creampuff
Senior Member
Dear creampuff, i have put myself into their shoes, please do not assume otherwise. I have till date not put any pictures of the cracked filter. After putting up pictures and hearing the recorded conversation, perhaps you want to re - consider your assumption that i don't give them due credit. Like i've said before, i do not doubt their customer service standards but in this case, i did not start out the conversation rudely nor did i intend to bluff them of a filter undeservedly. For your info, i had accidentally dragged my 70 - 200 lens on the ground before but it was purely accidental and i've not done so after. I've been rather careful with my equipment and it wouldn't make sense for me to treat my thousand dollar lens with neglect or to toss them around friviously. and dear cream puff, have you ever bought a B + W filter from cathay before ? they do give a warranty against manufacturer's defect and i'm quite confident this is a manufacturing or perhaps a "version" discrepancy....
Yes I have bought B+W and other brands of filters from OP, CP and a couple of other shops. Never had any issues. Now you mentioned what happened to your lens... so you cracked an expensive filter. These things happen, get over it.
Sure, there might be different grades of B+W filters. And it has nothing to do with warranty against manufacturer's defect. No shop will sell you a cracked filter up front and the onus is on you to check the condition before leaving the store. Which shop will replace a damaged filter due to customer's actions AFTER purchase?