Utterly horrible, unprofessional and totally digusted service at Lord's

[azul123]

some seems to think that shops that allows exchange or try outs of lense first to be good in service. think these are the worst shops to buy from. imagine if i try out a lens and decide against it and return it even just after 3 days. who knows what have happened to the lens in those 3 days. and how are you goin to tel that you didnt get a lens that was used by a potential customer but return cos hes unhappy w the lens?

yes, the lens may be very new still but someone already used it.

I concur with this... I definitely would not want to buy a "new" lens when it was used before. Horrified to think that such a "reputable" shop could do this.

When I buy new it must mean new, not used, if I want used I buy it in CS, this is really bad, :thumbsd:

../azul123

 

[fengwei]

Most seem to forget, Lords is still a Lucky Plaza style shop. And if you know Lucky Plaza, you'd be the wiser to sterotype Lords as a Lucky Plaza shop.

If you want to know a James, I'd recommend the James at TK Foto located at Shaw Towers instead. He'd serve everybody I know with a smile and good attitude.

You're paying for services, after, before and during purchase. Saying you need to find a correct salesperson is the key to making a happy purchase is not totally wrong, but if that's the case, why have that salesperson around if only James is good?

There are so many better shops with average or good sales services and doesn't just ignore you or talk rudely, bochuply to you. You as a consumer why should you suffer this kind of behaviour when you're emptying your wallet/salary into the store?

Take my advice, go TK Foto or Cathay Photo instead. Good price, good services, no double standard(s).

Second vote to TK Foto:thumbsup:

Bought my Pentax Ds there last March. The guys in the shop were really nice and helpful. Would definitely buy from them again

Went to Lord a couple of times and felt the salesmen there were quite okay, especially consider there are so many tourists walking around the shop without buying anything everyday...

 

[madmacs]

I disagree with you. What about the staffs at HN, Courts, BD .. etc.
Commission should not be base on pushing the price up if the customer is new or tourist.

For example, sale person 1 give good service and reasonable price, he might need to close 5 sale to get X dollars commission and sale person 2 give lousy service but was able to "pursuade" a newbie or tourist into buying the same item and make X dollars too. What do you think will be the possible outcome to sale person 1 & 2? Will the company name take a beating if the newbie or tourist found out they have been "pursuaded" to buy at much higher price?

If the price is the same for the same item, the sale person who give good service will get reward more and the one that give lousy service will have to wake up and treat customer better.

big chains handle this differently from small shops i guess. at HN, courts, etc. i noticed that one sale can be handled by a different sales staff...like another chap can come and take over from the original sales chap. most of the small shops i have been to, the good price you get depends on how much commission the chap is willing to forego.

 

[azul123]

Second vote to TK Foto:thumbsup:

Bought my Pentax Ds there last March. The guys in the shop were really nice and helpful. Would definitely buy from them again

Went to Lord a couple of times and felt the salesmen there were quite okay, especially consider there are so many tourists walking around the shop without buying anything everyday...

TK Photo gets my vote too :thumbsup:

../azul123

 

[Ola]

big chains handle this differently from small shops i guess. at HN, courts, etc. i noticed that one sale can be handled by a different sales staff...like another chap can come and take over from the original sales chap. most of the small shops i have been to, the good price you get depends on how much commission the chap is willing to forego.

Wouldn't that be good? The price will always be the same. You wouldn't get the feeling whether you are getting a reasonable price or not.
In small shop, if you get quote from 1 sale person and later you ask another sale person, the price can be lower or higher than the first. I think it's bad for the company.

Just my 2 cents.

 

[timlim]

Yah some just like to complain and complain. I dunno the threadstarter and I hardly go to that shop in question... But dun think he's making a mountain out of a molehill. If I were him, I'd feel like a fool man. The boss asking another staff to serve me bcos a higher price had been quoted earlier?! And also the bochap attitude shown by the first staff.

we don't know for sure that the threadstarter has been ripped off and made to pay an unfair price. until he reveals to the thread how much he paid for his BR-3 accessory (which he has not done so yet) , it is too earlier for us to condemn the shop as having "cheated" or ripped him off.

there's nothing wrong with sharing your unhappy experiences with others in the forum, so long as it is done responsibly and fairly, and you are sure that the shop is deserving of the "utterly horrible, unprofessional and totally disgusted" tag or any other description for that matter. otherwise it is not only unfair to the shop, but may also expose you to legal action if you have misrepresented the truth.

for the consumers, hearing BOTH the good and bad things that people have to say about a particular shop can only be a good thing. if the individual consumer feels that one single complaint is enough to warrant a complete condemnation, then so be it. but i am sure there are others who would consider the positives also before arriving at their conclusion. that, i believe, is all that student is asking for.

 

[pure_soul]

1st time hearing lord's.
Mayb i'll try not to patronise them at all.

 

[madmacs]

Wouldn't that be good? The price will always be the same. You wouldn't get the feeling whether you are getting a reasonable price or not.
In small shop, if you get quote from 1 sale person and later you ask another sale person, the price can be lower or higher than the first. I think it's bad for the company.

Just my 2 cents.

good or not i dunno lor. some singaporeans love to bargain and get the "best" price... if tell them fixed price also not happy :dunno: but then this is one of the ways business is done in singapore like it or not. i guess if you prefer fixed price then HN, courts, etc more suitable. if want to bargain then small shops better.

personally i am more concerned about the service. so far ms color has not failed me. i will mostly like still patronise lords unless i personally encounter lousy service. ap different...i heard too many horror stories so i think i wont even bother trying. where do you normally get your stuff?

 

[+evenstar]

Boss of LORDS seldom appears at LORDS, cos he doesn't work there. :bsmile: Guess the staff are either new of having a bad day..

 

[KCLow]

I read this thread with some amusement. Here are my 2 cents worth:

(1) Different people have different priorities and preferences, the same applies to businesses. Some place service way above price and vice versa. So customers will be drawn to those businesses that match their needs, there is no right or wrong practice per say, except maybe when it comes to misrepresentation/cheating etc.

(2) Certain people click with certain people. Not everyone can get along with everybody, different styles & character. It does not mean they are necessarily bad people, sometimes just the wrong match. For instance, despite lots of bad feedback about K13, I managed to get great service from the boss. He is just the kind who is not naturally friendly, but if you can break the ice, he can be rather nice and helpful.

So postings like this will serve to let us consumers know more about the preferences/strengths of each retailer so that we can better match which suits us more.

So, approach these with an open and broad mind and we can all benefit from the wealth of info that is shared in CS.

 

[ellery]

Strange my first 2 visit there seemed to go well. Granted they were not dying to serve but hey its a shop in a tourist trap area and well locals are not where their profits come in from.The boss was not wrong asking the other not bother - why - it's call efficiency and well like in most shops there is a range in which the sales man can sell to you in. So if you have been quoted already there is no need to confuse the issue and start conflicts within the staff pool over commissions. Now if you were over charged and did not bother to check with Nikon (before going shopping) on what is the recommend retail price before buying any where - then clearly you have not done you home work , not exercised due dillegence which would protect your dollars from being over extracted. Or you could have call to check around CP, Alan ect will entertain phone inquiries....do you make it point to know some of the sales people by name or are the names and faceless hands that bring u your toys and take the money from u ?Lord's strong point is they stock the often not carried items at CP and the like. Try to find a replacement defuser dome for the SB800 - at CP u dang gu gu. Try to get a replacement 5th battery box for the SB800. Price wise they are ok - but just make sure you know what is the price before going there since they also do sell to tourist and tourist are charged more than locals.

 

[itisnottheendorg]

retailing these days cant be trusted, as much as retailers these days dont trust window-shop buyers.

experienced and predatory salesmen can sniff out likely buyers, or the next best would-be buyers. this is their trade afterall.

if discounting service as secondary or even off entirely, the salesperson in action EXPECTS the prospect to turn buyer at the end of his sales effort. this is lazy selling as i like to call it.

hence the service attitude is as per that guideline: whatever my efforts vested in presales is completely proportional to whatever likelihood you would turn buyer, or regular...aka RATE OF RETURN OF INVESTMENTs. if THEY think you are punk, they think YOU DESERVED TO BE TREATED LIKE A PUNK.

harsh, brutal and crude it may sound, such is a sales livelihood in a realistic world.

personally i treat any form of service as a PURE GOODWILL, or a healthy expression of personal PR, perhaps to draw you in for repeat sales oppt later on.

Mark this: NO Businessman is in business for service. They are in for the Profits.

if a consumer can start to unrevel the seemingly relatedness between SELLING and SERVICE, and keep them on separate mindsets, then theres actually not much grudges to bear. >>> do your research, walk in, some demo, bargain a little for show, pay up and walk off, anything wrong?, find manufacturer. period.

an interesting story to share, sometime back, i encountered what i thought was a fraudulent retailer, when i pointed out where hes shortfall, he instead shouted at me and shooed me off, meantime declaring openly, "Not happy, dont come back, I dont need your sales". guess what, today hes still in biz and seems expanding.. hahah such is life.

GET USE TO IT.
in biz theres a thing called critical mass, once a retailer reach a certain threshold of buyers, his business model should not collapse in a normal circumstance, after that its all a matter how wisely he choose to divest or who deal with. sad but true. the odds hes wedging is that he can survive if he faces individual complainants, as long they dont gang up against him one go. same concept works on supposed great leaders, be it in life, in the battlefield or at the office, isnt it? meaning to say, 1 more or 1 less you dont make much a diff to his bottomline, except well maybe a slight dent on his mood of the day.

But obviously in your case, who cares!? (pardon the pun)

 

[yyD70S]

TK Foto at Beach Road gets my vote for service, patience and knowledge (in that order):thumbsup:

Perhaps, someone should start a poll on this to help us guys as well as our foreign friends?

 

[TMC]

So far to me, TK foto and lords have the best track record.

James from Lords was very nice to let me handle the D70, try out a lens, teach me the basic operations even when I made known that I am not getting it yet. That is good service, I dont see why people are out to condemn a store that has good salesperson working there. Granted that the threadstarter has given his experience, I dont see that as a basis for boycotting.

Tk foto would be different as they are located in a quiet corner. They dont get as much traffic as the other stores. Have anyone noticed that besides James and another older guy. Their staff remains the same throughout. If they are in a location such as Lucky Plaza or Peninsular Plaza, I am sure they would add more staff and get more complains about service.

I have been to nearly all of the popular camera stores. CP is well known but I didnt think they gave me very good service either along with the slightly higher prices. But is that going to stop me? Hell no. coz 1 bad salesperson doesnt mean that the rest are lousy. In fact I have gotten pretty good service from AP Funan as well. My first camera was from AP Sim Lim, I got a good price from an elderly salesperson but too bad I cant find him anymore.

 

[Razor54]

This is the first time I've heard about Lords..... I'll definitely check it out this weekend. I've never dared to venture into any Lucky Plaza's shops because of their 'rip-you-off' reputation. Already got a few quotes for my flash and will be getting it this week. Let's see if they (Lords), will try to slaughter me as a new customer.:think:

I had my fair share of 'Out-of-Stock' experiences at Sim Lim when I purchased my camera. There'll always be this newbie salesman who will quote too low and then realised that it's actually the price of a grey set. Upon reminded by their 'Seniors', they'll pretend to check their stock nextdoor and come back with the classic 'OUT-OF-STOCK' excuse!;( Lame lame lame...... (I saw at least 10 sets of the camera I wanted stacked on top.....)

I think whichever shop we go, it's always wise to do your market research beforehand. I actually don't mind paying slightly more for better service if the price difference is not too :thumbsd: .

 

[student]

This is the first time I've heard about Lords..... I'll definitely check it out this weekend. I've never dared to venture into any Lucky Plaza's shops because of their 'rip-you-off' reputation. Already got a few quotes for my flash and will be getting it this week. Let's see if they (Lords), will try to slaughter me as a new customer.:think:

Well, judging by what was mentioned by the threadstarter, you could look for Kelvin and see if you have a rotten experience.

Or you could, like what I advice people I send to Lords, look specifically for James.

 

[stinkyfoot17]

First of all, I have to say that Lords is my favourite camera shop and I have always enjoyed excellent service and very honest, competitive prices from them. I have been served by the 2 Kelvins there and also James, among others. Even when I brought back a camera I had bought from them for a very minor cosmetic fault, they exchanged one for me on the spot with no questions asked, no "black face" etc. Lucky Plaza has a lot of dodgy camera shops but Lords is not one of them. I have only good things to say about Lords.

Secondly, apart from what you see as the "bohchup"ness of the Kelvin who served you and his unfamiliarity with the accessory you wanted, I don't really see anything wrong with the service provided. What's wrong with the Boss saying that Kelvin had already quoted you a price? What makes you so sure that you were given a bad price by Kelvin, and that the shorter guy was going to quote you a better price?

In fairness, perhaps you can let us know how much Lords charged you for the BR-3 accessory. I'm sure those of us in the forum who own the BR-3 can then advise you on whether the price you paid was a fair and reasonable one. Fair enough?

Thanks for your input.

Firstly, i would like to clarify that i was introduced to LORDS by CS people. That made me take a trip down to check it out and get my stuff. Therefore it gave me the impression that its a gd shop, as loads of recommendations before. On another note, its not my 1st time there, as i had been there before, enquiring about the 17-35, which a salesperson was kind enuff to quote a betta price then CP. So, i went back again on the impression that they are cheaper and carry more stocks than others.

Yes, as u had said already, its only one side of the story. Of coz, everything has both sides to look at. Then again, there's the aspect of shop's service at lucky plaza, but still as a local, i did not expect them (lords) to treat me this way. Of coz, there's also the thot of the Kelvin having a bad day before, etc.. but still, its incorrect to treat customers(all customers, be it local or foreigners) any other way.

Yes, the boss has the rite to let the other guy know that Kelvin has already attended to me, however, by doing so in dialect, or not directly in front of me,plus behind my girlfren's back was a huge NO NO for service. There's no harm in letting the shorter guy know, however, he could have the decency to do so in front of either one of us. Its not like we're foreigners, that he had to speak in dialect? Before that, he was just asking another colleague something in mandarin. Like i had previously voiced out, i had a hunch!.... I didnt suspect or anyting else, juz a HUNCH.... i do not see anything wrong with that. I'm sure when you or anyone else is out buying anyting, sometimes u do think otherwise, in regards the the price, rite? " like maybe somewhere else i can get it cheaper?"

Anyhow, to your last point, of coz, here's the cost of the BR-3 - $40.
Anyone with comments to the $? For me, i felt that it was alittle expensive, as i got a BR-2A at $25. As the specs are almost similiar, so how come such a huge difference in pricing? As I'm a newbie, these are my thots.

 

[daden]

Errrm... btw, where is exactly this LORDS shop? Today I've been around LP to look for it but couldn't find it leh...
AP SLS is :thumbsup: but again... it depends on the sales person... got a good experience twice with a young chap, dyed shaggy hair with a name tag 'AKI' (dunno whether it's the nick name or whatsoever it is) but I've got a good price for my A510... (lost it:angry: in BK Holland V) and then a veeeeeeryyyyy good price for my latter A520... although at that time somebody else attended me a higher price and he (Aki) approached him and said to him that I'm a reguler customer. :thumbsup: again latter I went there for dSLR survey... he attended me patiently and explain a lot and impart some knowledge for a noobies like me...
Anyway... I give my emphathy to stink*** coz truly it hurts you when you want to buy something cheap and the salesman treat you like sh*t... (been there too)

 

[TMC]

Thanks for your input.

Firstly, i would like to clarify that i was introduced to LORDS by CS people. That made me take a trip down to check it out and get my stuff. Therefore it gave me the impression that its a gd shop, as loads of recommendations before. On another note, its not my 1st time there, as i had been there before, enquiring about the 17-35, which a salesperson was kind enuff to quote a betta price then CP. So, i went back again on the impression that they are cheaper and carry more stocks than others.

Yes, as u had said already, its only one side of the story. Of coz, everything has both sides to look at. Then again, there's the aspect of shop's service at lucky plaza, but still as a local, i did not expect them (lords) to treat me this way. Of coz, there's also the thot of the Kelvin having a bad day before, etc.. but still, its incorrect to treat customers(all customers, be it local or foreigners) any other way.

Yes, the boss has the rite to let the other guy know that Kelvin has already attended to me, however, by doing so in dialect, or not directly in front of me,plus behind my girlfren's back was a huge NO NO for service. There's no harm in letting the shorter guy know, however, he could have the decency to do so in front of either one of us. Its not like we're foreigners, that he had to speak in dialect? Before that, he was just asking another colleague something in mandarin. Like i had previously voiced out, i had a hunch!.... I didnt suspect or anyting else, juz a HUNCH.... i do not see anything wrong with that. I'm sure when you or anyone else is out buying anyting, sometimes u do think otherwise, in regards the the price, rite? " like maybe somewhere else i can get it cheaper?"

Anyhow, to your last point, of coz, here's the cost of the BR-3 - $40.
Anyone with comments to the $? For me, i felt that it was alittle expensive, as i got a BR-2A at $25. As the specs are almost similiar, so how come such a huge difference in pricing? As I'm a newbie, these are my thots.

Problem is, how do they know whether she is your gf? They didnt do it very discreetly but then they didnt do it infront of you right? Would do that in front of a customer? That is common behavior. At least you didnt encounter something like this , when paying for the item already, the person next to you was offered a lower price with freebies for the same thing! and the salesperson attending to you refused to give you the same or at least the freebies. Imagine that would be worst.

Like what most people said. Look for the regular chap in the store, the names for every store is already posted around the forum. Granted you got a bad experience this time, your previous time wasnt bad right? Beats going to other shops and getting **** service all the time.

 

[vince123123]

Actually the worst thing would be having already paid rather than "paying". hehe

At least you didnt encounter something like this , when paying for the item already, the person next to you was offered a lower price with freebies for the same thing! and the salesperson attending to you refused to give you the same or at least the freebies. Imagine that would be worst.
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