nikon service center is it too ex?

[zoossh]

um, maybe it is better if nikon to close singapore office down and move to china? this would be much cheaper for you the customers?

i dun get any sense from the above statement.

how does closing the nikon service centre in Singapore and adding another additional nikon service centre in china, got to do with nikon service centre's overcharging of services? does it make it cheaper for singaporeans to make overseas calls and send his equipment to and fro china?

 

[ryuggen]

Well, the tone is quite inbuilt in that statement.

Interpretation might be: China offer lower labour costs, cheaper spare parts and might lower customer service cost.

 

[zoossh]

Well, the tone is quite inbuilt in that statement.

Interpretation might be: China offer lower labour costs, cheaper spare parts and might lower customer service cost.

i think the statement reads that the service office is to close in Singapore and shift to China, rather than shifting parts & assembly plants from Japan to China.

anyway, all this got nothing to do with charging for customer service, unless we r talking about getting cheaper skilled labor to serve in local office, thereby reducing charges without reducing profits for repairing charges.

 

[wazzup]

Dump Nikon, stick with your Canon.

 

[vince123123]

Dumb.

 

[scenar]

actually, I have recently serviced my 18-70 kit lens @ NSC and have had a good experience.

(1) kit lens was out of warranty for ~1-2mths, but had problems focusing at or near infinity
(2) Upon sending it in, they said that since warranty was just over and I didnt previously send it in, they would service it for free
(3) Upon collection, I was told the lens barrel was replaced. Tested the lens and it worked fine!
(4) touch of thoughtfulness : It was raining that day, and the counter staff asked if I wanted the plastic bag that the lens was orig wrapped in, I nodded, n the staff wrapped the lens n tied the bag up too. She could simply have shoved it to me.

well, I guess it depends on the staff handling the matter sometimes...

 

[lsisaxon]

Hi all,

Do any of you find the Nikon servicing prices to be overly expensive? Not so long ago, I got a second hand D70 which kind of shoots photos ok when I got it, but I always thought the picture was a little bit not right. I recently compared side by side with another camera (my friend's D200, with the same lens), and the picture quality is visibly much worse than can account for by the pixel difference. I sent it for servicing at Nikon, and they want to charge me $500 to change the CCD + tuning of lens (50/1.8). I paid $750 for the system, I find it hard to accept they charge $500 to get it working optimally. They said change the CCD is $265, fix the lens is $95 and servicing fee is $140. I have tried to get them to lower the price, but they aren't budging. The 50/1.8 costs around $100 to $150, on the second hand market, don't people think $95 is a little bit too much? The CCD I can accept will be expensive, but then the servicing fee I also find it to be high. I am new to Nikon. Is this normal for Nikon servicing prices?

In my view, my choices now are to bite the bullet and pay them, or to give up on Nikon completely (I am just trying out Nikon to see how it is, so I can do that). Any advice, or suggestions?

By contrast, I sent my Canon lens for servicing several weeks ago (general servicing, and replacement of the little red dot which aligns the lens for mounting, it had fallen out when I dropped the lens), they replaced that little red dot and said my lens was fine. They didn't charge me anything. CCD cleaning in the past, they charged me $20. I feel kind of cheated to pay those prices that Nikon is asking.

You probably go ripped off when you bought the system at $750. It probably wasn't working well or was about to die when you bought it. What probably made it worse is that you bought 2 faulty items at one go. The prices for changing the CCD and fixing the lens is justified. Canon would have charged simiilar prices also.

I have been using Nikon system because the probability that you need to send in for repairs is much much lower than other makes.

 

[toasty]

actually, I have recently serviced my 18-70 kit lens @ NSC and have had a good experience.

(1) kit lens was out of warranty for ~1-2mths, but had problems focusing at or near infinity
(2) Upon sending it in, they said that since warranty was just over and I didnt previously send it in, they would service it for free
(3) Upon collection, I was told the lens barrel was replaced. Tested the lens and it worked fine!
(4) touch of thoughtfulness : It was raining that day, and the counter staff asked if I wanted the plastic bag that the lens was orig wrapped in, I nodded, n the staff wrapped the lens n tied the bag up too. She could simply have shoved it to me.

well, I guess it depends on the staff handling the matter sometimes...

Thanks for sharing. It's good to hear about good examples too.

 

[Astin]

Actually I also had many good experience with Nikon service centre, sometimes they just did it for free, cant explain why. But sometimes I overheard some customers yelling and shouting at the counter, the commotion was really hot!

 

[Lmodel]

She could simply have shoved it to me.

well, I guess it depends on the staff handling the matter sometimes...

Maybe the lady find you humsome? :bsmilie: :bsmilie: :bsmilie:

 

[toasty]

You probably go ripped off when you bought the system at $750. It probably wasn't working well or was about to die when you bought it. What probably made it worse is that you bought 2 faulty items at one go. The prices for changing the CCD and fixing the lens is justified. Canon would have charged simiilar prices also.

I have been using Nikon system because the probability that you need to send in for repairs is much much lower than other makes.

Yeah, I know now that the system was not functioning up to par when I got it, and I missed both faulty items when I checked at the time of purchase. I'm not happy about that, but I've come to accept it as part and parcel of dealing on the second hand market.

You think that $95 to fix a lens that costs around $100-$150 second hand is justified? Others here seem to say that Canon charges significantly less for servicing the equivalent lens, and in my experience, Canon hasn't charged me prices that are anywhere comparable to the price I could buy their equipment on the second hand market. Do you have any experience to share showing that Canon charges about the same?

 

[lsisaxon]

Yeah, I know now that the system was not functioning up to par when I got it, and I missed both faulty items when I checked at the time of purchase. I'm not happy about that, but I've come to accept it as part and parcel of dealing on the second hand market.

You think that $95 to fix a lens that costs around $100-$150 second hand is justified? Others here seem to say that Canon charges significantly less for servicing the equivalent lens, and in my experience, Canon hasn't charged me prices that are anywhere comparable to the price I could buy their equipment on the second hand market. Do you have any experience to share showing that Canon charges about the same?

I agree with you, it's definitely not justified. But that's the cost of repair. There was once I was quoted close to $300 for change of the CCD and optical assembly of a Canon PnS. Top up a little bit more and you could get a new higher resolution one. Justified?

As far as servicing is concerned, the techs are paid because of their skills not the product. Just put yourself in their shoes, would you feel justified if you were just given 50/1.8 to repair and you get a miserable pay while your colleagues are getting 17-55/2.8 and getting paid 15x your salary? 15x because the lens cost about 15x more than the 50/1.8. From your rationale, the repair cost should be 15x less too, right?

In this kind of situation, the counter people should actually be trained to handle this. Hats off to Canon because they are good at that. They will tell you the estimate repair cost, then they will tell you a new replacement model will cost you only a little bit more and probably give you a voucher for you to make a purchase to 'compensate' your loss. They make one repair less, make one more sale and what's more important, a customer walks away satisfied.

But like I mentioned in an earlier posting, I bought into the Nikon system because I dread going to the service centre. I only went twice to NSC in my nearly 20 years of using the Nikon system. Both occasions just to buy some accessories which aren't available elsewhere. For other systems, I would probably be in and out of the service centres many times just for repairs. I think it's not worth it.

 

[Hobbesyeo]

You think that $95 to fix a lens that costs around $100-$150 second hand is justified?

I don't understand why you are relating the repair cost to the second-hand market price. Second hand prices can vary quite a lot.

For a fair comparison, I would think it more reasonable to compare the repair cost to the cost of obtaining a new replacement.

:think:

 

[LOTUSfairy]

Something to light up your day..

The Service Hot Line 6559 6363.
Look for the Service Manager.
He is really nice guy and he will help.. (effort appreciated).

He is pretty new in his position and he is trying to improve the customer service / his staff.
He helped me with my cam and lens after my India trip, when I found a dark dot in my lens (i panic then). Now cam and lens nice nice liao :heart: :thumbsup:

 

[Hobbes234]

Hi guys,

I think the TS is upset with the servicing price and not about the quality of service. While I agree that the service at NSC is not poor, I don't think the quality of service at other service centers is so poor that it warrants NSC to charge so much more than its competitors.

As to the point of having to pay techs for the lenses they service, I do agree that repairing of lenses require a fair bit of skill and experience, but again I would like to know why are Nikon’s competitors able to charge a lower price? I’m sure they have as many lenses in their lineup, if not more? :think: :nono:

 

[Wisdomworld]

You may want to write their GM or MD to complain. PM me if you need their info and direct contact.

 

[rodel]

Long time ago, I had a Samsung camera.
It was dropped, and got spoiled.
Send it to service center, and the service guy quoted me $200 for all repairs.
Brand new one is around $350. The service guy advised me it is better to get a new one.
It might be a little expensive. But i will get a totally brand new camera.

 

[chngpe01]

This thread can go on and on with members speaking for and against the subject put forth by the thread starter. This thread will be closed as it has served its purposed