Where can I complain?

[xtac]

no need ...act as Singapore's icon... can oredi...PCK ?


for e.g.

Hey, you ! ..yeah, you !...I m toking to you...yeah, you ! look at me when I am toking to you ;(


Ask your manager to come out .....

*Manager arrives*

You manager ? can make decision now, right ?

You want to know what is my problem ?...Bad handling I say.... u have caused enuff damage to me oredi ..sleepless nights too

I give you lens to clean.....you give me FREE extra service..your aftersales 'best' in Singapore.....Conduct FREE DROP test...'shock' my precious and damage my lens cap too

In my terms, once dropped, considered 'sold' or yours !!!! Nah ! here is your lens.............. :devil: you dun pray pray with me

You have anything to say to me other than sorry ? No ? my turn ..... I demand for a replacement.

why ?

NB....you still need another reason


This is a typical PCK's scenario :sticktong

That is really funny :bsmilie:

 

[TrailsofLife]

no need ...act as Singapore's icon... can oredi...PCK ?


for e.g.

Hey, you ! ..yeah, you !...I m toking to you...yeah, you ! look at me when I am toking to you ;(


Ask your manager to come out .....

*Manager arrives*

You manager ? can make decision now, right ?

You want to know what is my problem ?...Bad handling I say.... u have caused enuff damage to me oredi ..sleepless nights too

I give you lens to clean.....you give me FREE extra service..your aftersales 'best' in Singapore.....Conduct FREE DROP test...'shock' my precious and damage my lens cap too

In my terms, once dropped, considered 'sold' or yours !!!! Nah ! here is your lens.............. :devil: you dun pray pray with me

You have anything to say to me other than sorry ? No ? my turn ..... I demand for a replacement.

why ?

NB....you still need another reason


This is a typical PCK's scenario :sticktong

Bro, you do this for me? because if I do, half way, I'll burst into laughter!:bsmilie:

 

[20D]

no need ...act as Singapore's icon... can oredi...PCK ?


for e.g.

Hey, you ! ..yeah, you !...I m toking to you...yeah, you ! look at me when I am toking to you ;(


Ask your manager to come out .....

*Manager arrives*

You manager ? can make decision now, right ?

You want to know what is my problem ?...Bad handling I say.... u have caused enuff damage to me oredi ..sleepless nights too

I give you lens to clean.....you give me FREE extra service..your aftersales 'best' in Singapore.....Conduct FREE DROP test...'shock' my precious and damage my lens cap too

In my terms, once dropped, considered 'sold' or yours !!!! Nah ! here is your lens.............. :devil: you dun pray pray with me

You have anything to say to me other than sorry ? No ? my turn ..... I demand for a replacement.

why ?

NB....you still need another reason


This is a typical PCK's scenario :sticktong

Gosh!! I cracked myself up!!!:bsmilie:

 

[nightwolf75]

Bro, you do this for me? because if I do, half way, I'll burst into laughter!:bsmilie:

eh, max, jokes aside. think u really need to go bang tables tomorrow already. this is crazy, man... never heard of service centres dropping lenses and still dare to send back to customers... really got bola... :what:

 

[TrailsofLife]

eh, max, jokes aside. think u really need to go bang tables tomorrow already. this is crazy, man... never heard of service centres dropping lenses and still dare to send back to customers... really got bola... :what:

I looked straight into the courier's eye...I think he dropped it, not the service centre...he dun dare to look at me straight...keep asking me to sign the paper so he can go...I just took my time to check the lens. I dun have the lens now, its back in the service centre...because I rejected it. But they say they will send it back to me tomorrow.

Actually, i quite sad because this lens was the only L that I didn't bear to sell away beginning of this year when I have some financial difficulty...I used it for outdoor portraits, to zoo, to JBP, shoot birds... sigh...really loved its sharpness, contrast...everything....Evern when I found out its got a bit of back focus, I didn't send it in. But no choice, kana fogged, have to send it in...

 

[Terence]

I've found that the best way to deal with situations like this is to be firm but not rude. Uttering a rude word or gesture means you've already lost half the battle as it brings you down a level.

I had a similar situation with Canon regarding the servicing of some gear and I asked to see the service manager to voice my concerns. At first, he wouldn't agree to my request so I kept repeating myself until it wore him out. It'd help if you try to escalate it... try asking if you can talk to his boss if he won't relent.

If indeed the lens has been dropped, you certainly shouldn't have to accept it. A replacement would be in order. I can't believe they tried to return it with a cracked cap, it's so obvious.

Good luck, let us know the outcome.

 

[spartacus.ret]

maybe he really was in a hurry?

but was the lens in like bubble-wrap and all? cos i think if it was bubble wraped then depending on height of drop, i dont think the lens cap will become goh-yak like that la..

 

[judeseah]

bro,
is it the 85 1.8???
very concern about the outcome of this affair.

feel for u,
though i don't know how to help.

when my 20D's strap lug rusted within 100days,
canon too gave me a reason that's totally
out of this world.

that's 1 reason why i buy from overseas now,
it doesn't really make a difference.

jude

 

[TrailsofLife]

I've found that the best way to deal with situations like this is to be firm but not rude. Uttering a rude word or gesture means you've already lost half the battle as it brings you down a level.

I had a similar situation with Canon regarding the servicing of some gear and I asked to see the service manager to voice my concerns. At first, he wouldn't agree to my request so I kept repeating myself until it wore him out. It'd help if you try to escalate it... try asking if you can talk to his boss if he won't relent.

If indeed the lens has been dropped, you certainly shouldn't have to accept it. A replacement would be in order. I can't believe they tried to return it with a cracked cap, it's so obvious.

Good luck, let us know the outcome.

Its not only cracked, it cracked and I think the force of the drop, forced the cap into the front of the lens...

 

[TrailsofLife]

bro,
is it the 85 1.8???
very concern about the outcome of this affair.

feel for u,
though i don't know how to help.

when my 20D's strap lug rusted within 100days,
canon too gave me a reason that's totally
out of this world.

that's 1 reason why i buy from overseas now,
it doesn't really make a difference.

jude

No lah, not your lens...but your lens have serious back focus problem after 10m-infinity.....
My few wedding shots were blurred... focus when to the back....hehe...but I'm still keeping it...just used it within its range...the contrast and bokeh...:thumbsup: :thumbsup: :thumbsup:

 

[judeseah]

send it back for calibration,....
no, better not,
wait another broken lens(cap).
but if they replace u with a new item,
then u send it back.

jude
ps-just finished reading the whole thing,
L lens :O !!!

 

[TrailsofLife]

send it back for calibration,....
no, better not,
wait another broken lens(cap).
but if they replace u with a new item,
then u send it back.

jude
ps-just finished reading the whole thing,
L lens :O !!!

Yah, L some more....2k+:bheart:

 

[user111]

85/1.8 is not L

 

[TrailsofLife]

85/1.8 is not L

Not this lens

 

[NorthernLights]

Oops...sounds like the 24-70 f2.8L. It's the only 2K plus lens and can shoot portraits.

Does not sound Canon at all. They are extremely professional and efficient. They WILL NOT send back a lens that they broke. I am most certain it was the courier and he was afraid he would have to pay for the lens.

I think you should talk to their manager and insist (nicely but firmly) that they should change the entire front lens group and if externals are scratched, replace them.

 

[TrailsofLife]

Oops...sounds like the 24-70 f2.8L. It's the only 2K plus lens and can shoot portraits.

Does not sound Canon at all. They are extremely professional and efficient. They WILL NOT send back a lens that they broke. I am most certain it was the courier and he was afraid he would have to pay for the lens.

I think you should talk to their manager and insist (nicely but firmly) that they should change the entire front lens group and if externals are scratched, replace them.

See how tomorrow when I call them...

 

[AhV]

See how tomorrow when I call them...

brother ....I still 'shoot' email or letter ???? or I wait ??? If I 'shoot', sure jiat lat jiat lat :devil:

 

[TrailsofLife]

brother ....I still 'shoot' email or letter ???? or I wait ??? If I 'shoot', sure jiat lat jiat lat :devil:

You shoot lah, I call or you want to call?...I decided to call them to stop them from sending it back to me first.

I hope can ask for replacement lah...dropped lens...I have doubts...

 

[judeseah]

wow!!!
what can i do without such insight.
guess u r just like me,
respond first w/o reading everything.

:sticktong

85/1.8 is not L

 

[TrailsofLife]

wow!!!
what can i do without such insight.
guess u r just like me,
respond first w/o reading everything.

:sticktong

Yo bro, no fights, no fights....You know I hate it....:nono: