Nikon Thai plant QC problem


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kitkat said:
5% is too high for consumer electronics manufacturing product. Usually it is 0.1% and below (etc for scanner / digi cam and printer).../QUOTE]
they never use 6 sigma?!?!?!! :bsmilie:

i'm sure someone's @$s (or ppls...) in nikon is in the hot seat right now!! but regardless of what the issue is (QC or other factors of production), as a consumer, it is rather annoying when you "sway-sway" get a lemon. the reputation of nikon has been tarnished a little, just as fuji and canon's have when ever their are batch poblems.

having said that, consumer confidence can be reestablished. not forgetting that having these defects is not in their interest as it harms their brand as well as their immediate bottomline (warranty repairs cost them $$$)!!
 

yanyewkay said:
0.1% is a more realistic number and sort of market practice. I've heard some companies target less than 0.05% defects for consumer items.

Every single 0.01% defect counts in this tough competitive world.
True but let's put it this way. D70 has been out for over 1 year, about 14-15 months since it started manufacturing. The number produced is about 100k per month (from Nikon's statement).

That means that there are 1.3-1.4 million D70s in the world. At the QC rate critical failure rate of 0.1%, this means 1400 cameras will have defects. This is before handling during shipping & distribution, which can double or triple that number (bump, bump).
 

Cactus jACK said:
kitkat said:
5% is too high for consumer electronics manufacturing product. Usually it is 0.1% and below (etc for scanner / digi cam and printer).../QUOTE]
they never use 6 sigma?!?!?!! :bsmilie:

i'm sure someone's @$s (or ppls...) in nikon is in the hot seat right now!! but regardless of what the issue is (QC or other factors of production), as a consumer, it is rather annoying when you "sway-sway" get a lemon. the reputation of nikon has been tarnished a little, just as fuji and canon's have when ever their are batch poblems.
True, that is why i had always tested my expensive stuff before I pay. I test my mobile phone, I test my PDA, I test the lens and all that... Most shops cannot try and test out ALL the items (especially high turnover ones) before they are sold. The worse situation is during the fair when you are so excited about getting your stuff and there is no time to test it out.
 

espn said:
For a month of sales, D70s can hit ~1.5K max. The number of complainees and complaints don't really hit more than 40/1.5K = 2.6%. That's based on what I see alone in CS.

~1.5 for 12 months ~= 18000 sets of D70s sold.

40 sets with complaints = 0.2%

you can't just change the denominator to get the % lah!

based on the Clubsnap poll earlier, it's 15 out of 60 with problems which is 25%.
 

ParkertR said:
yep... always test... dont be like some i've seen who test one then ask for a 'new box set' - just so they get something that 'hasn't been used' (even by them). its worth testing and taking a few shots. saves u frm any possible problems later :)

Yeah, some people what to make sure that what they buy is "Virgin". :bigeyes: :bsmilie: It's important to test the basic functions of it, like spending say 10-15 minutes for the testing for something that cost more than 1k. Save you the hassle of bringing it back if you're the unlucky chap. But, very often, it is the user's ignorance!
 

Paul_Yeo said:
think it is understandable of his frustration.

if i am a new owner of a camera and i found it faulty , i will also be :angry:

exactly, the main reason for purchasing a "BRAND NEW" product is for peace of mind. obcourse, proper testing/examination of the product goes a long way to minimize similar frustrations ;)
 

mpenza said:
you can't just change the denominator to get the % lah!

based on the Clubsnap poll earlier, it's 15 out of 60 with problems which is 25%.

thats true, I also set the recent D70 poll for a short period only so some owners of faulty D70 was not able to count in their vote... :embrass:
 

My friend took the set back to Lords today and got it changed for a new set, but apparently apart from my friend and his collegue, there was another guy with the same problem who also took his set back...

:thumbsup: for Lord's service
:thumbsd: for Nikon
 

No, I'm not sure you read my post. The 70-200 failure was terminal, and common. The 1D failure was terminal, and common initially, straight out of the box. The D1x failure was terminal, and common. The...

I bought a cpu psu the other day, that died after 2 minutes. I agree it's a completely distressing situation but I do not see any indication that Nikon are more susceptible to sod's law than the next person. Certainly I've ruled out any linkage between production in Thailand and production in Japan to the quality of the goods, which was the gist of your initial argument, which has now morphed into Nikon in general (Thailand and Japan) are rubbish.

Believe you me, I've honestly seen enough from both companies (including Canon) to tell you they both have their tear your hair out moments, as well as their thank goodness I bought ______ moments.
 

It seems this kind of complaint not at odd, I found similar complaints in other forums in other countries as well

It happens to be I'm a lucky D70 user`~~ :D
 

mpenza said:
you can't just change the denominator to get the % lah!

based on the Clubsnap poll earlier, it's 15 out of 60 with problems which is 25%.

The poll is just an estimate (not statiscally correct), it can be 100% inaccurate due to pranksters and the small no of data base. Let's not forget there are over 140 current and ex D70 users in the F-mount list.

No offense, everywhere u go there are bound to be extremely vocal and unhappy customer. Acutally, in every business, they would prefer not to have them as their customer and advise them put their money elsewhere. ;)
 

Remember the story about a women throwing star fish back into the sea?

The QC or the lack of it matters to the poor soul who go the lemon and hence the frustration.

At least, if the dealers here have a more friendly return policy and if there is better consumer rights/protection, much of the fears about purchasing ´big ticket´ items will be alleviated.
 

Pinoy_SAP said:
thats true, I also set the recent D70 poll for a short period only so some owners of faulty D70 was not able to count in their vote... :embrass:
similarly, some owners of sets which work fine didn't cast their vote.

often, users with problems are more vocal than happy ones.

get a job in customer service and you'll see. how many people will call up and thank you? yes, a few will. but it's those with problems who have the loudest voices and give you hell.

one chap like that will make more noise than 100 happy ones.
 

yeah... i'll bet that there are plenty of happy people (like me!) :D heehee
 

I'm happy with my D70, 10 months old and counting...Still excellent!
 

My D70 is also working fine. 3 months old. Seems Lords' is a trustable shop.
 

ParkertR said:
well... for the record i know quite a few guys have yet to encounter any problems with their D70 sets; including myself. with electronics, there are bound to have problems... have you heard of a problem free electronic product? i doubt so. this isn't to flame anyone, but just to highlight a fact well overlooked - that with a consumer product that's so hot on the market, even with a low percentage of problems with the equipment, people perceive it as 'a lot' because there are more people who encounter the problem.

ie. if it's 5%... 1 of 20 sets worldwide, its just 1... no one will make a deal of it. if say 20,000 sets were sold... what would that 1 become now? 1000. that's A LOT of users, but lets look at the percentage, still a low 5% :)

i hope the problems dont hit other D70 users, but if they do, I'm sure Nikon will be there to fix the problems :)

i for one.... dun have any probs with my D70... used many types of "cheapo" lens like 70-300, 70-200 and now using 200-400...

although i dun use my cam as often (like shooting 2000 pix a mth) but i have easily racked up abt 1000 in 2 mths???? set left 3 mths warranty and yet still strong :) I dun think this is a QC issue....

Let's put it this way... even flim cameras have their misgivings. Any1 heard a 286 Pc still functioning well + with all its peripherals? no... there u have it! =p
 

fogandflower said:
My D70 is also working fine. 3 months old. Seems Lords' is a trustable shop.

any problem is not because of the reseller lah. i doubt any resller will purposely ask for "bad" goods from the manufactuers.
 

mine quite some months after warranty liao and over 16,000 photos....think mine is in the scary period! wondering if it is going to hospitalise anytime :sweat:
 

gymrat :nono: :nono: :nono:



now your cam :flush: liao lah :sticktong
 

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