John 3:16/Tamron Agent Service Issue

[kenhwee]

Filter was stuck, couldn't remove - so no choice but to send it together.

dada677 - exactly like so. I only realise the front element was loose upon inspection by J316 staff. Didn't had it wobble prior.

Er.... the only other time I have heard of a filter being stuck, such that it cannot be removed, is when a friend dropped his lens, and the filter was deformed, resulting in the thread of the filter being out of whack. Thankfully the lens itself was fine and it only cost my friend the price of a filter to have it carefully chiselled out with a hammer and a screwdriver. It was painful to watch, but the surgery was successful.

I cannot think of any other conceivable reason why a filter would be difficult to remove. Anyway, I gather from your other posts that you are adamant that this did not happen, and the lens was neither dropped nor otherwise mistreated.

Well, whatever your belief system, I hope that is true, otherwise, the next time there's any thunder and lightning... better run for cover, yeah?

 

[calebk]

If the filter is not with Sam but with the agent, I see no reasonable logic in pressing Sam to hunt for it. Makes no sense if the lens and filter were both passed intact to the agent. You could ask Sam to press the agent for it, but pressing Sam for it will yield nothing productive.

Now, I'm not pointing the finger at anyone, but it takes two hands to clap. I would assume that out of your unhappiness, you might also have lost your temper and perhaps raised your voice to the sales staff at John 3:16, which is why Sam, in turn, said you were being impolite. With experience in the sales industry, I can safely say, treat the salesperson/service provider with respect, and you will get respect back. Lose your temper, and don't even remotely expect that they will continue giving you the "customer-is-always-right" treatment. It doesn't work that way because they are humans too.

As an aside, why would your filter be stuck onto your lens to such a degree that it cannot be removed by conventional means? The only logical cause for such a tight fit is a drop, or an impact of some sort.

 

[Daoyin]

If the filter is not with Sam but with the agent, I see no reasonable logic in pressing Sam to hunt for it. Makes no sense if the lens and filter were both passed intact to the agent. You could ask Sam to press the agent for it, but pressing Sam for it will yield nothing productive.

Now, I'm not pointing the finger at anyone, but it takes two hands to clap. I would assume that out of your unhappiness, you might also have lost your temper and perhaps raised your voice to the sales staff at John 3:16, which is why Sam, in turn, said you were being impolite. With experience in the sales industry, I can safely say, treat the salesperson/service provider with respect, and you will get respect back. Lose your temper, and don't even remotely expect that they will continue giving you the "customer-is-always-right" treatment. It doesn't work that way because they are humans too.

As an aside, why would your filter be stuck onto your lens to such a degree that it cannot be removed by conventional means? The only logical cause for such a tight fit is a drop, or an impact of some sort.

I second everything above. Also we are looking at this whole episode from one side. As with many things, there are two sides to a story. Wonder what Sam (whom I have yet to meet) has to say.

 

[chngpe01]

I am closing this thread as the lens is repaired and returned, as for the filter please sort it out with the agent.

Afterall if the filter is stuck to the lens would John 3:16 be able to dismatle it and lost it, come on be reasonable.

The only mistake John 3:16 did was to offer to send in the lens to the agent for you. It is and never the responsibility for a retailer to sent in lens for servicing or repair, the consumer has to do it. John 3:16 was silly enough to offer to send it in for you. And as many has said in your first post you mentioned a "1 to 1" exchange, of cos you "clarify" and denied wanting a 1 to 1 exchange. A bit of consistency is in good order

Hope both John 3:16 and you as a consumer learn form this episode and move on.

Thread closed