Change in Pentax Distributorship ?

[Kin]

So that means someone who just buy a local Pentax set , will find himself without any warranty ? That's sad.

 

[skypacker]

Yes, we are not able to honour warranties for products which were after all bought from Shiro. However, all products, Pentax or otherwise, bought from Emjay Enterprises in the local market will naturally be covered by our warranties.

WTF! Does that mean the warranty on the DA*16-50 I bought in Feb this year, from an authorized local Pentax dealer will not be honored by Pentax?

Is that the official Pentax policy?

If this is indeed true, then it's simply not acceptable. :thumbsd:

I bought a lens branded 'PENTAX', not 'Shriro' or 'MJ', so I expect Pentax and whoever is their representative in Singapore to stand behind their product and honor the warranty. Whom Pentax decides to appoint their distributor is none of my business...it's their internal matter, but I expect Pentax to be ultimately responsible.

Otherwise, it would be the very last Pentax related purchase I make, that's for sure :thumbsd:

If I have misinterpreted your statement (I don't think I have) then apologies in advance.

 

[flowerpot]

Hello Pentexians

Halo to you as well ... kinda funny talking to the distributor directly...hehehe...

just a few things to say...

please give us good reasonable pricing...
please bring in more lens so we dun go hunt our lenses we need elsewhere...
please have more babes during IT shows... hehe

hope i dun have to visit you as often...

Good Luck...

 

[flowerpot]

WTF! Does that mean the warranty on the DA*16-50 I bought in Feb this year, from an authorized local Pentax dealer will not be honored by Pentax?

Is that the official Pentax policy?

If this is indeed true, then it's simply not acceptable. :thumbsd:

I bought a lens branded 'PENTAX', not 'Shriro' or 'MJ', so I expect Pentax and whoever is their representative in Singapore to stand behind their product and honor the warranty. Whom Pentax decides to appoint their distributor is none of my business...it's their internal matter, but I expect Pentax to be ultimately responsible.

Otherwise, it would be the very last Pentax related purchase I make, that's for sure :thumbsd:

If I have misinterpreted your statement (I don't think I have) then apologies in advance.

could be some contract obligations/terms that limits this... hopefully some form of compromise could be reach...

 

[Grey Knight]

could be some contract obligations/terms that limits this... hopefully some form of compromise could be reach...

aye.. hopefully
but for now I'm siding with skypacker.
that was my 1st reaction when I read this too

 

[liveevil]

Yes, we are not able to honour warranties for products which were after all bought from Shiro. However, all products, Pentax or otherwise, bought from Emjay Enterprises in the local market will naturally be covered by our warranties.

Are you serious!!!:bigeyes: The last thing i want to know is that some of the items in my dry cabinet suddenly have their warranties void because of a change in distributor.

 

[felixcat8888]

Hello Pentexians

My name is Ronald and I am a representative Emjay Enterprises here to make an official annoucement from Emjay Enterprises who have been appointed the official distributor for Pentex cameras in Singapore.

First and foremost,
I would like to say a warm hello to everyone here on behalf of Emjay Enterprises. We at Emjay hope to cultivate a warm and enduring relationship with all Pentexians here and the many whom we hope will join this forum and group in future.

About Emjay
Emjay Enterprises was established in 1972 and we are have become established distributors, wholesalers and exporters of consumer electronics in Singapore and the region. For consumer electronics products, our main distributionship rights is for Sanyo digital electronics products like digital still and video cameras, LCD projectors, voice recorders, household appliaces & others for the Singapore market.

Service
As for your products which require servicing, our service operations start from 1st May so I hope you can be patient. We are honouring warranties for products sold by Emjay Enterprises. All other products will be fixed for a fee.

Transition
Our sales & service operations start from 1st May. As you know, the brand has been dormant for the past 3 quarters but naturally, we intend to revive Pentex in Singapore and push it as far and hard as we can and hope that one day, it becomes a large and popular brand. Pentex has already has some new products in the pipeline and we hope to get them to market as soon as we possibly can.


Contact
If you wish to contact Emjay Enterprises, you may email me at rw@eepl.biz and I will try and respond to your queries as best as I can.

Greeting to Clubsnap, Ronald.

May I know why items officially bought from a Pentax distributor in Singapore will not be still within warranty in Singapore just because the distributor have changed? This is definitely not fair to those who have bought their lens and bodies in good faith from "Pentax". We dod not buy any brand called "Shrriro" or "MJ" or "Emjay" or whatever it is called but we bought "Pentax".

Please do not give crap replies becuaase you will definitely get the end of the stick if you were to do so. Please respond to our replies here and not in PM, as we as a group would like to know the actual reason. if you are going to stand by that statement, then be prepared for lots of Pentaxians jumping to another brand or us getting it directly from USA or JAPAN.

Thank you and we appreciate you quick response to this matter.

 

[Gengh]

Hello Pentexians

My name is Ronald and I am a representative Emjay Enterprises here to make an official annoucement from Emjay Enterprises who have been appointed the official distributor for Pentex cameras in Singapore.

...

Service
As for your products which require servicing, our service operations start from 1st May so I hope you can be patient. We are honouring warranties for products sold by Emjay Enterprises. All other products will be fixed for a fee.

Transition
Our sales & service operations start from 1st May. As you know, the brand has been dormant for the past 3 quarters but naturally, we intend to revive Pentex in Singapore and push it as far and hard as we can and hope that one day, it becomes a large and popular brand. Pentex has already has some new products in the pipeline and we hope to get them to market as soon as we possibly can.


Contact
If you wish to contact Emjay Enterprises, you may email me at rw@eepl.biz and I will try and respond to your queries as best as I can.

Hi Ronald, it's nice to hear from our new distributor and to know that you have plans for our chosen and trusted camera brand.

I understand that new distributors are not necessarily obliged to honour the warranties of products sold before you obtained distributorship. However, it still comes as an unpleasant surprise to us that we have lost our warranties without any prior warning.

While Pentax does not command a large market presence, rest assured that many of us here have confidence in the Pentax brand. However, the lost of warranty will still be an unpleasant memory that will be difficult to erase.

Could I (and I hope I can speak for the larger Pentaxian community) request that Emjay Enterprises and Pentax re-explore the warranty status of our current Pentax products? It will reassure us that Pentax and Emjay Enterprises do have their consumers in mind and value their relationship with us.

I believe another issue that will be of interest is the status of international warranty of Pentax products purchased from overseas. Could you shed some light on that?

 

[Reportage]

there must have been a reason why shriro gave up pentax distributorship to emjay. unless both parties are willing to reveal the details of the deal, i doubt we will know for sure. Why not also ask shriro why they agreed to handover even though it means that pentax products bought while they were distributor warranty voided after the handover nor were pentax users informed in advance as i am guessing such a deal would have taken a while to iron out. I am surprised also that shriro did not mention about the possible loss of warranty after handover which is quite a very big deal or did they?

 

[werkgg]

I have to say that the new pentax warranty policy conducted by MJ is so fxxking ridiculous. It looks like pentax has different warranty policies across different countries. I think we can contact pentax Japan directly regarding to this issue. Hopefully they will give us a reasonable explanation. Since we're getting pentax branded items, at least the warranty should be covered by pentax Japan, if I'm correct. I just sold my k10d body and am looking forward to getting a k20d. But I think I should wait for a while since now I don't have any confidence with the new distributor. With so many concers here, he just disappeared. Wishing Ronald has a nice and peaceful weekend, and we would discuss what to do next.

 

[sbc]

This is a sad sad day for us Pentaxians...
With every change of distributor, it gets worst. I have gone thru 3 distributors - Rank O'conner, J&J and Shirio; nothing seems to improve.
Maybe it's time to look at that Nikon.

 

[felixcat8888]

This is a sad sad day for us Pentaxians...
With every change of distributor, it gets worst. I have gone thru 3 distributors - Rank O'conner, J&J and Shirio; nothing seems to improve.
Maybe it's time to look at that Nikon.

Or the Canon ?:cry:

 

[teruranse]

real sad to hear that... if this warranty issue (locally & overseas) doesnt resolve soon, which is our biggest problem at present, i think pentax will lose its locally distributionship due to lack of supporters:angry:

i wonder what else they do not cover? :think:

 

[coffee3in1]

The market size is too small for Pentax Japan to support a Singapore outpost; so having a distri is still best way to sell into Singapore. Usually a distri is given a certain % of sales as the warranty cost for supporting aftersales issues. It is easily to guess that % is not transferred from old distri to the new one.

We cannot expect MJ to make loss on 1st day of biz to support warranty issues rite? Unless Pentax HQ agrees to back MJ, there's little use making threats. Best for MJ to relate the situation to principal carefully. :think:

 

[sbc]

Supporting past distributorship's warranty is no different from supporting International warranty. It is part of the job.

 

[darrrrrrrrrr]

i suppose this warranty issue will be the litmus test of the new distributor's commitment towards promoting the pentax brand and supporting the user community, especially in the long-term.

no point making big promises about the future of the brand in singapore if you abandon your customers just for some cost savings in this short-term transition period. and if you intend to charge customers for repair work after suddenly terminating their warranty, what are the labour & parts charges going to be like? another source of profit?

and i wonder, customers buying pentax cameras n lenses at this point in time, are they informed at the shops that they will have no warranty? sounds really stupid right??:think:

 

[coffee3in1]

Supporting past distributorship's warranty is no different from supporting International warranty. It is part of the job.

Yeah, it should be possible to honour international warranty - provided Pentax Japan reimburse the service cost.

Alternatively, appoint a reputable camera workshop as the regional service center. Future changes in distri will have little impact on warranty issue.

 

[darrrrrrrrrr]

Yeah, it should be possible to honour international warranty - provided Pentax Japan reimburse the service cost.

Alternatively, appoint a reputable camera workshop as the regional service center. Future changes in distri will have little impact on warranty issue.

in that case, i think all of us will buy our stuff from overseas and sleep in peace with our invincible international warranties instead of supporting the local distributor.. in case there is ever another change in distributor and we lose our warranty coverage

penny wise, pound foolish?

this is really beyond me..

 

[skypacker]

The market size is too small for Pentax Japan to support a Singapore outpost; so having a distri is still best way to sell into Singapore. Usually a distri is given a certain % of sales as the warranty cost for supporting aftersales issues. It is easily to guess that % is not transferred from old distri to the new one.

We cannot expect MJ to make loss on 1st day of biz to support warranty issues rite? Unless Pentax HQ agrees to back MJ, there's little use making threats. Best for MJ to relate the situation to principal carefully. :think:

I don't think any of us wish MJ anything but great success with the Pentax distributorship; after all it's a symbiotic relationship. A strong distribution network and widespread availability of bodies and lenses at reasonable prices will provide us more options for purchasing, and drive up sales and profits, etc, etc.

I am not blaming MJ if warranty termination was in the terms of their contract (I wonder why it would be so :think: ), and they had no choice but to accept, but I am definitely blaming Pentax. The buck has to stop somewhere.

As it is, we Pentaxians get a pretty raw deal here...poor availability of lenses, high prices (newer lenses are often not competitive even against Canikon!) and now arbitrary cancellation of warranties.:bsmilie:

Cancelling valid warranties of loyal users will only result in a backlash.

I, for one, will be sorely tempted to unload my Pentax gear (I don't have much anyway ) and succumb to the temptation of a D300 or 40D and some nice long lens.

As for the small SG market, it's a vicious cycle...small market -> poor visibility and availability, and uncompetitive pricing for Pentax products -> lower sales and the cycle continues. Somewhere the cycle has to be broken, and Pentax will have to do it, by aggressively marketing the K bodies and lenses; for sure the average consumer will not be the first to take a 'risk' with pentax when there are far 'safer' options like Canikon and Sonympus. In fact the weather-sealed K-bodies and DA*s are perfect for SG where humidity and rain are the norm...they should market this aggressively. Another factor is the huge number of tourists who visit SG, no reason this market cannot be targeted, pushing the Pentax advantages of weather sealing, in-body SR and small, light travel lenses.

 

[coffee3in1]

No point to bash our local distri. Let them work it out.

EDIT: Look on the bright side. If the gear don't break, you don't need the warranty claim. Owners may need to baby their gears.