Hi, last week I lamented about the free gift I missed from Oly SGP but I didn't mention how good is their service yet because I want to wait until today to complete my testimony. During my visit last week, I complain about hot pixel appear from 1/2s onward. The tech support head (I think, since he has an assistance) Mr Goh ask me to bring the DC back so that he can load a new software that Oly Japan just release since they have feedback the hot pixel problems to Oly Japan. But, he can't guarantee it work.
So today lunch time dropped by Oly Office to ask for Mr Goh. After I remind him about my hot pixel problem, he gladly do it for me. I also check with him a few qns about C2040. [Volk, if you are here] Mr Goh show me that you can turn the "Reset" (under "Mode Setting"-->"Setup") option from "on" to "off" so that the DC will store you last setting. Don't use the "custom" option as it stop you using the Panorama shot.
While waiting, chat with the Receptionist Helen and guess what? I think she (or someone from Oly) read our Forum. She seems to have some ideas what we talk about here (not sure HWZ or Clubsnap). She also told me that C3040 is out of production and those who are looking for it, keep your finger cross that you won't miss the last shipment.
It take less than half an hour and Mr Goh return with my DC and ask me to do the dead pixel test on the spot to confirm no more hot pixel. And it turn out to be "IT WORK", hooray! I tested on 2s. So, those who have the hot pixel problem can try this new version of firmware/software. (Jayan, you have loaded with this new firmware also right?)
Well, I would like to say "Keep it up Oly, your service is Great". Through out the two visits, I am able to explain my problem and they lend me a listening ears. They get the right people to solve my problem. I don't need to raise my voice or bang table to get attention. The service is really great. And last but not least, thanks Helen, for all the help.
So today lunch time dropped by Oly Office to ask for Mr Goh. After I remind him about my hot pixel problem, he gladly do it for me. I also check with him a few qns about C2040. [Volk, if you are here] Mr Goh show me that you can turn the "Reset" (under "Mode Setting"-->"Setup") option from "on" to "off" so that the DC will store you last setting. Don't use the "custom" option as it stop you using the Panorama shot.
While waiting, chat with the Receptionist Helen and guess what? I think she (or someone from Oly) read our Forum. She seems to have some ideas what we talk about here (not sure HWZ or Clubsnap). She also told me that C3040 is out of production and those who are looking for it, keep your finger cross that you won't miss the last shipment.
It take less than half an hour and Mr Goh return with my DC and ask me to do the dead pixel test on the spot to confirm no more hot pixel. And it turn out to be "IT WORK", hooray! I tested on 2s. So, those who have the hot pixel problem can try this new version of firmware/software. (Jayan, you have loaded with this new firmware also right?)
Well, I would like to say "Keep it up Oly, your service is Great". Through out the two visits, I am able to explain my problem and they lend me a listening ears. They get the right people to solve my problem. I don't need to raise my voice or bang table to get attention. The service is really great. And last but not least, thanks Helen, for all the help.
