In the meantime, they got rewarded for doing their job... http://www.channelnewsasia.com/news/singapore/sbs-transit-smrt-rewarded/2768452.html
.. they use data. We talk only. Just talk only and hope for the best. Anyway this happen everywhere.. be Japan, China, HK, UK... US.. during peak period, nobody can cope!
We can have many many buses and drivers during peak period but what to do with them during off-peak?
Park the buses somewhere and let the extra drivers .......