Bad Experience IT SHOW - dont buy Canon 30D

[Phaser2679]

I was following the thread with indignance. Despicable retailers have always been ripping unwary unconsumers off.

But after so many advice and 'admonishments' given by all fellow concerned CSers, what action is finally taken by the thread starter? IMHO, it's really useless to vent frustration and not do anything about it. We are just going to let the perpetrators get away with it, and in no time, some other guy is going to fall into the same ol trap.

So can the thread starter update us on the recourse he or she has taken or is going to take?

 

[syke]

I was following the thread with indignance. Despicable retailers have always been ripping unwary unconsumers off.

But after so many advice and 'admonishments' given by all fellow concerned CSers, what action is finally taken by the thread starter? IMHO, it's really useless to vent frustration and not do anything about it. We are just going to let the perpetrators get away with it, and in no time, some other guy is going to fall into the same ol trap.

So can the thread starter update us on the recourse he or she has taken or is going to take?

Wah piang.. you make it seem like we are fighting some war on terror. lol... Take it easy mate.

 

[blimmer]

I didnt read all 5 pages of this thread but AFAIK a 500$ deposit is required for ordering the set from them. Earliest date they can ship over is 20 Mar 06 and expected date is 24 March. Just one street away from suntec city at millenia walk's harvey norman they have more than 5 sets of 30d available on the spot (as of sat 11 march 06). Rather than justling with the crowd at the IT show, might as well get the sales person's full attention at HN

 

[Canonised]

Why buy from Boon?
Are they renown as a good and professional photographic shop?
Do professionals buy from Boon?
I cannot imagine why you want to buy a $2,000+ camera from Boon. Well, you did.

From what you wrote, it looks like a case of "take me on if you dare".

But to be fair to Boon, it is you telling your side of the story.
If Boon tells their version, the "facts" may be different.

For example, if the sales staff had told you clearly upfront that there may be a waiting time if stocks run out after you place your order, then maybe you got no case.

If they assured you that they got stocks and can give you the camera right there at the IT show, then it is different.

We do not have enough knowledge of all the facts. And so far the version is only from one party.

If you read carefully, the threadwriter bought the 30D for the upcoming travel. Why buy from Boon? Because ullyss, being an avid and capable photographer, also a well-travelled person and a well-to-do background, believes that the stall was commissioned by Canon .... if Boon has informed that the stock will not be available, do you think this threadwriter will want to put down a deposit? To some people, a little monetary saving is nothing compared to instant transaction. For this case, this is really a clear cut case of taking advantage of the consumers. The right thing for Boon to do is to provide a no-question ask return of any monies received.

 

[jeremyftk]

Firstly, I am saddened to hear of this unfortunate incident. However, I would like to understand your reasoning for accusing Canon of anything as well as your so called 'blacklisting' of the 30D.

Boon Co. was commissioned by Canon to be the representative for Canon at this IT show. Though there is some basic form of collaboration between Canon and Boon Co., the kind of sales tactics employed are still totally in the hands of Boon. In this case, I do agree that Boon should have informed the buyers of the lack of stocks as well as giving priority to those who have already paid up to collect the unit.

Also, please note that Canon Singapore probably was not aware that Canon Japan would be shipping that few units in its first shipment. To tell the truth, some of us were quite shocked about the number of units which actually arrived in Singapore. By the time the shipment was received, it was just a few days to the IT Show and the Press/Media releases would all have been out way before this. So, with regards to the part about putting in a 'Limited Stock' quote in the ads, I don't think it would have been nearly possible to do this considering the amount of time from the time stocks arrived in Singapore to the time the ads went to print.

Right now, all I can say is:

1. Don't blacklist Canon because of a retailer.
2. Don't jump to conclusions on Canon's CS
3. Call up Canon and see what can be worked out
4. Call your CC co. if necessary
5. Lodge a complaint with CASE against Boon Co. if all else fails.

This is my advise for now...

 

[Del_CtrlnoAlt]

Firstly, I am saddened to hear of this unfortunate incident. However, I would like to understand your reasoning for accusing Canon of anything as well as your so called 'blacklisting' of the 30D.

Boon Co. was commissioned by Canon to be the representative for Canon at this IT show. Though there is some basic form of collaboration between Canon and Boon Co., the kind of sales tactics employed are still totally in the hands of Boon. In this case, I do agree that Boon should have informed the buyers of the lack of stocks as well as giving priority to those who have already paid up to collect the unit.

Also, please note that Canon Singapore probably was not aware that Canon Japan would be shipping that few units in its first shipment. To tell the truth, some of us were quite shocked about the number of units which actually arrived in Singapore. By the time the shipment was received, it was just a few days to the IT Show and the Press/Media releases would all have been out way before this. So, with regards to the part about putting in a 'Limited Stock' quote in the ads, I don't think it would have been nearly possible to do this considering the amount of time from the time stocks arrived in Singapore to the time the ads went to print.

Right now, all I can say is:

1. Don't blacklist Canon because of a retailer.
2. Don't jump to conclusions on Canon's CS
3. Call up Canon and see what can be worked out
4. Call your CC co. if necessary
5. Lodge a complaint with CASE against Boon Co. if all else fails.

This is my advise for now...

err... i understand this part... and its quite easy to explain... its 1 word, FRUSTRATION... we can be cool now cos it din happen to us, and it happened to him, he lost his cool, he can't think straight... if he can really analyse all that, i think he wouldn't even start this thread to get blast...

 

[iceberg]

Most posts would recommend that affected buyers seek help from CASE. I guess for those affected, its the best course of action.

But as consumers, we should actively protect our own interests by being cautious, and not wait for state organs, or other civil action groups to come to our rescue.

Sad to say, for this incident, all CASE can do is to write in on behalf of affected consumers. If Boon is found to have engaged in unethical practices, they'll be warned. Its unlikely that they'll be black listed unless there's a history of them being unethical. As for refunds, CASE can't force them to refund you. Boon may offer refunds, but more its more likely that they'll give you only a portion of yr money back.

At the end of the day, Boon didn't cheat you. The can always claim that shipment was delayed last minute, which is pretty common. So they promised you you'll get it tomorrow, but a delayed shipment isn't their fault technically, so CASE can't really do anything. You can't prove that they knowingly lied to you. It willingly buyer, willing seller. You agreed to pay them even though they didn't have the goods up front, so you'll just have to wait it out.

Caveat emptor.

A delay in shipment does not mean that they are not at fault.. from what I study in school, there are cases where the defendant is found guilty for delayed in shipment, as obviously, there are other methods of transportation. If by shipping fails, use air, for instance.

I guess if you bring it to court, it's your word against Boon that they never tell you there was no exisiting stock as there is nothing in writing to show that, or at least it's for the court to decide who to believe.

I do sympathise with you. My advice, get some legal opinions from the experts.

 

[Ren_Hao]

A delay in shipment does not mean that they are not at fault.. from what I study in school, there are cases where the defendant is found guilty for delayed in shipment, as obviously, there are other methods of transportation. If by shipping fails, use air, for instance.

I guess if you bring it to court, it's your word against Boon that they never tell you there was no exisiting stock as there is nothing in writing to show that, or at least it's for the court to decide who to believe.

I do sympathise with you. My advice, get some legal opinions from the experts.

I am no legal professionalm but I guess in law, it all boils down to 2 concepts:
1) Consideration
2) Reasonable time
There was consideration on the ullyss's side where there was a commitment to pay via arrangement and authorization of a CC installment plan. But on Boon's side, we are not sure yet. Boon, been the representative of Canon at the IT may be really made and effort to get the 30D and financial arrangement may have been made to secure the 30D units for its customer, this is something that we do not know. Based on the story we heard, i guess there is a chance that it might be a void contract. It might be possible to go to small claim tribunal to void the contract and claim any cost/damages based on "void contract". You might have to check on the limit of claims at the small claim tribunal.

However, one thing that might be wrong from Boon's side is failure to delivery the goods within reasonable time. We would than have to acertain what is a "reasonable time" for the retailer to deliver the good, if the "reasonable time" for delivery of a camera delivery is immediately after loan approval, than Boon is most likely in the wrong. But like in this case, the customer seemingly agreed towards a postponed delivery, than i guess ullyss will have to really find evidence to support that the agreed postponement was only for 1 day. If this fact is established, prehaps Boon might be in "breach of contract".

Think it is extremely important that we do not accuse Boon of cheating. From some views, Boon might be unethical in their conduct of business, but there are certain "requirements" that have to be made before we can accuse Boon of cheating. Which from what i read here, there is insufficient facts for us, as laymans, to decide if Boon was cheating.

 

[Wai]

Think it is extremely important that we do not accuse Boon of cheating. From some views, Boon might be unethical in their conduct of business, but there are certain "requirements" that have to be made before we can accuse Boon of cheating. Which from what i read here, there is insufficient facts for us, as laymans, to decide if Boon was cheating.

Agree, never judge until we have hear both side of the stories, sometimes, neither side is at fault, it may be just miscommunication. It is good to let Canon know about this case, the retailer already take the $$ (full amount some more), so Canon probably can help to speed up the shipment to make the customer happy

 

[xl1]

just one word: passion........

 

[Lensman]

That would be a good choice to let Canon Marketing know that their reseller had failed the end users. Demand compensation or you will switch to the dark side .... (Nikon)

I had never heard of anyone making big purchases like the 30D or similar budget items from BOON.

Whats worst, there could be a price drop (street price) after the show. You are in a fix for paying up front and not getting the goods immediately.

May be can feedback to Canon Singapore too.

 

[Lensman]

Perhaps out of frustration and anger while writing this thread, his is thinking and cursing in Hokkien and had to write in english.

Perhaps he mean "Don't buy 30D at the IT show" and not boycott the 30D altogether.

We could see he's letting steam off, we all do that frm time to time. But fire the bombs and artillery at the correct target - the retailer, not the wrong target 'in a moment of sheer anger'. If we keep hitting wrong targets 'in a spur of a moment to let go steam', we would all be dead by now.

 

[angmoh]

If they can't keep their promise by giving your camera at agree-able time than you can
call your CC to raise dispute order form.

Your CC will handle. They will charge them for handling fee and cancel your transaction.

Feel sorry to hear this news but at least we can learn to be more extra
careful when want to buy new cam especially during IT show.

 

[togu]

Thread starter has shared his experience with us, and was given many advise, and some names were mentioned. We would like to remind members that Clubsnap is a public forum, and you have to be responsible of your own words.

Thread hereby closed.

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