BikerPh0t0z
New Member
Although it seems like there are lot's of bad experiences with John, mine was a pleasant and a fun one. I was with my photographic friend who looked on as i bought my D5000, my first ever camera purchase of my own. Bought my cam from them last year june.
Upon reaching the shop, i was greeted and asked nicely what i am looking for, how can they help. Quite a different experience as compared to major electrical shops. Upon requesting the product i wanted, they promptly show me the product and asked me to check the contents of the box. They have no clear idea whether im actually gonna buy the cam anot, altho clearly inside me i wanna purchase it from them after hearing good things about them, yet they still ask me to check the box's contents, something i have not experienced elsewhere.
While im checking the contents of the box and check out the cam as well, the guy named Terry serving me began to explain the basic specs and highlights about the D5000. After checking the contents, im happy with it and decided to go ahead with the purchase. All this happened within 30mins or so i guess, i don't remember it taking me ages to get it done with. Furthermore the shop is packed with customers as well. I also purchased a UV filter from them. Then this guy whom me and my friend presume is the boss, decided to give me some freebies upon my purchase. He said this "Terry, give him an extra battery and a SD card". Prior to my purchase, all i know is, SD card is included as freebie, not the extra battery. So that came as a nice surprise to me. He then said to me "I give you this as a token(or something, forgot what he said), but don't tell anyone". Well i let the cat out of the bag now, since its alr been a year
Here's the guy who gave that decision, the guy wearing the white long sleeve in the picture..
http://www.john316photo.com/John_3%3A16_Photo_Supplies/Our_Story.html
I have no idea if he is Samuel or not. All i know is he was confident of what he is doing and is serving me and other customers well. Talking to him is as if we knew each other for years. Yes they are forthright with their thoughts, i remember they said something or what, can't remember what they said. My friend and I then joke with them back and became a friendly conversation. I was never offended by them, infact i wanted to go back to the shop after purchasing my D5k. Now here come's something slightly religious, hope you guys don't mind. My experience with christians is that they are confident with what they feel about and tend to be straight forward. I appreciate this because i'm someone who is open to thoughts and appreciate forthrightness. As such i was prepared for that when i entered the shop and boy was i right. Hahaha. Sadly, not everyone can understand this and often, find this a rude behavior and often dubbed as 'proud'.
Having been working in the service industry for almost 1.5years, i feel that its true with regards to the quote "One man's meat is another man's poison". Quite a number of customers really enjoyed my service rendered to them that they placed very positive comments and even my name specially on the feedback card. Such to the extent i even had some people wanting to hire me in their own restaurants. However there are also customers who find me giving bad service, well because we are understaffed and i can't cope with so many customers and i'm feeling the strain. A simple mistake such as not even smiling, can get complained as well. Boy it is very tiring to smile for 8hrs straight on. Perhaps i have a fierce face when i dont smile wide open. :bsmilie:
All i wanna say is, John had given me great service and i really enjoyed their hospitality. It's a shame quite a number of people find their service poor. Afterall, they are also humans and since they are running a business, yes giving good service is always number one, but there are some times they had to try and make profits too. Sometimes it's not that they see angmoh they quickly run over to them and "neglect" you, but from my experience most locals do their homework before visiting the shop, whereas angmoh tend to have no clue what they wanna buy, that's when companies wanna "chop". Anywhere in sales, its happening. Its the reality. My poly friends once asked our lecturer "eh cher, you no integrity one leh". He then make a straight, harsh but realistic comment: "Integrity do not bring you rice on the table." So there it is, when it comes to service, it depends on how open you are and how well you want to be served, afterall what companies want, are profits; and for ourselves, all we want, is something we wanted to buy at the end of the day, not primarily, a great service.
Upon reaching the shop, i was greeted and asked nicely what i am looking for, how can they help. Quite a different experience as compared to major electrical shops. Upon requesting the product i wanted, they promptly show me the product and asked me to check the contents of the box. They have no clear idea whether im actually gonna buy the cam anot, altho clearly inside me i wanna purchase it from them after hearing good things about them, yet they still ask me to check the box's contents, something i have not experienced elsewhere.
While im checking the contents of the box and check out the cam as well, the guy named Terry serving me began to explain the basic specs and highlights about the D5000. After checking the contents, im happy with it and decided to go ahead with the purchase. All this happened within 30mins or so i guess, i don't remember it taking me ages to get it done with. Furthermore the shop is packed with customers as well. I also purchased a UV filter from them. Then this guy whom me and my friend presume is the boss, decided to give me some freebies upon my purchase. He said this "Terry, give him an extra battery and a SD card". Prior to my purchase, all i know is, SD card is included as freebie, not the extra battery. So that came as a nice surprise to me. He then said to me "I give you this as a token(or something, forgot what he said), but don't tell anyone". Well i let the cat out of the bag now, since its alr been a year
Here's the guy who gave that decision, the guy wearing the white long sleeve in the picture..
http://www.john316photo.com/John_3%3A16_Photo_Supplies/Our_Story.html
I have no idea if he is Samuel or not. All i know is he was confident of what he is doing and is serving me and other customers well. Talking to him is as if we knew each other for years. Yes they are forthright with their thoughts, i remember they said something or what, can't remember what they said. My friend and I then joke with them back and became a friendly conversation. I was never offended by them, infact i wanted to go back to the shop after purchasing my D5k. Now here come's something slightly religious, hope you guys don't mind. My experience with christians is that they are confident with what they feel about and tend to be straight forward. I appreciate this because i'm someone who is open to thoughts and appreciate forthrightness. As such i was prepared for that when i entered the shop and boy was i right. Hahaha. Sadly, not everyone can understand this and often, find this a rude behavior and often dubbed as 'proud'.
Having been working in the service industry for almost 1.5years, i feel that its true with regards to the quote "One man's meat is another man's poison". Quite a number of customers really enjoyed my service rendered to them that they placed very positive comments and even my name specially on the feedback card. Such to the extent i even had some people wanting to hire me in their own restaurants. However there are also customers who find me giving bad service, well because we are understaffed and i can't cope with so many customers and i'm feeling the strain. A simple mistake such as not even smiling, can get complained as well. Boy it is very tiring to smile for 8hrs straight on. Perhaps i have a fierce face when i dont smile wide open. :bsmilie:
All i wanna say is, John had given me great service and i really enjoyed their hospitality. It's a shame quite a number of people find their service poor. Afterall, they are also humans and since they are running a business, yes giving good service is always number one, but there are some times they had to try and make profits too. Sometimes it's not that they see angmoh they quickly run over to them and "neglect" you, but from my experience most locals do their homework before visiting the shop, whereas angmoh tend to have no clue what they wanna buy, that's when companies wanna "chop". Anywhere in sales, its happening. Its the reality. My poly friends once asked our lecturer "eh cher, you no integrity one leh". He then make a straight, harsh but realistic comment: "Integrity do not bring you rice on the table." So there it is, when it comes to service, it depends on how open you are and how well you want to be served, afterall what companies want, are profits; and for ourselves, all we want, is something we wanted to buy at the end of the day, not primarily, a great service.
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$20 or $30 over the price of a normal decent lens is not worth the agony of enduring any of the points my list.
Well, I guess all the sales people now know that we always check the big ticket item on the net properly but will ignore the smaller ticket item like filters. Just a small warning for potential J3:16 customers 
