MS COLOR SAVES THE DAY....
Some of you might already have read that I went through a bit of bumps (read
herebefore I managed to get my Canon 40D from MS color on Saturday 14 June 2008.
I bought the camera in anticipation for the arrival of my baby girl this saturday 21 June 2008. That gave me a bit of time to get familar with the camera. Then, last night, 18 June 2008, the 40D died on me. As in, I was taking some pictures... and it shut down. Battery recharged, and still didn't turn on.
The following day, I called Canon to ask what recourse I had, given that the camera (a DSLR, not a PNS) worked for all of 3 nights before it died. They said, well, they can try to put in a request for a faster repair turnaround. I am like, well... errr.. how about you try to replace the set for me? I mean... No reason I should live with a lemon that broke down and had to be repaired within 3 days right?
Well, he was very helpful, but my disappointment was that there wasn't a replacement set for me.
I wanted to give up and just send down the camera to harbourfront and pray that they repair it in time, but I decided to give MS color a call. I spoke to Ken and then spoke to Florence. While I explained to Florence why I needed the camera urgently to see if they can help, she made a gesture which I didn't expect from a retailer. I mean, it's something I expect from the distributor (Canon) and not the retailer. She offered to unpack on of her sets and exchange the body with my dead set.
Of course, she did some routine checking as well as asking if there was more time I could spare for her to try to get Canon to help. But when I told her that I was kinda in a fix as to the timings, she made that offer, which I wasn't expecting.
I must say this, guys, with this level of support and their sincerest aim to satisfy their customers, I give them a million thumbs up :thumbsup::thumbsup::thumbsup: There is no reason for me to go to another retailer to get my stuff in the future anymore. Even if there might be other places selling the stuff cheaper. If MS color keeps up this level of support and service, they've got me as a customer for life.:lovegrin: