know all these.
I don't work for AP, nor like to reply to threads like these, but I can guess why some of u received so called "poor service" .... give u a tip if u want to buy from AP.
First of all, get to know their names... salesman A with permed hair, salesman B who look like ah beng is not going to help. I bet they don't know your name either (the guy in green polo always asking for bargain) :bsmilie:
Prices of items go up and down.... do some research before going in any shop, not just AP. :think:
Not everything in AP is the cheapest...if u don't like the price, bargain, can't get the price u want, walk out Most of the time, some CSers do get prices that we won't bother bargaining.
If AP was really that "bad", it wouldn't have survived till now. Neither would u see some of us chit-chatting with those "gangsters" as some of u mentioned.
Feel sorry for those of you who received poor services. Say all you want about them, frankly, I bochap :devil:
Want good service? Pay premium price.
First of all, get to know their names... salesman A with permed hair, salesman B who look like ah beng is not going to help. I bet they don't know your name either (the guy in green polo always asking for bargain) :bsmilie:
Prices of items go up and down.... do some research before going in any shop, not just AP. :think:
Not everything in AP is the cheapest...if u don't like the price, bargain, can't get the price u want, walk out
Most of the time, some CSers do get prices that we won't bother bargaining.If AP was really that "bad", it wouldn't have survived till now. Neither would u see some of us chit-chatting with those "gangsters" as some of u mentioned.
Feel sorry for those of you who received poor services. Say all you want about them, frankly, I bochap :devil:
Want good service? Pay premium price.
silver.wolf
Senior Member
BluesJr said:
Looks like we are paying extra in AP but we still didn't get the good service at all
Hi members,
As in any retail environment, some people may experience great or exemplary service, while others may experience the complete opposite and I suspect most of us probably experience average service (maybe slightly above, maybe slightly below ... but still acceptable without any complaints).
The variables involved are many and I cite a few examples :-
1. Shop is crowded / peak period = likely you will receive less than full top-to-toe service
2. Salesperson just closed big deal 15 mins before you walked in = very happy to serve you
3. Haven't had lunch yet = may be a bit grouchy/impatient to see you off so that he/she can eat
4. Boss just gave payrise/angpow = very happy to serve you
The attitude of the customer is also important - striding in expecting people to serve you hand and foot will not get you anywhere (unless you are the Sultan of ____ insert country here).
Needless to say, both customer and retailer needs to play their part.
As in any retail environment, some people may experience great or exemplary service, while others may experience the complete opposite and I suspect most of us probably experience average service (maybe slightly above, maybe slightly below ... but still acceptable without any complaints).
The variables involved are many and I cite a few examples :-
1. Shop is crowded / peak period = likely you will receive less than full top-to-toe service
2. Salesperson just closed big deal 15 mins before you walked in = very happy to serve you
3. Haven't had lunch yet = may be a bit grouchy/impatient to see you off so that he/she can eat
4. Boss just gave payrise/angpow = very happy to serve you
The attitude of the customer is also important - striding in expecting people to serve you hand and foot will not get you anywhere (unless you are the Sultan of ____ insert country here).
Needless to say, both customer and retailer needs to play their part.
kingkangkong
New Member
BluesJr said:
its not a question of price. We arnt bitching about them ripping us off.
its about the service attitude. or rather the lack of good attitude.
someone mentioned its a customer and retailer relationship.
I totally agree.
I was IMPECCABLY polite. They were curt and rude.
Perhaps, they just dont like queen's english.
or they just dont like students.
Personally, AP prices are about the same as everyother shop in SLS.
thats a very sweeping statement that you have made.
there are people who pay good money for good service.
At least, imho, the newer and younger generation(me) are doing that right now.
20 bucks difference. Between AP and another shop.
I would rather pay 20 bucks extra so that I can go back and have same level of service and will not be intimidated to ask questions when I have too. Not to mention being able to build a friendly environment to shop in. :thumbsup:
Of course there will be customers who experience good service at AP, but it does not serve as a consolation or something for those of us who didnt get the good service. If anything, it just proves even further that they 'choose' their customers which personally, I think is VERY STUPID.
I personally wont go back to AP. Song brothers offered much friendiler service.
kohweekuan
New Member
Dennis said:
Among cathay, ms and ap, ap got the cheapest price and may differ up to $100 or more with the others.
It's normal that people will look for cheaper shops but attitude like their will definitely put people off.
i seem to get the best service whenever i go to AP. its different elsewhere. maybe its because i stick to one salesman who knows my name and i know his. having a relationship with a salesman is very important. and i havent spent alot there. just a 300D kit and a couple of cheap lenses.
Really ah?
AP can be so cheap meh? U guys are saying other places are not bargainable?
I ask the price for tamron 90mm macro.These the quotes I get :
CP : 540
AP : 540
MS : 570
Not much different I guess except price I get from MS colors is abit on the high side. Should be able to slash the price further.
Things are likedat loh..The more stuffs u get from them they are able to cut down further. If the 200 bucks different come from buying a 5-6000 dollars equipment..for me I will choose to buy from some1 that is more polite(at least not beng..feel rather intimidating!). Rather than risking for being treatened or watever when going back to them for some other post-sales support.
AP can be so cheap meh? U guys are saying other places are not bargainable?
I ask the price for tamron 90mm macro.These the quotes I get :
CP : 540
AP : 540
MS : 570
Not much different I guess except price I get from MS colors is abit on the high side. Should be able to slash the price further.
Things are likedat loh..The more stuffs u get from them they are able to cut down further. If the 200 bucks different come from buying a 5-6000 dollars equipment..for me I will choose to buy from some1 that is more polite(at least not beng..feel rather intimidating!). Rather than risking for being treatened or watever when going back to them for some other post-sales support.
Again I say BULL to those still going on about timing, good guys and bad guys.
You think this is still 4 to 5 years ago? You could safely recommend a foreign friend there and say "Hey Alan Photo is a good shop, they won't rip you off and the service is decent." Well, fast forward to 2004 and wake up.
You think this is still 4 to 5 years ago? You could safely recommend a foreign friend there and say "Hey Alan Photo is a good shop, they won't rip you off and the service is decent." Well, fast forward to 2004 and wake up.
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