Thanx splim for the link. Nice to know I am not alone. I only got to know about clubsnap and dpreview etc sometime after I bought the SP350...sigh
extremely unpleasant experience with Olympus Service Center
- Thread starter chianchiek
- Start date
- Status
Thanx splim for the link. Nice to know I am not alone. I only got to know about clubsnap and dpreview etc sometime after I bought the SP350...sigh
Kit
Senior Member
So whats the expectation when you send it for servicing, assuming you do? Please dont shoot a reply saying I will never do that!I am trying to understand the need for a customer service center in Singapore which offers to clean your lens.
With regards to general substandard service, thats not very good either!
I will never do that.
firmware update instruction/version: http://www.olympus.co.jp/en/support/imsg/digicamera/download/software/
No use. It seems that mine is not the only one that sucks! I have to thank splim for the link... I am feeling better already. As for my E500, I have long traded it in to a shop for $400. It seems he was doing me a favor as he was going to give it as a gift to a missionary. As for my SP350, its condemned in my drawer. I am using an IXUS in its place.:bheart:
Thanx splim for your help. I will try updating the firmware right away!
Oh no, I would need the Olympus Masters software which I have long uninstalled from my comp. I have even converted all the Oly raw files to JPG and DNG. Anyway my SP350 was updated after the date shown on the firmware update. Thanx again.
This helps me recall the E3 HLD-4 battery grip using rechargeable AA battery problem. Try using Panasonic Oxyride battery on your SP350. If your camera last more than 30-50 shots, meaning during the production & development they were all along using Pana Oxyride batt for test n trails. Make them solve your problem. Till date i think most of us still having the problems with the HLD-4 battery grip and worse still, even with 2 BLM, it last abt 500++ shots.
Thanx cater. I will try it. As for making Oly solve my problem, the guys at the retail shops I frequent told me that it is NORMAL as they have other customers having the same problem with the SP350. I have gone to High Street to "REASON WITH THEM" loudly, but THAT IS THE BEST THAT THEY CAN DO.
I have thought of sueing for selling a camera that is not "fit for purpose", but it is debatable as the camera is working, and the only faults are batteries won't last and at times the camera won't focus.
So I thought it wiser to "cut lost" the money spent and get lost from the brand, come to a closure, and move on. However, I took it upon myself to share my extremely unpleasant experience with others so that they would be less likely to get into the same predicament that I did.
Hi There,
Providing good customer support & experience is as important if not more important than high product quality & performance in retaining & growing customer confidence, support & loyalty.
Olympus Imaging Singapore (OIS) at the highest service centre & management level have always been aware of this point; they see no excuse for operational lapses reported time to time and try hard to resolve these; although in fairness, I've heard of good & reasonable service experiences.
Thanks to a concerned member diCam here & on Mytikas, chianchiek case has officially been referred to Olympus since last week and is being investigated into. I'm inclined to think that a thorough review of case-monitoring processes is being needed on top of resolving chianchiek's problem. This is important for the long-run.
As a long time Olympus user, I am disheartened to hear of poor service experiences leading to good Olympus-using photographers leave the fold. Still for those who have faith in giving feedback, please share them with OIS at :
dslrsupport.osp@olympus.com.sg
I too hope to hear of a good closure to chianchiek's case soon enough & hopefully positive experiences to come.
Cheers,
Providing good customer support & experience is as important if not more important than high product quality & performance in retaining & growing customer confidence, support & loyalty.
Olympus Imaging Singapore (OIS) at the highest service centre & management level have always been aware of this point; they see no excuse for operational lapses reported time to time and try hard to resolve these; although in fairness, I've heard of good & reasonable service experiences.
Thanks to a concerned member diCam here & on Mytikas, chianchiek case has officially been referred to Olympus since last week and is being investigated into. I'm inclined to think that a thorough review of case-monitoring processes is being needed on top of resolving chianchiek's problem. This is important for the long-run.
As a long time Olympus user, I am disheartened to hear of poor service experiences leading to good Olympus-using photographers leave the fold. Still for those who have faith in giving feedback, please share them with OIS at :
dslrsupport.osp@olympus.com.sg
I too hope to hear of a good closure to chianchiek's case soon enough & hopefully positive experiences to come.
Cheers,
That said, I think Olympus HQ, and I don't mean Oly Sg, should recall all their sub-performing SP350s in good faith and replace them with an equivalent spec camera without any questions asked. Only then will consumers ever again dare have their complete faith in the brand.
I think a camera that won't focus is camera that is "not fit for purpose", so you should have a case there.
I mean do we go and take picture of blur images?
If that is intentional then great, but I doubt that is the intention.
Anyway it also depends on the blurriness degree. I assume worst case blurriness in this case, plus minimum focusing distance and enough light and proper ISO setting is followed.
No, when it refuses to focus, it will not under any lighting conditions. It is also not that type of blurriness we sometimes see for soft portraits, this blur in totally blur and nothing can be figured out from the shots taken. :bigeyes:
Definitely you have a case. it is defective product, they should take it if it is under warranty. If too old, they may refuse to fix based on "no more spare part", or if they take it in probably they will charge you close to the price of a new camera.
Some story:
I have a problem with my panasonic videocam long time back, outside warranty period. Cost me $500+ (parts + labour) to fix the stupid door for DV cassette, because the damn part is connected to the video head. there is nothing wrong with the video head but I need to replace that too! Have to wait for the parts to arrive from japan some more. But that videocam cost $3500 initially when I bought it so in terms of pricing of part + labour I guess that is OK (?) :sweat:
With that $500+ I could have bought another low end videocam, but I like my old videocam. sigh...
Thanx for sharing. Mine is past warranty period. I was too busy with work to look into it when I first bought it. Nowadays with the clubsnap forum like this one I don't think I will easily make the same mistake again. At least now we as buyers can be better informed than the sellers for them to take advantage of us.
So sorry to hear the bad experience at the OSC and i'm actually sweating and keeping my fingers crossed that my oly equipment will last me long enough. Indeed the after sales customer service is very important to keep people coming back to use the particular product.
I think people here should use the power of petition and combined voices to highlight the lack of service standards to Olympus HQ in japan to relook into how servicing should be carried out in our local office. There seem to be a lack of communication lines from front desk to the centre manager and from what i read the workflow seems very unmanaged, meaning no one actually knows what happens before and what to do after next.
I remember i've called in to enquire about the possibility of replace the LCD outer screen before and how much and how long will it take. But when i talk to the technician, he sounds very unsure of what i was talking about and even took quite long to realise exactly which camera model i'm talking about.
of course there's no answer from them and all he say was to ask me to send it in so they can check. Now i'm kinda worried after reading the experiences here and i dare not go there as i might get chopped like a carrot.
In contrast, i've own a few canon products and i must say their service centre is highly organised and generally sorted. Turnaround usually is 7 working days but i always get a message of equipment ready for collection around 4-5 days later.
They even have pick up service (for a fee) if you're not able to send the equipment in personally which i think rocks!
Olympus Service Centre could learn something from canon service centre on managing the service.
- Status
Similar threads
