Expensive Equipment, Unprofessional Service

[kcuf2]

Be careful, Nikon can sue you for damaging its reputation because of this posting.

What is there to sue?? Defamation? Misstating of facts? Lying ?

What has happened to her is a FACT, which CANNOT be DENIED. Even if kena sued, she will definitely win the case, and the ppl arnd will be luffing all the way to their home for the one initiating the lawsuit.

But what she stated had indeed happened, ITS A FACT. And by the way, its not that she didn't put in the effort to bring the issue up the proper chain of authority. The personnel working there block the chain themselves. EVEN a simple email of their service manager & their bosses of bosses are not given, wat else can she do?

And by the way, if u flip the newspaper, u close one eye also can find complains about bad sevice by companies. If u dunno where, go to the forum section.

This just highlight the importance of service. Without an acceptable level of service, any company will not be able to survive in this world.

And lastly, to avoid the stating of FACTS just because of the fear of being sued, how can the company and the society as a whole improve?

 

[dr34mc4st3r]

Be careful, Nikon can sue you for damaging its reputation because of this posting.

that's like intimidation dude -_-

if nikon were to practice good PR, they will go all out to explain the situation instead of suing the ass off the person posting, which would probably dent their reputation further more. im surprised u gave such a "scaredy-cat" comment

 

[Airwave]

that's like intimidation dude -_-

if nikon were to practice good PR, they will go all out to explain the situation instead of suing the ass off the person posting, which would probably dent their reputation further more. im surprised u gave such a "scaredy-cat" comment

Hey chill la....getting to personal..............Think my friend recommended me the wrong forum... Chao...

 

[chngpe01]

The issues have been resolved with the replacement of a new set.

If the TS still have any issues with NSC, please take it off line and communicate with them direct or speak to Jeffrey, their General Manager or perhaps escalate it to Japan Head Office.

Having suggested that, I am sure this complain has already been acted upon by the GM and MD of Nikon Singapore.

To all members who have expressed their views, support etc here, I would just like to highlight that so far we only have heard one side of the story ie the compliant from the Threadstarter. Whether they are facts or not is yet to be substantiated and will probably remain unknown. Lets not have the often seen witch hunt and herd mentality, in this forum.

So thread closed and lets move on.

This thread will be reopend.

However, it will be closed if it runs off topic or become nasty, uncivil etc etc etc

 

[surge]

after reading the post, i am puzzled by ppl who support nikon in such a way that when ppl say something bad about their service/products, their sole advice is to change brand.

i haven been shopping a lot in signapore lately(do most shopping overseas) and as christmas is approaching, i spent quite sometime shopping in orchard road for presents( didnt go abroad this year). i was shocked to see the level of service that local retailers provide! when i shop on guanzhou china for eg, you walk into a shop and they treat you like you are the boss of the company. even if you didnt buy anything they still serve w a smile..very positive shoppiing experience.

TS has a point, even though the camera has been changed to a new set, the service provided wasnt world class at all. i see this thread not as a complaint but for NSC ppl to know that their service is below standard.

though i have visited NSC before and got what i wanted( D70 ERR error and exposure meter changed for free), the service wasnt something that brings a smile if i have to go back again.

conclusion: the SERVICE CAN BE IMPROVED

 

[amir743]

We all have made our points.
Enough has been said.
I suggest we close this thread or refrain from further posting before it gets out of hand.
Regards, Amir.

 

[LOTUSfairy]

With much eagerness to use my new Camera, the unfortunate incident at NSC indeed dampened my spirit. At the mean time, I shall still wait for NSC reply (if any).. and I would definitely pursue the matter with the NSC (with the help of my UK colleagues and Media friends). Will let u guys know what is the outcome..:heart:

I would like to thank CSers who supported and gave us precious feedbacks and advice.
Happy shooting.. :angel:

 

[LOTUSfairy]

Just received a pleasant call from Mr Jonathan Ang, the new Service Centre Manager. He is nice and explained to me that he will be looking into the matter (my camera) and put up a full investigation on the attitude and professionalism of his staff, so as to improve the service quality and technical aspects in servicing our cameras..

Haiz...at least he is the only one that is concerned, listened and finally understood my SD card slot problem...and assured that he will assist further.

He mentioned that if there is any feedback and enquiries, you may write to :
http://www.nikon.com.sg/pagearticle.php?pageid=60

The technical and executive (the management) will assist to monitor and assist.

Bravo to the new Manager....:thumbsup:
Yellow = it's a cheerful colour..

 

[agape01]

This is after 167 posts about complaints done by Nikon Service Centre.

I'm not sure how many more of such incidents will continue.

It would be good if Mr. Ang were to show the TS what they found from the investigation and what are they going to do about it in the future.

 

[tltan]

Just received a pleasant call from Mr Jonathan Ang, the new Service Centre Manager. He is nice and explained to me that he will be looking into the matter (my camera) and put up a full investigation on the attitude and professionalism of his staff, so as to improve the service quality and technical aspects in servicing our cameras..

Haiz...at least he is the only one that is concerned, listened and finally understood my SD card slot problem...and assured that he will assist further.

He mentioned that if there is any feedback and enquiries, you may write to :
http://www.nikon.com.sg/pagearticle.php?pageid=60

The technical and executive (the management) will assist to monitor and assist.

Bravo to the new Manager....:thumbsup:
Yellow = it's a cheerful colour..

seriously,

I have tried the feedback form, it doesnt link properly the time i tried it. Besides, I have tried emailing them from an email address given by Customer Service, guess what, its the same issue...some gatekeeper nonsense and cant reach after a few day.

MR JONATHAN ANG, do something. Its not only one issue, nikon should uphold the Japanese Service tradition for we users really support the quality and brand that Nikon promise.

Thanks Lotusfairy for managing to escalate this to their ears. At least, we know now that they know. Next time I am there, I hope that there would be a change in attitude. Till then, Merry Christmas and Happy new year to all Nikon Users as well as Staff at NSC.

Regards,
tltan

 

[LOTUSfairy]

Me hope that he will keep his promise lor.
Hope he improve the profile of his staff and the quality control (technical service) in the furture....

 

[DreamerX]

Just received a pleasant call from Mr Jonathan Ang, the new Service Centre Manager. He is nice and explained to me that he will be looking into the matter (my camera) and put up a full investigation on the attitude and professionalism of his staff, so as to improve the service quality and technical aspects in servicing our cameras..

Haiz...at least he is the only one that is concerned, listened and finally understood my SD card slot problem...and assured that he will assist further.

He mentioned that if there is any feedback and enquiries, you may write to :
http://www.nikon.com.sg/pagearticle.php?pageid=60

The technical and executive (the management) will assist to monitor and assist.

Bravo to the new Manager....:thumbsup:
Yellow = it's a cheerful colour..

good.. good.. at least got reply. noticed that many CSer supporting or using Nikon camera.
otherwise, their sale might be affected, not bcos of the product, but their customer service. hope Nikon Singapore will improve their customer service after this.
anyway, "yi ren chuan shi, shi ren chuan bai".

 

[Andy Ang]

Anyone knows Jonathan Ang's User ID in Clubsnap? Then we can PM him to thank him!

 

[arpinkor]

good.. good.. at least got reply. noticed that many CSer supporting or using Nikon camera.
otherwise, their sale might be affected, not bcos of the product, but their customer service. hope Nikon Singapore will improve their customer service after this.
anyway, "yi ren chuan shi, shi ren chuan bai".

Yeah, right, a lot of the people who ask questions like "D80 or 400D" might be swayed by this thread.

 

[LOTUSfairy]

I got Mr Jonathan HP and email...kekekekekkee....:bsmilie:
at least now no need to stare blankly at my precious D80 and tear drop falls.

 

[Andy Ang]

So Good..............

 

[GhoulOfTheEast]

Just received a pleasant call from Mr Jonathan Ang, the new Service Centre Manager. He is nice and explained to me that he will be looking into the matter (my camera) and put up a full investigation on the attitude and professionalism of his staff, so as to improve the service quality and technical aspects in servicing our cameras..

Haiz...at least he is the only one that is concerned, listened and finally understood my SD card slot problem...and assured that he will assist further.

He mentioned that if there is any feedback and enquiries, you may write to :
http://www.nikon.com.sg/pagearticle.php?pageid=60

The technical and executive (the management) will assist to monitor and assist.

Bravo to the new Manager....:thumbsup:
Yellow = it's a cheerful colour..

I'm surprised that you're so happy that the manager called, was nice and promised to "look into" the matter. This is hogwash. If they really want to make a difference - they need to initiate disciplinary proceedings against the employees (keeping you abreast of the proceesings and decision) AND compensate you for your troubles. The LEAST they can do to make it up is to make it up to you is to reiumburse what you spent on the camera (your time, effort and the stress is worth more than some reassurance - words are cheap)

This is typically what the local service attitude is...take it or leave it. Anything one step ahead of that is considered luxury. What service personnel need to understand is that just saying "hello", "thank you" and "sorry" is not what service is about.

I read a post earlier about service in China being superlative. I agree. Same with other countries. Even other "first world" countries like the US have fantastic service...they VALUE the money you spend and appreciate the business. You need to know that YOU're the customer and its YOUR money - the least you're entitled to is good service and a defect free product.

 

[HiTeck]

If TS's observation is true, I hope NSC will correct the attitude and behaviour of their service staff - As Singapore moves into a service oriented industry such experiences will not only be a poor reflections on NSC but the whole country as well. So nip it in the butt :angry: It may take a few generation before we are get true service oriented staff (like in Japan ) and I hope NSC staff will be a model to follow by then.

 

[chngpe01]

This thread has served its purposed and is close.

For those who are looking for witch hunt and disciplinary action, ie. sacking etc. This is not the forum for it.