Be Careful of Fujifilm Warranty Repair Service Singapore

[ed9119]

Well, if its any help , I'll be attending a Fujifilm product launch event on Wed and if i get to meet someone senior, I'll enquire if there are any issues with their service center and what some customers' feedback in the forum are like

I suspect its also the fact that the X100 and X10 has been selling so well that they might not be used to the service load especially from more serious photographers ..... and given that Fuji has not really released 'serious' cameras for some time (from 2006 with the S5 PRO til only late 2010 with the X100) .... so now its needing to deal with ALOT more serious enthusiasts vs its regular PnS customers ...... you can only imagine the possible scenario unfolding...

When a new system is born ...... its support infrastructure MUST also be in place and growing

No point if your body grows from an infant to a young adult while your kidneys and liver remains the size of a child's ..... something's got to give

So, OK ..... lets see if we can meet someone relevant from Fujifilm on wed and give some constructive but serious feedback to them .


p/s same same many years ago when the Olympus E system was first launched ....... total chaos at the Service Center at High Street (then) ....... smooth as silk almost all the time nowadays at Valley Point....

 

[ed9119]

....... Just imagine how angry I was after come there only for knowing that I must wait for another 1 week. Then I told him I want to use the camera tomorrow, then I requested it must be fixed tomorrow. Then he accepted it. It is proved that he was just lazy to repair and actually can do the repair faster than I should wait......

ha ha turn left angry, turn right rush job still upset ..... give the technician benefit of the doubt la..... he could well have worked OT and/or bumped your set up the queue to go that extra mile for your camera to be ready the next day

 

[Cheesecake]

Well, if its any help , I'll be attending a Fujifilm product launch event on Wed and if i get to meet someone senior, I'll enquire if there are any issues with their service center and what some customers' feedback in the forum are like

I suspect its also the fact that the X100 and X10 has been selling so well that they might not be used to the load ..... and given that Fuji has not really released 'serious' cameras for some time (from 2006 with the S5 PRO til only last year) .... and now since last year needing to deal with ALOT more serious enthusiasts vs its regular PnS customers ...... you can only imagine the possible scenario unfolding...

When a new system is born ...... its support infrastructure MUST also be in place and growing

No point if your body grows from an infant to a young adult while your kidneys and liver remains the size of a child's ..... something's got to give

So, OK ..... lets see if we can meet someone relevant from Fujifilm on wed and give some constructive but serious feedback to them .


p/s same same many years ago when the Olympus E system was first launched ....... total chaos at the Service Center at High Street (then) ....... smooth as silk almost all the time nowadays at Valley Point....

thanks for the help!!!

 

[ed9119]

no worries bro'

also...... watch out for the announcement on Wed too on the new 'X' camera

 

[Zadarkh]

sorry for the late reply, but I have sent my feedback to Fujifilm...

ps: I also deleted the repairman name, thank you for the advice

 

[ed9119]

OK great news.... Clubsnap went to MBS for the launch of Fujifilm's latest addition to its high end stable of cameras, the X-PRO1 (refer to CactusJack's thread here http://www.clubsnap.com/forums/fujifilm/1050199-fujifilm-x-pro1-singapore-launch.html )

CS'er SniperD met with Miss Rosemary Liew, Manager (A&P) Fujifilm Singapore, to relay our concerns about
1. why it takes 3 weeks sometimes for customers to get their cameras back
2. the need to keep its clients informed if there was going to be any delays getting the camera back to the client

Miss Liew mentioned that Fujifilm is aware of these issues and are working to correct the situation. She did share with SniperD why this was happening but we will not publish it and trust that these timeline issues will be addressed. We are also waiting for an email reply before commenting further

In short, genuine efforts are being made and resources will be deployed.

SniperD will add more feedback later

 

[Cheesecake]

OK great news.... Clubsnap went to MBS for the launch of Fujifilm's latest addition to its high end stable of cameras, the X-PRO1 (refer to CactusJack's thread here http://www.clubsnap.com/forums/fujifilm/1050199-fujifilm-x-pro1-singapore-launch.html )

CS'er SniperD met with Miss Rosemary Liew, Manager (A&P) Fujifilm Singapore, to relay our concerns about
1. why it takes 3 weeks sometimes for customers to get their cameras back
2. the need to keep its clients informed if there was going to be any delays getting the camera back to the client

Miss Liew mentioned that Fujifilm is aware of these issues and are working to correct the situation. She did share with SniperD why this was happening but we will not publish it and trust that these timeline issues will be addressed. We are also waiting for an email reply before commenting further

In short, genuine efforts are being made and resources will be deployed.

SniperD will add more feedback later

thanks for the help! very much appreciated! =)

 

[Far far away]

OK great news.... Clubsnap went to MBS for the launch of Fujifilm's latest addition to its high end stable of cameras, the X-PRO1 (refer to CactusJack's thread here http://www.clubsnap.com/forums/fujifilm/1050199-fujifilm-x-pro1-singapore-launch.html )

CS'er SniperD met with Miss Rosemary Liew, Manager (A&P) Fujifilm Singapore, to relay our concerns about
1. why it takes 3 weeks sometimes for customers to get their cameras back
2. the need to keep its clients informed if there was going to be any delays getting the camera back to the client

Miss Liew mentioned that Fujifilm is aware of these issues and are working to correct the situation. She did share with SniperD why this was happening but we will not publish it and trust that these timeline issues will be addressed. We are also waiting for an email reply before commenting further

In short, genuine efforts are being made and resources will be deployed.

SniperD will add more feedback later

Kudos to you ed9119!!!

 

[surge]

Actually kinda good that they lack experience...when I brought ef42 in, they change new.unit. when x10.got problem. They change new.unit..cos they dunno.how to repair

 

[crispy12]

I he terrible experience with my x100. First time I sent it in for sticky aperture problem, they act blur and said they have never seen such a problem before. Impossible, Ive read so many repairs done on this forum by them! Took one week of waiting to come and collect only to find out that nothing was done. I had to go back and insist they fix it. Took 3 weeks ( I was going overseas for few months 4 weeks after) and they only repaired it on the last day. At least good thing is that it's completely fixed. I insisted on lens assembly change. Very happy with camera now, if only they were a bit more professional.

 

[Cheesecake]

I he terrible experience with my x100. First time I sent it in for sticky aperture problem, they act blur and said they have never seen such a problem before. Impossible, Ive read so many repairs done on this forum by them! Took one week of waiting to come and collect only to find out that nothing was done. I had to go back and insist they fix it. Took 3 weeks ( I was going overseas for few months 4 weeks after) and they only repaired it on the last day. At least good thing is that it's completely fixed. I insisted on lens assembly change. Very happy with camera now, if only they were a bit more professional.

when did it happened? when did u bring it in for servicing?

 

[crispy12]

This was late last year, around Nov/Dec. I should have checked the camera after collecting the first time, but I just took it home as I was busy and only realised the next day.

 

[mylica]

Sorry for bumping this thread, but just want to ask. I have dust on my lens, and many on my viewfinder. Will the warranty cover dust cleaning?
Thanks!

 

[ageha]

Sorry for bumping this thread, but just want to ask. I have dust on my lens, and many on my viewfinder. Will the warranty cover dust cleaning?
Thanks!

I would assume only if you can convince Fujifilm the dust was already inside when you bought it.

 

[NDividualistic]

When you send your x10 for sensor replacement, ask them to clean it up for you since they need to open up the whole set. If you send in now, likely you have to pay a price for cleaning service, say $50-60?

 

[Ric Aw]

I do agree that the Fuji counter staff are with very bad attitudes and unfriendly. I experienced twice the first time was long ago when there are not power to my S2pro when I sent it to repair the 2nd is last year I sent in my X100 to upgrade the firmware.

 

[ageha]

I do agree that the Fuji counter staff are with very bad attitudes and unfriendly. I experienced twice the first time was long ago when there are not power to my S2pro when I sent it to repair the 2nd is last year I sent in my X100 to upgrade the firmware.

The X100 needs to get send to a service center to update the firmware?

 

[256mb]

I agree Fuji service is poor, just had a bad experience sending my X10 less than week old.

 

[yrh0413]

I agree Fuji service is poor, just had a bad experience sending my X10 less than week old.

What happened?

 

[stevenhasanuddin]

Hey just wonderin, if I buy my x100 from other country like Indonesia, can I claim the warranty here in Singapore if let's say I got the sticky aperture blades problem?

What about if I buy a second hand x100 from someone with some local (Singapore) warranty left?