Bad Experience IT SHOW - dont buy Canon 30D

[G-man]

Dare to sell is one thing, but they SHOULD give priority to financially commited customers, which in this case, translates to the threadstarter. Or at worst, they should've at least informed threadstarter that the next day's stocks are VERY limited and that they might have to do a 1st come 1st serve. Either way if I am told to come down the next day to collect what I have essentially paid for, and do not get it, I would expect a FULL refund, no questions asked.

All I can say to threadstarter is to take it all the way to Canon, CASE and your bank that issued the CC. Be prepared to wait but make your stand and DO NOT settle for anything less no matter what. That's the only way to teach such black sheep retailers that consumers are not here for them to bend over and screw at their will.

 

[smallaperture]

Always see the set first before paying the money. If not, you will have to wait for it for nothing! And there is interest loss after you have paid up the full sum!

Yeah, whenever I buy something like that, I always want to see, feel, touch and even smell the goods before buying or rather take out my credit card or nets card. Also, I would always want to fire off a few shots and take my time with it. You may say that I am a kiasu buyer - well, you know, I buy with my hard-earned money. My monaie not easy come, easy go la.

Even with a place like Carrefour, where they accept return of goods within x days and no questions asked, I still prefer to do some basic testing - spending time to go there again to return is not my cup of tea, spending parking fee and more importantly, my time. Even in these days of ISO9000 and 6 Sigma, you still could be the unlucky one to end up with some faulty set.

 

[yongkh]

Dare to sell is one thing, but they SHOULD give priority to financially commited customers, which in this case, translates to the threadstarter. Or at worst, they should've at least informed threadstarter that the next day's stocks are VERY limited and that they might have to do a 1st come 1st serve. Either way if I am told to come down the next day to collect what I have essentially paid for, and do not get it, I would expect a FULL refund, no questions asked.

All I can say to threadstarter is to take it all the way to Canon, CASE and your bank that issued the CC. Be prepared to wait but make your stand and DO NOT settle for anything less no matter what. That's the only way to teach such black sheep retailers that consumers are not here for them to bend over and screw at their will.

Actually the more I looked at it, I felt that Canon will need to share the blame together with Boon.

Why, coz if you look at thier advertisement in Strait Times and flyers, they promote 30D without mentioning "Limited Stock" or "20 sets available only". I believed 30D has already run out of stock, but today Strait Times still advertise a whole page, really misleading. :thumbsd:

 

[syke]

Your title not really apt. There's nothing wrong with the camera or canon. It is more like Boon (the distributor) that is at fault.

 

[syke]

Actually the more I looked at it, I felt that Canon will need to share the blame together with Boon.

Why, coz if you look at thier advertisement in Strait Times and flyers, they promote 30D without mentioning "Limited Stock" or "20 sets available only". I believed 30D has already run out of stock, but today Strait Times still advertise a whole page, really misleading. :thumbsd:

I feel they don't have to specifically advertise "limited stock only". We, Singaporeans are too quick to complain about everything. Sure, Boon has to take up most of the blame but not Canon.

 

[kuoann]

Is it a 'Canon booth' or a 'Boon booth'?
Is the booth's sign labelled 'Canon' or 'Boon'?
Is Boon representing themselves or did Canon make some deal with Boon to represent them?

http://www.itshow.com.sg

In a fair like this where there is a Canon booth, a Nikon booth, a Minolta booth etc, I would have thought the manufacturer is (at least partly) responsible for sales made during the fair in their name.

 

[longkangman]

Yes I agree, but thinking that the CC will automatically cancel the payment is not true. In the case of NON RECEIPT of goods like in this case, I know my bank will take action and quite fast too. But that term fast is relative since it takes approximately 3 weeks to get my money back.

Well for me is alot easy, I am not so sure about others bank.
They will hold payment and I do not need to pay a single cent for that translation, all done thru customer service and I will received a letter in a week, sign and return.

 

[longkangman]

I believe it is not canon fault as canon can't stop the shop from over sell.
Just like some airline over sell seats.

So pls canon is a good cam hope it does not bring you bad memory/mood when holding the cam and take shot.

Cheers

 

[Steplim]

I emphatized what you had gone through. Though, you can blame yourself or we can make lot of comments but whatever happened had happened, no point dwell on it. Wheras, you should recollect yourself and lodge a complaint to CASE.

http://www.case.org.sg/medi1.htm

http://www.case.org.sg/complaint.plx

I felt that these retailers are taking advantage of the high demands and trying to make more sales even they do not have the stock at all which is absurd and need to be pointed out to CASE about.

What I suggest that before you lodge a complaint to CASE, you should call the Boon's headquarter and make a formal complaint about this incident and insist that they paid up or else you will lodge complain to CASE.
What you can suggest to them is to paid up full to your credit card issuing bank and instruct the bank to use this Debits in your credit card to pay your installment to VISA/MASTER. By doing this, both parties can avoid paying penalty.

Lastly, in worst case, just go to cast and no harm to go thru the procedure of making a complain to CASE. So wish you all best in handling this case.:bigeyes:

 

[Wai]

since tml is the last day of the show, may be those who are going can go to their booth to check if the staff will tell u got stock or not straight away?

or they will use the same method and ask u the pay first then collect later?

 

[Snoweagle]

I went to the IT show today....was told that all stocks are out and will only be available around 20+ of this month....have to put down a $500 deposit also.

 

[duhduh83]

haha.... u shd have the title "Dont buy from Boon" instead.... lol

 

[munwei]

Hi all,

I'm shocked and appalled. I'd suggest that all aggrieved Clubsnappers unite and:
a) Write a letter to ST Forum

b) Send an email to Freddie Fun, who's listed on www.canon.com.sg as the Director of Service Recovery (and we do need major service recovery here). URL: http://www.canon.com.sg/index.cfm?fuseaction=contactus&prod_type=contactus

BTW, if you do get a refund, suggest you might want to go to the regular shops (i.e. Cathay, MS, etc) to buy the 30D. I was at Parisilk this afternoon, and they had a kit set and the chap quoted me $2150 for the body only.

Rgds,

MW

 

[solarii]

Most posts would recommend that affected buyers seek help from CASE. I guess for those affected, its the best course of action.

But as consumers, we should actively protect our own interests by being cautious, and not wait for state organs, or other civil action groups to come to our rescue.

Sad to say, for this incident, all CASE can do is to write in on behalf of affected consumers. If Boon is found to have engaged in unethical practices, they'll be warned. Its unlikely that they'll be black listed unless there's a history of them being unethical. As for refunds, CASE can't force them to refund you. Boon may offer refunds, but more its more likely that they'll give you only a portion of yr money back.

At the end of the day, Boon didn't cheat you. The can always claim that shipment was delayed last minute, which is pretty common. So they promised you you'll get it tomorrow, but a delayed shipment isn't their fault technically, so CASE can't really do anything. You can't prove that they knowingly lied to you. It willingly buyer, willing seller. You agreed to pay them even though they didn't have the goods up front, so you'll just have to wait it out.

Caveat emptor.

 

[G-man]

...
Why, coz if you look at thier advertisement in Strait Times and flyers, they promote 30D without mentioning "Limited Stock" or "20 sets available only". I believed 30D has already run out of stock, but today Strait Times still advertise a whole page, really misleading. :thumbsd:

I do not see why Canon has to share ANY blame in this since the fault lies with the retailer not keeping their end of the bargain.

As for the advertisement, media buy was done beforehand and even if you revised the advertisement, it's gotta be submitted by 4pm the day before so you cannot claim that they were falsely advertising.

If you're in the advertising industry, you will know how difficult it is to make a last minute change, especially when the ad space is all fully booked by maybe even a week before the show.

 

[ricohflex]

Why buy from Boon?
Are they renown as a good and professional photographic shop?
Do professionals buy from Boon?
I cannot imagine why you want to buy a $2,000+ camera from Boon. Well, you did.

From what you wrote, it looks like a case of "take me on if you dare".

But to be fair to Boon, it is you telling your side of the story.
If Boon tells their version, the "facts" may be different.

For example, if the sales staff had told you clearly upfront that there may be a waiting time if stocks run out after you place your order, then maybe you got no case.

If they assured you that they got stocks and can give you the camera right there at the IT show, then it is different.

We do not have enough knowledge of all the facts. And so far the version is only from one party.

Generally though, a big company knows that a consumer is small time and a lone individual. You cannot do much to them. They know it.

But if you are the suicidal type who goes through hell just to prove a point, then they got trouble. However, most people won't do it.

For example, what if you are crazy enough to make a big placard and parade in front of the Boon booth at the IT show to say " Do not buy from this booth!"

No doubt they will get security to shoo you out.
And they may sue you too.
That is why I say "suicidal"

But if you arrange to have the Press present to take photos and write an article on it, then it hurts them too. Both lose actually.

The Boon sales manager has sale target to make, so he does not care.

But if you are crazy enough to hurt Boon back this way, then it cost him something too. Boon's PR damage will be terribly high. The directors will know that once it goes out as a Press story read by millions, then it may mean no sales at ALL Boon shops for the next few months. The corporate thing to do then is called "damage control". Some one will be found to take the rap. It means the sales manager may have to go - immediately. However, the sales manager may then protect his ass by blaming the sales staff who attended to you. The Boon company will apologise and then say the matter is dealt with already.

But if you are like the rest of us (me too) who are basically cowards, then we just talk and no action.
Then Boon will continue doing this and also get away with it too.

This case has nothing to do with Canon.

Canon is a reputable company.

I hope next time, Canon allows Cathay to represent them at the IT show.

Well maybe you can request Canon not to allow Boon to represent them at future IT shows and explain in detail why. Be careful how you say it or Boon may sue you.

If you are angry enough, then write to the top guy, not the Singapore Canon sales manager..lah...

I mean the President of Canon in Japan.

You must understand how corporations work, think and react...or else your letter will just be thrown in wastebasket or filed away and ignored.

 

[hwchoy]

I wonder if any staff from Nikon is reading this? :think:

 

[yongkh]

I do not see why Canon has to share ANY blame in this since the fault lies with the retailer not keeping their end of the bargain.

As for the advertisement, media buy was done beforehand and even if you revised the advertisement, it's gotta be submitted by 4pm the day before so you cannot claim that they were falsely advertising.

If you're in the advertising industry, you will know how difficult it is to make a last minute change, especially when the ad space is all fully booked by maybe even a week before the show.

Yes I agree with you but by considering limited number of sets, at least the advertisement should "inform" the customers that only limited sets are available.

Could Canon not able to foresee the 1st 20 sets were not sell within the 1st day? I really doubt so. Even I also intend to get one but I control the urge on the 1st day. The 30D "WOW" factor is too high for me :lovegrin:

 

[syke]

Yes I agree with you but by considering limited number of sets, at least the advertisement should "inform" the customers that only limited sets are available.

Could Canon not able to foresee the 1st 20 sets were not sell within the 1st day? I really doubt so. Even I also intend to get one but I control the urge on the 1st day. The 30D "WOW" factor is too high for me :lovegrin:

I don't see why Canon should clearly advertise they have limited sets. To have that statement, to me is more like a slogan to hard sell.

I hope not to see ads in future where half of it is taken up by disclaimers.

 

[hpi3evo]

This Boon Electronic really stuckup with these kind of service.....CHEATING:thumbsd: Im sad to hear these...very dismoralise to 30D owner....try all mean to get back the refund ASAP.If not dun know what NEW story they coming up....:angry: