Water Goods in HK

[Thoth]

slaps the service desk table then slap the manager in-charge.
@Mod, I'm just kidding. wink* wink*

Violent bro.

 

[theITguy]

This might seem very wrong to be posted on a forum, but for the sake of end users, we should NOT tolerate the manufacturers holding us by our danglies and dictating where we should buy their products. Really... I think Olympus, Fujifilm gotten that right in their head and while Panasonic claims that they are going to charge 1.5x or whatever, my experience is how hard my hand slapped the table at the service center in front of the manager in charge.

At the end of the day, we spent our hard earned money to buy a product that is from them, and for that reason, I don't want to concern myself over their sales channels issues, internal commission issues, etc. That is THEIR problem, not mine. Who are they are tell us where we should buy their products? If they have a dealer who is customer-benefit oriented and wants more people to buy Panasonic lenses, and sells them lower than MSRP, Panasonic should figure out how to deal with "rogue dealers" rather than punish customers who could have "bought on impulse" while on holiday (for example)... so, what kind of rubbish is this?

I sent in a 12-35mm bought from a different region and the service center manager eventually serviced it for me for no extra, except for a reasonable workman-charge and parts (which I checked with country of that lens' origin and it checked out right).

If we don't stand up against such bullying, we are setting the trend for other manufacturers to follow.

Bro, I heard that Lenovo Singapore is already refusing servicing for Thinkpads bought via Comgateway style. Meaning if you are not physically at the store when u buy it, they will not service for you.

 

[As7eroidS]

Bro, I heard that Lenovo Singapore is already refusing servicing for Thinkpads bought via Comgateway style. Meaning if you are not physically at the store when u buy it, they will not service for you.

Simple. Boycott. Thats what i always do!

 

[microcosm]

Bro, I heard that Lenovo Singapore is already refusing servicing for Thinkpads bought via Comgateway style. Meaning if you are not physically at the store when u buy it, they will not service for you.

No wonder Apple's sales has been through the roof in the last two years... they have idiots like Lenovo to thank...

 

[microcosm]

I cant agree more but how to stand up against them when we alredy bought their product? can share how u managed to push them to agree to service for u?

That would be crossing the line. I have to stand down as a moderator first... LOL!

 

[microcosm]

I cant agree more but how to stand up against them when we alredy bought their product? can share how u managed to push them to agree to service for u?

Be unreasonably reasonable. Be creative.

 

[microcosm]

Hi,

I am going on a spending spree in HK come next week for lenses. I am wondering other than having no warranty for water goods in HK, what are the differences compared to local warranty copies? I am talking about both Olympus and Panasonic lenses.

My concerns are basically whether Olympus and Panasonic will service them (with charges) and whether they are rejects from the factory.

Olympus : Global warranty coverage. Tried and tested across Asia. No drama.
Panasonic : Some needs coercing, some needs aggression, some just needs to be woken up on the management level.

Unless "O" does not have what you need, then go for "P". Unfortunately "P" has been making good products, so they need to be educated with enough hate mail from the community of users. Until they understand that they are getting a lot of bad press... they will likely give up. They are using their Broadcast Division business model and applying it to a consumer based imaging product... that is stupid.

 

[Agrivar]

Olympus : Global warranty coverage. Tried and tested across Asia. No drama.
Panasonic : Some needs coercing, some needs aggression, some just needs to be woken up on the management level.

Unless "O" does not have what you need, then go for "P". Unfortunately "P" has been making good products, so they need to be educated with enough hate mail from the community of users. Until they understand that they are getting a lot of bad press... they will likely give up. They are using their Broadcast Division business model and applying it to a consumer based imaging product... that is stupid.

i used to service Panny as a customer. All i can say is that they have a very strong corporate culture to conform. So to get "exceptions" you either have to raise voice, bang table or escalate to some folks higher in the food chain. You can eventually get service, but have to really work at it..

 

[microcosm]

i used to service Panny as a customer. All i can say is that they have a very strong corporate culture to conform. So to get "exceptions" you either have to raise voice, bang table or escalate to some folks higher in the food chain. You can eventually get service, but have to really work at it..

That, is so very true. The pain of a large corporation... it will take a while for them to make the adjustments... they pretty much copied and paste what SOP they have established earlier for their higher end broadcast market...