Sony US announces NEX-5n fix service to remove the “Click” issue

[mayhemics]

sent my in for the fix. available one day later. will collect and see if it works...

 

[LUNARKEN]

sent my in for the fix. available one day later. will collect and see if it works...

wa.. they just need 1 day?

 

[mayhemics]

wa.. they just need 1 day?

so it seems! the staff told me it would take up to 4-5 working days, but so far they've been able to return 1-2 working days.

 

[vagus]

so it seems! the staff told me it would take up to 4-5 working days, but so far they've been able to return 1-2 working days.

What are the items you need to send in? The body only or with the kit lenses that came with the set?

Since Sony did not provide 2 sets of lense rear cover, one of the lens will be exposed...

Please update if this "fix" solves the issue!

 

[mayhemics]

What are the items you need to send in? The body only or with the kit lenses that came with the set?

Since Sony did not provide 2 sets of lense rear cover, one of the lens will be exposed...

Please update if this "fix" solves the issue!

i sent in body with the pancake, since as you say there is only 1 rear lens cap.

battery, memory card, and flash will be removed (if you'd screwed it on).

 

[dreamjoe]

I sent in my 5N on Tue, got it back Thu, so took 2 days only. On the service sheet it's says change of "mechanical parts"...

But confirm no more clicking noise no matter on or off, or how hard I shake it. Good.

 

[rasdeep]

i sent in body with the pancake, since as you say there is only 1 rear lens cap.

battery, memory card, and flash will be removed (if you'd screwed it on).

Which branch you sent it to? The main service centre at Wisma?

 

[mayhemics]

Which branch you sent it to? The main service centre at Wisma?

yes...

 

[Anthony Lee]

What are the items you need to send in? The body only or with the kit lenses that came with the set?

Since Sony did not provide 2 sets of lense rear cover, one of the lens will be exposed...

Please update if this "fix" solves the issue!

Just bought my extra lens cap and body cap from MScolor at SGD 12 each.

 

[Docno]

The first is when you move the camera vigorously (fast panning, etc). That seems to be related to the orientation sensor. However, in quite conditions my 5N has audible (and annoying clicks) when it achieves a new focus during video. Try doing a video in an absolutely silent room, keeping your camera still, but forcing a new focus by moving an object in and out of view... and you should hear this second type of clicking (which has nothing to do with camera movement). Of course, you need to playback the video in a reasonably quiet environment also. The user manual actually warns of this noise due to the internal workings of the camera. I don't know if the source of this clicking is actually in the lens or the body, but I hope their fix addresses it (as I avoid fast movements in video).

 

[ageha]

The first is when you move the camera vigorously (fast panning, etc). That seems to be related to the orientation sensor. However, in quite conditions my 5N has audible (and annoying clicks) when it achieves a new focus during video. Try doing a video in an absolutely silent room, keeping your camera still, but forcing a new focus by moving an object in and out of view... and you should hear this second type of clicking (which has nothing to do with camera movement). Of course, you need to playback the video in a reasonably quiet environment also. The user manual actually warns of this noise due to the internal workings of the camera. I don't know if the source of this clicking is actually in the lens or the body, but I hope their fix addresses it (as I avoid fast movements in video).

Does that happen only with the kit lens or with any lens?

 

[rasdeep]

OSS does have very low click sound when activated / deactivated.. any on lens image stabilizer has some sound when activated / deactivated.. this is norm.. it is also a way tell if its working or not

 

[Docno]

Does that happen only with the kit lens or with any lens?

Have only tried it with the kit zoom. Only have that and the pancake and no adapter yet for my other lenses.

 

[Docno]

OSS does have very low click sound when activated / deactivated.. any on lens image stabilizer has some sound when activated / deactivated.. this is norm.. it is also a way tell if its working or not

Maybe this is it. I'm not sure. But it seems to coincide with when the camera has achieved focus. I was holding the camera in my hand, so the truer test would be with a tripod and perhaps OSS turned off. As I said, though, this happened in a very quiet environment. I took lots of video yesterday at a school, and there was no clicking to be heard (probably because of the ambient sound).

 

[rasdeep]

im not sure if there is a way to turn off the OSS from kit.. the pancake does not have OSS from my understanding so maybe test that

 

[ageha]

im not sure if there is a way to turn off the OSS from kit.. the pancake does not have OSS from my understanding so maybe test that

You cannot turn it off in the menu? :-o

 

[rasdeep]

You cannot turn it off in the menu? :-o

not on top of my head.. i can only reconfirm after i got home..

 

[rasdeep]

oh, from the menu, there should be steady shot.. haha.. my bad, didnt really pay attention to that

 

[Ghostfit]

You cannot turn it off in the menu? :-o

Can lah ! ...but with the 16mm lens mounted, the option is gray out.

 

[ageha]

Can lah ! ...but with the 16mm lens mounted, the option is gray out.

Coz the 16mm has no IS.