isn't it cheaper to just get a backup minimum stored value card? :think:
That's what I have in mind acutally. Thanks for the suggestion bro.
isn't it cheaper to just get a backup minimum stored value card? :think:
According to the website Q5, the 25 cents is applicable only to "Auto Credit Card Top-up"? There is no mention of 25 cents for Giro.
Is the FAQ outdated? :think:
The correct link is here:
http://www.ezlink.com.sg/consumer/consumer_giro2.jsp
all stated how to use tis n tat
y they nv stated why must pay $0.25
first bullet point under "charges".
"• $0.25 convenience fee per top-up; "
y must pay convenience fee:think: pls explain
profit maximization in a monopolistic market![]()
Best of all, the banks do not charge the vendors for GIRO. The old card didn't charge for GIRO, but the new card charge?
so in layman term is protection fees to provide safe ride :think:
Banks do not charge? I don't believe.
Like you, I've also received my notification letter and tore it up.
Just wondering what area our options now?
a) upgrade to the new card within the next few months, bear with the deposit amount and 'convenience' fee. Basically, suck it in and accept your fate.
b) upgrade to the new card but forget about GIRO facility. Use ATM or similar means to top up.
[what are the charges, if any, for this?]
c) stick to the old card, which likely will be phased out soon, though I don't know when.
d) ......
I'd be happy to sign participate in any formal complain letter or petition, though i'm not organized enough to get one going. We do need to voice our opinions I think.
Maybe a letter to the press?
Since NETS started charging fee for top up, I stopped using ATM to top up.. Cash always and I always walked up to the lady at the counter to top up.
They will stay employed becos I used their services and the stoopid NETS don't earn a singe cents out of this.
so in layman term is protection fees to provide safe ride :think:
Since NETS started charging fee for top up, I stopped using ATM to top up.. Cash always and I always walked up to the lady at the counter to top up.
They will stay employed becos I used their services and the stoopid NETS don't earn a singe cents out of this.
Why do you stop using ATM to top up? Additional charges?
My online feedback sent to EZLink:
Dear Sir/Madam, I would like to find out what is the reason for implementing a 25 cents "convenient fee" for the new CEPAS card Giro top up. As a consumer, it seems like EZLink is discouraging consumer to apply for Giro. Furthermore, the Giro application process seems like a pre-computer era task back in the 1980s. Not to mentioned a badly planned launch of the giro application (only 1 month left before old card expires). From my understanding, EZLink is the only billing oragnisation who charges a convenient fee for giro. It may be a "convenient" million dollar revenue stream for EZLink, but it is not justifiable. If every billing organisation starts to collect "convenient" fee for giro, consumer will be paying a huge fee on giro transactions every month. I hope EZLink can give consumer a satisfactory reply on this. Else, it seems like we are moving 1 step forward and 2 steps backward. Thank you.
EZLink Reply:
Thank you for your email.
The $0.25 convenience fee as well as the application and admin fee of $2.00 is not just to cover the bank charges but also to include the overall processing costs incurred by EZ-Link for the provision of this service. However in the first 6 months, the application fee will be waived to help facilitate the sign up for this new service offered by EZ-Link by cardholders who were previously on the TransitLink Bank GIRO facility.
Thank you for taking time to provide us with your valuable feedback. We will forward your feedback to the relevant department for their consideration and action if necessary.
Once again, thank you for taking time to share your views with us.
If you have further queries, please feel free to email us at customerservice@ezlink.com.sg or call us at 6496 8300 between 8.00am to 6.00pm daily except public holidays. In case you need to call outside these hours, you could leave a voicemail with us and we will get back to you by the next working day.
Conclusion: I am still not convince, I will followup.
My online feedback sent to EZLink:
Dear Sir/Madam, I would like to find out what is the reason for implementing a 25 cents "convenient fee" for the new CEPAS card Giro top up. As a consumer, it seems like EZLink is discouraging consumer to apply for Giro. Furthermore, the Giro application process seems like a pre-computer era task back in the 1980s. Not to mentioned a badly planned launch of the giro application (only 1 month left before old card expires). From my understanding, EZLink is the only billing oragnisation who charges a convenient fee for giro. It may be a "convenient" million dollar revenue stream for EZLink, but it is not justifiable. If every billing organisation starts to collect "convenient" fee for giro, consumer will be paying a huge fee on giro transactions every month. I hope EZLink can give consumer a satisfactory reply on this. Else, it seems like we are moving 1 step forward and 2 steps backward. Thank you.
EZLink Reply:
Thank you for your email.
The $0.25 convenience fee as well as the application and admin fee of $2.00 is not just to cover the bank charges but also to include the overall processing costs incurred by EZ-Link for the provision of this service. However in the first 6 months, the application fee will be waived to help facilitate the sign up for this new service offered by EZ-Link by cardholders who were previously on the TransitLink Bank GIRO facility.
Thank you for taking time to provide us with your valuable feedback. We will forward your feedback to the relevant department for their consideration and action if necessary.
Once again, thank you for taking time to share your views with us.
If you have further queries, please feel free to email us at customerservice@ezlink.com.sg or call us at 6496 8300 between 8.00am to 6.00pm daily except public holidays. In case you need to call outside these hours, you could leave a voicemail with us and we will get back to you by the next working day.
Conclusion: I am still not convince, I will followup.