Not going to comment on bad service at any shop. There is always a black sheep.
But what interest me is Marc's friend got to "borrow" a non-inexpensive lens for a oversea trip and had the great option to pay only at a later time. Wow. I must really visit this shop and befriend with James.
My brother and I bought tons (ok, more likely to be kg) of equipment from the regular shop (ONE shop). Must have spent 6-digit collectively all these years :think: . I've never been treated like Mr. Wang's friend. Yes, I got allocated a D200/D2X faster than many others and not having to queue. I pay maybe 1 to 3% less than others, and get a low-value freebies once in a while. But not once the shop loan me a lens. Yes, I loaned an expensive carbon-fibre tripod from the shop. But it was a demo unit anyway from the sole agent.
I have to review my relationship with this regular shop. Can I use Lord's/James as reference?