Sony US announces NEX-5n fix service to remove the “Click” issue

[Ghostfit]

Coz the 16mm has no IS.

We all know that ! ...my point was... Oh, nevermind !

 

[maxpower]

Got my nex 5n yesterday , and sent it to sony today for the click. The demo unit at Wisma has the same kind of clicking noise as mine.

 

[ageha]

Got my nex 5n yesterday , and sent it to sony today for the click. The demo unit at Wisma has the same kind of clicking noise as mine.

Where did you buy it?

 

[maxpower]

HN suntec

 

[captiva]

Any more folks brought their nex5N to service center to fix the clicking sound?

I just bought mine and can hear the clicking sound too. Any idea how long does it take to leave the camera with them?

 

[cephaschan]

Any more folks brought their nex5N to service center to fix the clicking sound?

I just bought mine and can hear the clicking sound too. Any idea how long does it take to leave the camera with them?

IMM collection centre told me max 14days....just sent it in today.

Quite disappointed from the way they pack the cam, just a Sony plastic bag with scotch tape

 

[captiva]

I was thinking to send in....BUT a new set that juz bought it over the weekend make it sounds kind of sad...

Most prob I will wait for few mths later before sending it in.

 

[cephaschan]

I was thinking to send in....BUT a new set that juz bought it over the weekend make it sounds kind of sad...

Most prob I will wait for few mths later before sending it in.

Mine about 9days old...

 

[vicpeh]

Got mine back; click gone.
Turn around is 2 working days.

 

[captiva]

Got mine back; click gone.
Turn around is 2 working days.

Wisma outlet right?

 

[vicpeh]

Yeap. Go direct to source for fast and good service!

 

[ageha]

Got mine back; click gone.
Turn around is 2 working days.

Did they say what they did?

 

[captiva]

Yeap. Go direct to source for fast and good service!

Anyway did u tell them the whole story or they are aware of the clicking default?

 

[vicpeh]

Anyway did u tell them the whole story or they are aware of the clicking default?

They know. Afterall the service notice is already on Sony Singapore website.
No need to explain, just sign a form and they will sms when ready.

 

[ageha]

They know. Afterall the service notice is already on Sony Singapore website.
No need to explain, just sign a form and they will sms when ready.

So how did they fix it? Did they just lubricate a part like Sony is doing it in the US?

 

[captiva]

So how did they fix it? Did they just lubricate a part like Sony is doing it in the US?

If they just lubricate the parts then the problem may be temporary solve and once it dry up, the problem may resurface.

 

[maxpower]

Yes Just got a call, its lubricate as everywhere else in the world...something to do with the shutter mechanism and not the orientation sensor. And mine is a day old. In the end despite the issues, you still have to give credit to the image quality using stock lens, quite a change compared to the nex 5 I once had with stock lens.

 

[dreamjoe]

I sent in mine at Wisma and got it back within 2 working days. I inspect very carefully, no scratches on set. Good as new.

My service receipt says change of "mechanical parts".

 

[ageha]

I sent in mine at Wisma and got it back within 2 working days. I inspect very carefully, no scratches on set. Good as new. My service receipt says change of "mechanical parts".

That's odd. :-B

 

[maxpower]

I'm gonna fire the burst mode... to see if the lube gets on the sensor when i inspect it