Where can I complain?

[judeseah]

bro max,
kaypoh a little,
saw u selling a couple of bodies but not lens,
upgrading???

jude

 

[judeseah]

but fight u must,
for a replacement of ur beloved L.

Yo bro, no fights, no fights....You know I hate it....:nono:

 

[AhV]

You shoot lah, I call or you want to call?...I decided to call them to stop them from sending it back to me first.

I hope can ask for replacement lah...dropped lens...I have doubts...

you stop them from delivering the lens back to you... I 'shoot' ....no use calling ...black and white is best ...used to be the power of the pen ...saying goes ..pen is mightier than a sword if u use it correctly....nowadays, the power of email should be useful in this scenario ..if not, I will email across continents for you if necessary

 

[TrailsofLife]

just preparing to upgrade...still need to shoot some more wedding then can buy new body. I selling my EOS30 for EOS 1.Selling one of my 20D to prepare for 5D. my CF cards are and will be a little small capacity for my present and future digital bodies.

Damn the digital technology! Waste money only....

 

[TrailsofLife]

you stop them from delivering the lens back to you... I 'shoot' ....no use calling ...black and white is best ...used to be the power of the pen ...saying goes ..pen is mightier than a sword if u use it correctly....nowadays, the power of email should be useful in this scenario ..if not, I will email across continents for you if necessary

Ah V bro, you THE BEST lah! I'll stop them from sending back, yu go ahead and shoot them down. Your "england" better than mine lah, I shoot only 5.56 rounds, you shoot one is bazooka! ha ha

 

[madmacs]

I've found that the best way to deal with situations like this is to be firm but not rude. Uttering a rude word or gesture means you've already lost half the battle as it brings you down a level.

I had a similar situation with Canon regarding the servicing of some gear and I asked to see the service manager to voice my concerns. At first, he wouldn't agree to my request so I kept repeating myself until it wore him out. It'd help if you try to escalate it... try asking if you can talk to his boss if he won't relent.

If indeed the lens has been dropped, you certainly shouldn't have to accept it. A replacement would be in order. I can't believe they tried to return it with a cracked cap, it's so obvious.

Good luck, let us know the outcome.

i 2nd that.

better to go down to harbourfront personally and talk to the customer service manager. i think call them you might get transferred around. anyway i've seen the manager talk to a customer before. seems to be willing to listen. go talk to him. important to keep as cool as possible for as long as possible.

 

[ricohflex]

I have written a email to the feedback section of the website, but they didn't reply. o now I need a effective channel that I can send a complain email or letter or call to, so somebody can look into the matter, does anyone know?

Do this only if you are very sure of your case.

State only the facts. Nothing else. Do not add anything to spice up the complaint.
Only the facts. So that they cannot sue you.

Never complain to the person who did you wrong. The hardcopy complaint letter will go to the dustbin. Complaint email will get sent to the Windows XP Thrash bin.

Always complain to the very top. I mean the Japanese President of Canon in Tokyo.
Send a lawyer's letter. Pay for it to be done. (about $1,000?) Send by Registered Post or DHL or FEDEX.

So that the local Japanese President of Canon Singapore will worry about having to explain or lose face to the Japanese Board of Directors back in Japan.
He will go after the local Sinagporean Managing Director, who will go down the line until the culprit has to answer. The culprit may not get his year end bonus. He may get a reprimand. The culprit may end up working at another camera firm repair lab (Nikon?) next year. So if you change systems and send other brand lens for repair, hey, you meet him again...can give you heart attack.

But this is big stakes complaining. I suggest you do not do it unless the incident makes you lose sleep for few months. Do it only if you are extremely sure you have been wronged, did not contribute to it yourself and can prove it.

Be extremely careful not to do or say anything to let them corner you or threaten to sue you in return, to shut your mouth.

If it is just a small matter, just forget it and eat humble pie. You are fighting a BIG billion dollar corporation. At the most just change brands and system.

But finally I got to tell you that my recent 2 years' experience with Canon Service is that they are courteous and efficient. So your experience may be with just one black sheep that spoils the repuation of all the rest of the excellent Canon repair workers.

 

[TrailsofLife]

i 2nd that.

better to go down to harbourfront personally and talk to the customer service manager. i think call them you might get transferred around. anyway i've seen the manager talk to a customer before. seems to be willing to listen. go talk to him. important to keep as cool as possible for as long as possible.

but you know i not good at negotiation... if tomorrow morning, nothing work out, i'll go down and see how.

 

[TrailsofLife]

Do this only if you are very sure of your case.

State only the facts. Nothing else. Do not add anything to spice up the complaint.
Only the facts. So that they cannot sue you.

Never complain to the person who did you wrong. The hardcopy complaint letter will go to the dustbin. Complaint email will get sent to the Windows XP Thrash bin.

Always complain to the very top. I mean the Japanese President of Canon in Tokyo.
Send a lawyer's letter. Pay for it to be done. (about $1,000?) Send by Registered Post or DHL or FEDEX.

So that the local Japanese President of Canon Singapore will worry about having to explain or lose face to the Japanese Board of Directors back in Japan.
He will go after the local Sinagporean Managing Director, who will go down the line until the culprit has to answer. The culprit may not get his year end bonus. He may get a reprimand. The culprit may end up working at another camera firm repair lab (Nikon?) next year. So if you change systems and send other brand lens for repair, hey, you meet him again...can give you heart attack.

But this is big stakes complaining. I suggest you do not do it unless the incident makes you lose sleep for few months. Do it only if you are extremely sure you have been wronged, did not contribute to it yourself and can prove it.

Be extremely careful not to do or say anything to let them corner you or threaten to sue you in return, to shut your mouth.

If it is just a small matter, just forget it and eat humble pie. You are fighting a BIG billion dollar corporation. At the most just change brands and system.

But finally I got to tell you that my recent 2 years' experience with Canon Service is that they are courteous and efficient. So your experience may be with just one black sheep that spoils the repuation of all the rest of the excellent Canon repair workers.

I will not send lawyer letter, you xiao or wat? Its not about threats and or that. Its about an accident.
You gotta be kidding me. I will not just keep quiet. Lens are important to shooter who shoot for a living.

they are all very friendly and willing to help...but they drop my lens! Thats the problem.

you have to read everything first

 

[madmacs]

No lah, not your lens...but your lens have serious back focus problem after 10m-infinity.....
My few wedding shots were blurred... focus when to the back....hehe...but I'm still keeping it...just used it within its range...the contrast and bokeh...:thumbsup: :thumbsup: :thumbsup:

heh? 85 1.8 back focus?? usually primes are ok leh.

 

[madmacs]

but you know i not good at negotiation... if tomorrow morning, nothing work out, i'll go down and see how.

just go there and talk to the manager lah...treat it like a friendly chat

 

[TrailsofLife]

heh? 85 1.8 back focus?? usually primes are ok leh.

my one have leh, i was with Leejing at the last dog show in expo and we tested. serious back focus leh.

 

[scud]

yeah, talk nicely to him when u call. no need to add pepper and salt, else very difficult to nego. btw, i wonder if there is any FRAGILE / DO NOT DROP / GLASS INSIDE signages on the outside of the parcel when u received it?

 

[madmacs]

my one have leh, i was with Leejing at the last dog show in expo and we tested. serious back focus leh.

on your 20d? maybe its the 20d? ;p

 

[TrailsofLife]

yeah, talk nicely to him when u call. no need to add pepper and salt, else very difficult to nego. btw, i wonder if there is any FRAGILE / DO NOT DROP / GLASS INSIDE signages on the outside of the parcel when u received it?

actually, there is...a fragile sticker. and its bubble wrapped.

 

[TrailsofLife]

on your 20d? maybe its the 20d? ;p

I also thought so, but when I send back for cleaning cmos, they say both my camera is fine for focussing. they calibrated my 28-70L instead.

 

[user111]

actually

if the lens drop and it still functions fine

then i will just let it pass

 

[scud]

actually, there is...a fragile sticker. and its bubble wrapped.

but no box? front glass got any scratches?

 

[TrailsofLife]

but no box? front glass got any scratches?

No box, I didn't check the front element. Was very upset, after a rough test, I told the courier to take it back.

 

[lui002]

Please keep us informed of the outcome.
Thank you !