The TS , as a young boy, should learn to talk properly. I think he has been watching too much TV.
- call customercare, first thing want to speak to the manager in charge. What the f does he think he is? Did he even talk to the customercare agent to attempt to resolve the issue? Prima donna.
- most issues with telco can be resolved amicably. Why is there a need to bang table and threaten to terminate at the slightest conflict. It sounds like a girl who would 一哭,二闹,三上吊。The TS must either be spoilt or weak.
- in Singapore, there is competition between telco, so telcos are already providing a very good service. Imagine one where the telco monopolize the market. You won't even have a premium when signing up for anything. And the customer service 采你都傻。So it is really a frog living in well.
- TS needs to know that nothing is free. The free notebook is actually factored into the cost of your 2 year contract. I believe that it is stipulated in the contract that any premature termination within the 2 years, you will have to pay back the notebook, even if the notebook breaks down after 1 year.
It makes me wonder how old the TS is. He is a student and can sign up for Internet. So can't be too young. I hope he is not from NUS/NTU/SMU, else I would seriously worry about the future of Singapore.
What's wrong with wanting to talk to the manager? I do that all the times.
don't bang table, they don't listen. Don't u know most of them are semi deaf!
Telco needs to know that they are providing a service, as well.
We are their customers, not suckers.