Well, it is not the first and will not be the last as we've a very pro-business environment here in Singapore.
http://secentral.net/forum/index.php?topic=14393.0
I've sent my Nokia N73 for repair a few months ago and it took nearly two weeks to repair it as Nokia Care Centre(NCC) has to order the spare parts from overseas and there is no ready spare parts instock.
I went to two NCC to have my N73 fixed, Causeway Point and Suntec City. At both NCC while waiting for my number to be called, I witnessed long queue, customers kpkb and all the dramas.
The NCC and the Nokia Care Line is outsourced and the Nokia Care Line is the most useless entity formed by Nokia, if you ask about your handphone repair status, they'll just key in the tracking number to get your handphone status.
You can check the status of the repair by keying in your tracking number yourself.
http://repairstatus.nokia.com.sg/
You cannot call direct to the NCC, Suntec City, Wheelock Place, Causeway Point and Marine parade as the phone numbers are not provided. Even when the NCC staff calls you to inform that your handphone is ready for collection, the call number is not displayed.