Shizuma
Senior Member
End of the day is .... Whoever sell more WIN.
patent lawyers win the most. even if their client lose, also get paid
End of the day is .... Whoever sell more WIN.
Shizuma said:patent lawyers win the most. even if their client lose, also get paid
kei1309 said:The one who wins is the better marketeer, who can convince people to buy a more expensive product, with similar features as other products. It all boils down to Marketing and Branding.
Yappy said:...The judge has not decided. Only the jury did.
The final say will be from the judge!
daredevil123 said:That is why... many people in the Silicon Valley is saying that Apple is the new Microsoft.
Except MS dominates 90% market share....
Apple dominates 90% profit margin....
daredevil123 said:Whatever.. they were not referring to market share or profit dominance... they are referring to Apple's attitude and how they as a company treat consumers and other competition.
aka.. increase efforts in striking down competitors and some unrelated businesses, while slowing down on innovation...
and btw... I don't think they are dominating 90% share of the profit anymore... that is why they are so afraid now... And with the big price increases from Foxconn as well as price pressures from the competition, the dominance is on its way down.
Nobody likes to see any one company dominating the market.
On customer service, I on the contrary felt Apple's service is way better what I have ever experienced anywhere by anyone ... Maybe except Olympus. At least this is what I felt when I go to Apple retail store in HK for warranty claims, etc.
And their product quality is also one of the best.
How they treat competitors? Well how would you treat your competitor? it's all business.
Could you share what are your good experiences (i.e. service and product quality) with Apple? I had numerous bad experiences and would like to think otherwise.
keiser said:Could you share what are your good experiences (i.e. service and product quality) with Apple? I had numerous bad experiences and would like to think otherwise.
The last one standing win.....so far Motorola and Ericsson has gone....guess who is next?
Good experience
1. Apple retail store provide
- free wifi
- free MacBook, iPad to use ... I can sit there and use the Mac whole day. Nobody wl bother me.
- one to one exchange of faulty product within warranty period. No questions asked.
- out of warranty product, you pay for repair fees as stated in the tariff, and they do one to one exchange giving you their refurbished product. No questions asked.
- if you have trouble with setting (I don't, but I observe others who came in for help), backup error, or any things you don't understand, just book a one to one session with their genius and they go through with you patiently.
2. On the phone assistance (when I was new to apple) - as long as during 3 month period or if you have apple care, they walk you through everything you need to know on the phone. Patiently. At your pace.
Good product quality
1 My 1st gen iPod touch bought in 2007, still using now after 3 iterations of OS update.
2. My iPhone 3G bought in 2008, battery can still last a whole day. After 4 iterations of OS update. Yes it's a little slow with the new OS but its expected. It's still working like normal, after 4 years. The same cant be said about Nokia phones or blackberry even only after 2 years.
3. Quality of their airport extreme is exemplary with 3x mimo antenna at lower price than cisco's similar E4200. This was also confirmed by anandtech. As plain user, I can already benefit from the faster speed of their wireless router, both on Mac, idevices and windows pc.
Good support
1. All hardware are being supported with at least 2 iterations of OS update (3 versions including the original that came with it). How many iterations did blackberry, android, winphone7, windows mobile, and webOS supported its customers?
I mentioned my good experience. Now let's listen to your bad experience.
keiser said:Hey thanks for sharing. Unfortunately all these positivity still cannot make me think otherwise able Apple. Perhaps my negativity has been overly deep rooted. Share my bad experiences? Perhaps later or another time because I currently feel a little "sian" or tired to whine it out here since it is a long list (the latest item being the MacBook Pro with retina display believe it or not). All I could say at this point is that I'm actively seeking alternatives for myself. Good luck!