giantcanopy
Senior Member
OMG that sounds preposterous!
I will probably argue with them until they give me a satisfactory reply ;(
Do keep us informed. Hope you get ur new D300 replacement!
Ryan
I don't believe this!! My D300 just died!
- Thread starter nyxx88
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OMG that sounds preposterous!
I will probably argue with them until they give me a satisfactory reply ;(
Do keep us informed. Hope you get ur new D300 replacement!
Ryan
Unless there's a good explanation to this, I think most Nikon users will be worried on the warranty complications should they faced the same problem.
As this is not a known problem with the D300, Nikon Singapore should have their benefits of doubt that the problem is caused by the user. Electrical problems are generally harder to pinpoint as to what could be the actual problem. However, they should have sent it to Nikon (Japan) to pinpoint on the exact fault and subsequently, shortlist the problems which could have resulted from this fault.
I'm on a neutral stand to this, at this point of time.
As this is not a known problem with the D300, Nikon Singapore should have their benefits of doubt that the problem is caused by the user. Electrical problems are generally harder to pinpoint as to what could be the actual problem. However, they should have sent it to Nikon (Japan) to pinpoint on the exact fault and subsequently, shortlist the problems which could have resulted from this fault.
I'm on a neutral stand to this, at this point of time.
Yapster
Senior Member
Ya, i think the board is not difficult to be replaced. Most of these can be easily be assembled by soldering or through flex connection. I am quite sure it is easier than the alignment of the mechanical parts inside.
cichlid
Senior Member
Leong23
Senior Member
I have to pay S$2460....for a replacement at NSC.
If only S$90, i will just pay straight to save all the drama.
Time to raise this matter to the small claims court like what one lady did to Nokia and won.
They cannot just keep passing the blame and doubt on to the user.
"Not known to happen normally" may just mean a design or part quality defect that is surfacing in the field and that wasn't detected in their design and pre-market-release checkpoint phase tests.
They cannot just keep passing the blame and doubt on to the user.
"Not known to happen normally" may just mean a design or part quality defect that is surfacing in the field and that wasn't detected in their design and pre-market-release checkpoint phase tests.
haha, ahlow bro, relax la.
Hmm, i don't feel this has anything to do with their service la. Guess it's the company policy or something. :dunno:
Given my little experience in electronic industry, the short circuiting could be due to a lot of reason. Like soldering not done properly on the board, bonding of adhesive NG and many other funny reasons.
Leong23 bro, i think you can try to negogiate with them. But calmly la.
ok coooool.........:thumbsup:
Yapster
Senior Member
I am quite sure NSC's eyes are seeing this and will try to solve the problem with regards to Leong23 bro's case la.
Leong23 bro, you think your agent can help?
I am not sure how they can be of help. :think:
Ya, i think the board is not difficult to be replaced. Most of these can be easily be assembled by soldering or through flex connection. I am quite sure it is easier than the alignment of the mechanical parts inside.
Easy to replace, but very expensive to replace.
Electronic boards, especially when they are integrated with other smaller boards or components via soldering (hits rework/servicing costs hard but saves costs upfront on not having to buy connectors...) are among the most expensive items on the electrical appliances' manufacturing Bill-of-Materials from what I've seen in my line of work.
Yapster
Senior Member
Hmm, true also. But Nikon side should have catered for this as a part of the service i guess. Somemore, mass production will bring down their cost. I am not surprise they can also use re-worked circuit board to replace and indirectly, cost down.
V
vince123123
Guest
Nikon SG has been informed by the CS moderating team abt the situation and they have came back to us with the answer. we have PMed Leong23, requesting him to present the whole story in due time.
just like to take the opportunity to point out to everyone here that Nikon has assured all that if the any camera bought with authorised local warranty cover fails to operate as it is designed to, Nikon will exchange or repair it as per warranty coverage during the warranty period (as seen in the earlier 2 cases here). what the warranty doesn't cover (as will ALL kinds of warranty, regardless of manufacturer) is when damaged is caused by user-error. In the case of Mr Leong, NSC assured us that they tried their level best to salvage the camera but the damaged was too extensive and beyond economic repair. They have tried to offer a discount for a new D300 replacement but was not accepted by Mr Leong.
So, while we wait for Leong23's clarification of the matter, i would like to urge every one be a little patient and cease any unhelpful speculations, hysterics or accusations. thanks!
FYI... OT a bit, just some info on NSC service which I find quite misleading in this thread... not that I do not believe in the TS, but my experience with NSC was nothing but specticular.
In fact.. I got my D300 exchange twice.. 1st time with the shop.. due to a dead pix in the LCD and the 2nd time arranged by NSC.. due to a smug in the LCD which they provide me the options to clean or get a new set since I just got it less than a week ago. Though I cannot comments on the shop's salesman attitude when I got the 2nd exchange, anyway.. this is another story.
So far.. the service ppl there are very helpful.. to the extend that even while I was already served, but waiting for an answer.. their counter staff ask me on two separate occasion (two dofferent staffs) how they can help. which is :thumbsup: :thumbsup:
Though I am sort of a bit disappointed in the quality control of the D300... but my third set has not yet fail me.. so.. so far so good keeping my fingers crossed.
In fact.. I got my D300 exchange twice.. 1st time with the shop.. due to a dead pix in the LCD and the 2nd time arranged by NSC.. due to a smug in the LCD which they provide me the options to clean or get a new set since I just got it less than a week ago. Though I cannot comments on the shop's salesman attitude when I got the 2nd exchange, anyway.. this is another story.
So far.. the service ppl there are very helpful.. to the extend that even while I was already served, but waiting for an answer.. their counter staff ask me on two separate occasion (two dofferent staffs) how they can help. which is :thumbsup: :thumbsup:
Though I am sort of a bit disappointed in the quality control of the D300... but my third set has not yet fail me.. so.. so far so good keeping my fingers crossed.
Leong23
Senior Member
Hi all
To prevent any misunderstanding,
1.) NSC found moisture inside the D300 should they said it burn the board. So they speculate that i drop it into water.
2.) Those who check my posting, i'm doing nature marco-photography, the best time is do shoot is very early morning in misty enviroment and sometime i encouter light rain. But If that is a problem, my D80 is died by now. Ironic, i upgrade to D300 is partly because of the built.
3.) They stated that damage caused by water is not cover by warrenty, and solely it is user-fault. So how, shoot at home or shoot only in hot dry weather?
User-fault this word is very wide, once i take over the camera and start shooting, anything can be my fault, it solely up to NSC to verdict.
Yes, it is truth that NSC do offer me a discount rate of S$2460 as i had mentioned in my earlier post. I didn't take up as it is on par with market price.
In the letter i recieve from NSC, there are no case number, what is the damage and what cause the damge.
At this moment, i had ask my agent to help me contacting NSC, so i felt that the above the enough to clear some of the doubt.
To prevent any misunderstanding,
1.) NSC found moisture inside the D300 should they said it burn the board. So they speculate that i drop it into water.
2.) Those who check my posting, i'm doing nature marco-photography, the best time is do shoot is very early morning in misty enviroment and sometime i encouter light rain. But If that is a problem, my D80 is died by now. Ironic, i upgrade to D300 is partly because of the built.
3.) They stated that damage caused by water is not cover by warrenty, and solely it is user-fault. So how, shoot at home or shoot only in hot dry weather?
User-fault this word is very wide, once i take over the camera and start shooting, anything can be my fault, it solely up to NSC to verdict.
Yes, it is truth that NSC do offer me a discount rate of S$2460 as i had mentioned in my earlier post. I didn't take up as it is on par with market price.
In the letter i recieve from NSC, there are no case number, what is the damage and what cause the damge.
At this moment, i had ask my agent to help me contacting NSC, so i felt that the above the enough to clear some of the doubt.
I hope it's not the tech using that to cover up for him burning up the board through his own mistake. IMO, there may be condensation formed. In many appliances, there are dew sensors to prevent malfunctions but slight moisture should not be that bad because if it is condensed water, it should be relatively pure and should be quite high resistance. It's the ions in the water that conducts electricity.
Leong23
Senior Member
I don't think the tech had done the mistake, the camera was died before i went to NSC.
Maybe i should stop posting.... just wait for news.
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