Where can I complain?

[TrailsofLife]

Canon replied...they appologised and going to send me a new lens! Alright!

 

[nightwolf75]

Canon replied...they appologised and going to send me a new lens! Alright!

keke... someone in canon is reading this thread... (doh)... :bsmilie:

 

[AhV]

Canon replied...they appologised and going to send me a new lens! Alright!

good for you, bro ... so happy for you .... I have served my purpose :lovegrin: ....but I will keep 'his email' in mind :bsmilie:

 

[JediForce4ever]

Canon replied...they appologised and going to send me a new lens! Alright!

congrats!!

 

[TrailsofLife]

Now I can relax already...was so upset about the lens

 

[TrailsofLife]

good for you, bro ... so happy for you .... I have served my purpose :lovegrin: ....but I will keep 'his email' in mind :bsmilie:

Kum sia Kum sia bro!

 

[AhV]

Kum sia Kum sia bro!

just helping a buddy la ..... :thumbsup: :thumbsup: to CANON for recognising their negligence and recognising that it could be the fault of their contracted courier


I have learnt sth new too ... it's lonely at the TOP ....but it is good to hear from us to know how the organisation is performing :bsmilie:

 

[Drudkh]

Canon replied...they appologised and going to send me a new lens! Alright!

:thumbsup: Good for you, send to you or you pick it up yourself? I think you'll feel safer if you pick it up yourself?

 

[ricohflex]

Hi,
Max 2.8

Hmm..., well I hope I am not xiao. Then again, in this stressful world, not too sure. :bsmilie:

You wrote more than once that they dropped your lens.
So it seems you somehow are certain it was Canon staff and not the courier.
Not sure if you have irrebuttable proof of that.

You also wrote that the 1st round, you found fingerprints on your lens elements.

Got to understand Canon's point of view too. I believe most of them are good, trustworthy and professional. If someone says Canon dropped their lens, they need proof to justify compensating in money terms or in kind by parts replacement or free servicing.

Looks like you got redress already.

Congrats on getting your new lens! Just read that Canon responded very wonderfully. I think they got the right spirit and they will keep their customers this way.

 

[AhV]

Hi,
Max 2.8

Hmm..., well I hope I am not xiao. Then again, in this stressful world, not too sure. :bsmilie:

You wrote more than once that they dropped your lens.
So it seems you somehow are certain it was Canon staff and not the courier.
Not sure if you have irrebuttable proof of that.

You also wrote that the 1st round, you found fingerprints on your lens elements.
If you can get redress by a conversation with Canon manager, then good.

Got to understand Canon's point of view too. I believe most of them are good, trustworthy and professional. If someone says Canon dropped their lens, they need proof to justify compensating in money terms or in kind by parts replacement or free servicing.

Keep us posted on the outcome.

:bigeyes: you are 88 posts behind us ??? there is already a favourable outcome :lovegrin:

 

[ricohflex]

:bigeyes: you are 88 posts behind us ??? there is already a favourable outcome :lovegrin:

yah, that is why edited the post. :bsmilie:

 

[Ola]

Congrat on your new len ....

 

[Oxygen]

Congrat, Max

Canon still okaylah , at least willing to replace !

 

[TrailsofLife]

Hi,
Max 2.8

Hmm..., well I hope I am not xiao. Then again, in this stressful world, not too sure. :bsmilie:

You wrote more than once that they dropped your lens.
So it seems you somehow are certain it was Canon staff and not the courier.
Not sure if you have irrebuttable proof of that.

You also wrote that the 1st round, you found fingerprints on your lens elements.

Got to understand Canon's point of view too. I believe most of them are good, trustworthy and professional. If someone says Canon dropped their lens, they need proof to justify compensating in money terms or in kind by parts replacement or free servicing.

Looks like you got redress already.

Congrats on getting your new lens! Just read that Canon responded very wonderfully. I think they got the right spirit and they will keep their customers this way.

I really think you think too much. Its not a big corporate issue. That'll involve law suite and so on. I believe Canon staff are all trustworthy and professional. But a freak accident happened in their hand, be it the courier or canon's staff's fault, they have to rectify it.

Its not fingerprint, its cleaning marks, thick cleaning marks...

The proof is obvious, the lens cap...

I'm glad Canon admitted their mishandling and agree for replacement. Because I've been using their product for so long. Don't want to stop using them.

 

[TrailsofLife]

Congrat, Max

Canon still okaylah , at least willing to replace !

But they only willing refund the service charge back to me. So I still did pay for this upgrade.:dunno:

 

[madmacs]

wah seh. one of the worst customer service provided..this is very sad..esp for you max...sigh..

must be the guy at the counter lah..he drop it i think...cuz he dare not look at u in the eye...heh heh..



Douglas

i think more likely its the courier. my wife had a bad experience with a very well know courier company. she ordered a box of health drink which come in plastic bottles. when the good arrived i was surprised to see the box in a large plastic bag. i was shocked to find that 2 of the plastic bottles broke and the contents had leaked out. good thing the company she ordered from willingly replaced the broken bottles.

 

[madmacs]

:thumbsup: Good for you, send to you or you pick it up yourself? I think you'll feel safer if you pick it up yourself?

yeah that would be best if its convenient to go to harbourfront. next best would be to have them courier (ahem) to canon @ funan and pick it up from there ;p

 

[madmacs]

But they only willing refund the service charge back to me. So I still did pay for this upgrade.:dunno:

you still pay meh? so they dont charge for the cleaning right? what else did you pay for?

oh well...i think still quite small price to pay :think:

 

[TrailsofLife]

you still pay meh? so they dont charge for the cleaning right? what else did you pay for?

oh well...i think still quite small price to pay :think:

I paid for 2 new element, $103 and $244! Not small amount man, could have add it into my "5D" pool. Still a long way....

 

[TrailsofLife]

yeah that would be best if its convenient to go to harbourfront. next best would be to have them courier (ahem) to canon @ funan and pick it up from there ;p

The director guy is going to deliver personally.