Sony no longer services our camera in SG
- Thread starter ichigoz
- Start date
airconvent
Senior Member
Not worth it. They will need split the resources which will become more expensive. Also for difficult jobs they will still need to stock up on all spares in case the problem is a simple one. Then there's the issue of transporting it here and there.
vibranze
Senior Member
No wonder, previously when I stated as urgent, within 3 days I will get a call/sms informing me that my unit is ready for collection. But during the last servicing, I stated as urgent as usual and it took me 8 days to receive the sms. I almost believe that the guy didn't put an urgent remark but when I collected it, I did see a urgent sticker stick there.
So, my assumption is they will treat urgent and non urgent request as the same, 1 week.
So, my assumption is they will treat urgent and non urgent request as the same, 1 week.
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As repeated ad nauseum, there is NO DIFFERENCE IN THE SERVICE LEVEL now that they shifted to JB.
You're "sure the turn around time and the inconveniences involved will somehow affect end users" when the end-users themselves have told you there's no difference? So in other words, you're just running your mouth, making wild hypotheses with no proof.
No wonder, previously when I stated as urgent, within 3 days I will get a call/sms informing me that my unit is ready for collection. But during the last servicing, I stated as urgent as usual and it took me 8 days to receive the sms. I almost believe that the guy didn't put an urgent remark but when I collected it, I did see a urgent sticker stick there.
So, my assumption is they will treat urgent and non urgent request as the same, 1 week.
I sent my CZ 24-70 to the Bishan SonyStyle for cleaning 2 weeks ago. After 2 days I had a phone call from the engineer to discuss the details, and 2 days later I had my lens back, sparkly clean. I paid $10.70 for it.
So for me, no difference.
I understand your point that there's no drop in service standards. I do not disagree on that. What i faced was a problem which could be clarified on the spot which sony couldnt and all becos they do not have local service support. If it's like the other post mention...urgent repair and still 8 days...phewww. I believe it will affect pros who need quick turn ard time for their camera repairs as time is monet to many people.
The topic is not on service standards but on the shift of SSC to JB and how it will affect end users mainly turn ard time and minor technical queries or fixes.
Yes, but that hasn't changed. If you brought your cam to Wisma, they'd say "not sure, I'll have the technician check" and that hasn't changed, it's always been like that.
As for pros, I'd like to meet a real pro who dies not have 1-2 backup bodies and lenses.
Exactly and that's what i did...asking them if they have a spare shutter remote for me to try...they say no. Then i asked if can ask the technician to try...they say no,we do not have a technician here, you have to send ur camera in under normal servicing. I mean if they have at least one technician ard...it might just save alot of unnecessary turn ard time if the prob is a "fix on the spot type". I know pros usually have more than 1 cam but if you ask them to shoot one week's worth of assignments on a spare cam, I'd prob think it will affect their work or output. Actually the info on the shift of SSC to JB was pass on by one of their staff carelessly so i take it as confirmed.
Not to offend, but some of the staff manning Canon's counter are so efficient that they can even rectify small problems for you...not to mention the support of the whole service dept right behind him.
Wouldnt you wish Sony has the same level of technical/service support?
Galdor
Senior Member
Maybe you would like to feedback to their higher management, hopefully they will put the technicians in Wisma instead of Tuas or M'sia.
I've not had any reason to complain so far. If you do, by all means, email their higher management.
Nope. Sony does not monitor this thread. They monitor DPReview more as there are about 100x the users as here.
In a global setting, CS is a minor forum. why should Sony Japan check here?
If you want Sony SG to pay attention, you need to email them. Remember, sony's main business here is retail, not pro services. Singapore is a tiny market globally.
Hey ! ...I remember those days ! :bsmilie: ...used to bring my Minolta SLR along to the major Photo exhibitions in SG, the whole Minolta support team is there and they'll check, calibrate, clean and answer any questions you have for them on the spot, FOC !!!
Yes, I am experiencing slowness from Sony SG as my CZ16-35 was sent to them for service a month ago and has not return to Sony M'sia.
No link. We're talking about the Sony SG service centre moving to malaysia and you're referring to a Sony Malaysia issue.
For Sony Malaysia issues, please call Sony Malaysia.
Yes bro.... sad that it no longer happens... those days you also get to know the techs... more friendly... better than dealing with the counter staff at Wisma who really know very little about DSLRs... not their fault but then again...:dunno:
