[Official thread] Olympus M.Zuiko Digital ED 40-150mm f2.8 PRO
- Thread starter spidey89
- Start date
Hi all,
Thanks so much for all your responses. They are all very truthful, impartial and I truly appreciate them.
I just wanted to point out some comments which I have a different view (pai sei I'm very stubborn, so sorry about that). Spidey89, you are absolutely right that it doesn't help to be angry and there are lots of other things to be angry about in life. I kept telling myself the same thing but unfortunately i just couldn't get over it
And my poor wife had to keep listening to my nagging for the past week..
If I have missed the deal because i was slow or my computer broke down, website hang, overall shipment delivery delay, etc, i wouldn't feel angry with anyone as it is nobody's fault (except myself for being slow in ordering!). Yes, nobody expect the stock to run out so fast but I wasn't expecting any assurance from Olympus if they are not confident. I was contemplating if i should just go ahead and order without instalment, digging into my year-end bonus but i was so happy when i was advised not to worry. These words kept coming back to haunt me - "don't worry, we have enough stock so you can just wait. Just check back in mid Nov to be safe". But few hours later.. all gone.
To your question whether I have worked in service line before, well.. yes. I have worked for many years as a Customer Service Officer in banks during my early career days, swamped by enquiries and complaints during campaign launches, taking more than 120 calls every day and getting scolded by unreasonable customers for nothing. I fully understand how it feels to be over the other end of the phone. But I always remember the rule of thumb is to be truthful to your customers. Don't know say don't know, not sure say not sure, but should check & revert to customers if unsure. Nobody can hold you responsible for things which are not within your control. But don't commit on anything which you are not sure as customers really trust you, especially words coming from such a reputable company.
As to bhtan83 your question on where i got the info of other people being informed when the instalment option was available, got lah. I saw in another thread on this topic below where someone commented that Olympus called to inform him that the instalment method was working and he quickly went in to lock the order. You actually congratulated him
Then someone else commented that UOB instalment plan was temporarily taken off due to technical issue & will be up shortly. That's when i got angry when i saw these comments later in the evening. Unfortunately my job only allow me to check on personal stuffs only end of the day (I'm on half day leave today so I can write this long-winded email). I called Olympus during lunch time on 5th Nov and these comments were posted at 3pm+, just 3 hrs apart but explanations/comments/treatment given were world apart.
http://www.clubsnap.com/forums/showthread.php?t=1453297&page=10
I guess end of the day, i can only blame myself for being slow or maybe a little suay or naive I don't want to make a big fuss about this and will just forget about it. Thanks again everyone for chipping in your valuable comments. Really make me feel much better to have people listening to my frustration and giving me their thoughts.
Thanks Keith for your kind offer but i'll just save Olympus the time to listen to my nagging/frustration (I guess they have had enough of negative feedback from others as well). It'll be the same as what I've mentioned here and it wouldn't change anything..
Thanks so much for all your responses. They are all very truthful, impartial and I truly appreciate them.
I just wanted to point out some comments which I have a different view (pai sei I'm very stubborn, so sorry about that). Spidey89, you are absolutely right that it doesn't help to be angry and there are lots of other things to be angry about in life. I kept telling myself the same thing but unfortunately i just couldn't get over it
And my poor wife had to keep listening to my nagging for the past week..If I have missed the deal because i was slow or my computer broke down, website hang, overall shipment delivery delay, etc, i wouldn't feel angry with anyone as it is nobody's fault (except myself for being slow in ordering!). Yes, nobody expect the stock to run out so fast but I wasn't expecting any assurance from Olympus if they are not confident. I was contemplating if i should just go ahead and order without instalment, digging into my year-end bonus but i was so happy when i was advised not to worry. These words kept coming back to haunt me - "don't worry, we have enough stock so you can just wait. Just check back in mid Nov to be safe". But few hours later.. all gone.
To your question whether I have worked in service line before, well.. yes. I have worked for many years as a Customer Service Officer in banks during my early career days, swamped by enquiries and complaints during campaign launches, taking more than 120 calls every day and getting scolded by unreasonable customers for nothing. I fully understand how it feels to be over the other end of the phone. But I always remember the rule of thumb is to be truthful to your customers. Don't know say don't know, not sure say not sure, but should check & revert to customers if unsure. Nobody can hold you responsible for things which are not within your control. But don't commit on anything which you are not sure as customers really trust you, especially words coming from such a reputable company.
As to bhtan83 your question on where i got the info of other people being informed when the instalment option was available, got lah. I saw in another thread on this topic below where someone commented that Olympus called to inform him that the instalment method was working and he quickly went in to lock the order. You actually congratulated him
Then someone else commented that UOB instalment plan was temporarily taken off due to technical issue & will be up shortly. That's when i got angry when i saw these comments later in the evening. Unfortunately my job only allow me to check on personal stuffs only end of the day (I'm on half day leave today so I can write this long-winded email). I called Olympus during lunch time on 5th Nov and these comments were posted at 3pm+, just 3 hrs apart but explanations/comments/treatment given were world apart. http://www.clubsnap.com/forums/showthread.php?t=1453297&page=10
I guess end of the day, i can only blame myself for being slow or maybe a little suay or naive
I don't want to make a big fuss about this and will just forget about it. Thanks again everyone for chipping in your valuable comments. Really make me feel much better to have people listening to my frustration and giving me their thoughts. Thanks Keith for your kind offer but i'll just save Olympus the time to listen to my nagging/frustration (I guess they have had enough of negative feedback from others as well). It'll be the same as what I've mentioned here and it wouldn't change anything..
dickmann88
Member
To be honest, if it is about $50-$100 more, I'm still willing to take. Anything more, not exactly worth it. Sold my 75, thinking that I would make it for the second wave of pre-order haha.
haha. u need to find someone who will there on the first day of launch (2014年11月29日
in case limited stocks. I'm only in Tokyo on the 19.
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The way I see it, no one is to blame, I expected the stocks to be snapped up fast, what I didn't expect was the second wave, look at it as a possible blessing in disguise, your bonus might be needed, and someone else might sell it cheaper after getting it and realising it's not what he wants, that was the case for the Nikon D750, a few days after stocks are available, I see people selling it already
And you're a lucky man to have such a patient wife =)
And you're a lucky man to have such a patient wife =)
dickmann88
Member
haha. u need to find someone who will there on the first day of launch (2014年11月29日
You will be in Tokyo? Lots of poisonous stuff there, I don't dare to go!
Anyway just trying my luck everywhere. Who knows, maybe some kind soul will purchase a few and then throw it in BnS. I won't be surprised if the person marks up the price!
As hopeful as I am, life goes on even without the 40-150.
For now, 35-100 will suffice
hi,
TS has sent me his contacts and I have forwarded it to Olympus. Hope Olympus can call back and resolve the unhappiness. That said, ya - its hard to pin anyone for blame in this case, rather i see it as a confluence of unfortunate events.
hosm
Member
haha. u need to find someone who will there on the first day of launch (2014年11月29日
Just came back from japan.
All the stock for 29 nov will be for their preorder.
Just like the last time I was there when EM1 was launch..
dickmann88
Member
Just to clarify, so that means no walk in purchase available too? Thanks for the update!
hosm
Member
If you are there already, you can always try, as they may have an extra copy to sell you.
now Yen drop to 11.22! really wanted to change $$ but worried later no stocks for walk in :cry:
Can always keep the Yen for future trips
I just ordered from Amazon JP the FL-600R flash thanks to the rate. Cost me S$270? Shipping to SG will cost probably around 20-30. 300 bucks man.
iise7en
Senior Member
But no international warranty?
Please kindly be informed that Worldwide warranty will not be provided with most of our Micro Four Thirds System and compact digital camera products shipped after September of 2014.
http://www.olympus.co.jp/en/support/imsg/digicamera/info/info20140828.cfm
iise7en
Senior Member
I am well aware of this news long ago. So I stop buying from Amazon US or Japan which used to be my bargain hunt. So you have to be careful as the deflect of Olympus products can be unpredicted and inevitable if you buy outside Singapore. Oops.. Sorry.. Let's get back to 40-150mm F2.8 subject.
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It's ok, I always bought my flashes overseas. For that price and savings, I can take the risk for warranty. If I can get at least 1 year of use, it's already paid off.
