Sorry. Read it wrongly. It means that in future all new cameras shipped by Oly after Sep 2014 will only have local warranties.
Please see link http://www.olympus.co.jp/en/support/imsg/digicamera/info/info20140828.cfm
DAISO OFFER!!! EM1 with 12-40mm PRO!!! FREE BATTERY GRIP!!!
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Sorry. Read it wrongly. It means that in future all new cameras shipped by Oly after Sep 2014 will only have local warranties.
Please see link http://www.olympus.co.jp/en/support/imsg/digicamera/info/info20140828.cfm
I think it essentially means future product of Olympus does not contain 'Worldwide Warranty' card anymore.
Probably only state 'Local Warranty' or something.
I really hope this is not true... if yes it gonna deters many many ppl away.
Having a good support really boost business.
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richiemccaw1
Senior Member
It has definitely boosted a lot of the 'Daiso' dude's sales on Qoo10.
Gizmo
Senior Member
Ya I think it means that latest batches from Olympus will not include the WW warranty card..
If Daiso still ships his "older" batches with the WW warranty cards.. they should still honour the warranty I think..
Hopefully Daiso seller is still able to acquire some ex stock.. those interested better check with him and chiong liao.. hahaha
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Ya I think it means that latest batches from Olympus will not include the WW warranty card.. If Daiso still ships his "older" batches with the WW warranty cards.. they should still honour the warranty I think.. Hopefully Daiso seller is still able to acquire some ex stock.. those interested better check with him and chiong liao.. hahaha
Question to ask is : is Daiso an authorized dealer to even start with ?
Gizmo
Senior Member
Good qns bro
At least reading the threads, so far those that bought from him was able to register those WW warranty cards successfully I think..
Good qns bro
That doesn't mean it's an authorized dealer
can register only means that the set serial no is recognized by Olympus. Prior experience with the Fuji group was there was a company that re-sold Fuji equipment from JB, thereby managing to give lower prices while the company bragged about providing local SG warranty support too. On checking with Fuji it was found out that the company wasn't a registered authorized dealer and of course his receipts were useless. In the end, he had to reissue all his receipts from his JB source for his customers to qualify for warranty.
I am not implying anything , just that I feel it's very important for us to know the pro and con when buying , especially when it's our hard earned money being spent. As for going back to the thread topic , let's always wait for official Olympus release before speculating.
I do have a lot of friends who bought from Qoo too , and of course they are perturbed but they do understand that Photography is more than Warranty and that given the prices they paid for, anything is a bonus.
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That doesn't mean it's an authorized dealer
Prior experience with the Fuji group was there was a company that re-sold Fuji equipment from JB, thereby managing to give lower prices while the company bragged about providing local SG warranty support too. On checking with Fuji it was found out that the company wasn't a registered authorized dealer and of course his receipts were useless. In the end, he had to reissue all his receipts from his JB source for his customers to qualify for warranty.
I am not implying anything , just that I feel it's very important for us to know the pro and con when buying , especially when it's our hard earned money being spent. As for going back to the thread topic , let's always wait for official Olympus release before speculating.
I do have a lot of friends who bought from Qoo too , and of course they are perturbed but they do understand that Photography is more than Warranty and that given the prices they paid for, anything is a bonus.
Hell yeah to that man! Given the price we paid for its still a steal. My experience is that the equipment usually outlasts the warranty unless you are unfortunate enough to get a "lemon"
I've been playing/testing/shooting the heck out of mine and fortunately everything is still performing as it should and i'm very VERY pleased.
To each his own, know your risk appetite.
jackwolf
Senior Member
Sad to hear the news although it was expected to happen. it means that in future, we will be tied down by whatever price oly sg offer if we still want the warranty. From oly global prespective, this sure is a good move to protect territorial right and ensure price stability in individual country. But standing at a consumer point of view, this sure is a unfavourable change.
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yeah right bro.
i'll wait for official olympus statement, and will sticky it for all to reference.
Totally agreed, just enjoy the camera ... cannot complain much as we got it at almost 50% off the RRP ...
cheers
Hi Jack, you are correct too.
But then, the offer of $1,049 for body only is no longer there and it is back to $1,599. So, I suppose there is no incentive to buy from Qoo now ?
Cheers
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Kopi O
New Member
Well, I spoke to an Olympus staff at COMEX this afternoon regarding the price discrepancies in US, Korea and SG. He talked about how Qoo10.com is negatively impacting Singapore sales. He also said that Olympus will be adopting Canon and Nixon's policy of not offering international warranty with effect from next month. So those sets bought overseas will no longer enjoy the warranty coverage in Singapore. Some overseas sets may still carry the international warranty so it's only while stock last.
jackwolf
Senior Member
guess we were making it too loud such that catch oly sg's attention and hence urging their hq to make this decision.. hahaha.. maybe next time if there's such type of lobang, we should be discreet..
somehow i have to agree with that to a certain extent.
let's say I'm bored today and wana share a story :
You are a honest down to earth business owner investing into R&D and producing quality products earning a reasonable profit. And of course understanding that different economies have different market needs/budgets and thus you price your products accordingly for outreach - all the while standing behind your products no matter where they are from so that your customers enjoy that peace of mind and they are proud to use your products.
Once in a while, private consumers jet around and buy something that's cheaper from an overseas market and out of goodwill, you provide the warranty. Afterall, why say no to another satisfied customer? Its a win-win situation.
Then someone appears and manages to obtain a cache of your products from unknown sources and sells them for around 50% of the price in a market you've invested so much in. This person is smart, sell way below margins and say no returns if defective, afterall just do a hit and run - you will bear the repair and replacement of spoilt goods anyway. When it begins, you tell yourself - life's like that at times - never mind, afterall no matter what, brand is getting outreach.
Then the next thing you realize is that your service centers start to receive a whole more lot of broken, defective, dead on arrival products, never mind about the dubious origins, but then you start to realize that your new customers are starting to worry about the quality of your products. Who will blame a reseller for damaged goods anyway? People blame the brand, not a reseller who sold them dirt cheap.
so you decide you have to make a stand, tighten up the warranty coverage to protect your brand image - but then because you still am so protective of your customers - you make even better efforts to price your products even better to show your customers they still matter.
You are a honest down to earth business owner investing into R&D and producing quality products earning a reasonable profit. And of course understanding that different economies have different market needs/budgets and thus you price your products accordingly for outreach - all the while standing behind your products no matter where they are from so that your customers enjoy that peace of mind and they are proud to use your products.
Once in a while, private consumers jet around and buy something that's cheaper from an overseas market and out of goodwill, you provide the warranty. Afterall, why say no to another satisfied customer? Its a win-win situation.
Then someone appears and manages to obtain a cache of your products from unknown sources and sells them for around 50% of the price in a market you've invested so much in. This person is smart, sell way below margins and say no returns if defective, afterall just do a hit and run - you will bear the repair and replacement of spoilt goods anyway. When it begins, you tell yourself - life's like that at times - never mind, afterall no matter what, brand is getting outreach.
Then the next thing you realize is that your service centers start to receive a whole more lot of broken, defective, dead on arrival products, never mind about the dubious origins, but then you start to realize that your new customers are starting to worry about the quality of your products. Who will blame a reseller for damaged goods anyway? People blame the brand, not a reseller who sold them dirt cheap.
so you decide you have to make a stand, tighten up the warranty coverage to protect your brand image - but then because you still am so protective of your customers - you make even better efforts to price your products even better to show your customers they still matter.
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Hi semajm85,
Just checking did you get a receipt from Qoo ? I think I only have an email confirmation of order ...
Thanks
jackwolf
Senior Member
you can print from qoo..
Notice of termination of Worldwide warranty for Olympus Digital Cameras and Accessories
Aug 28, 2014
Olympus Imaging Corporation has been providing Worldwide warranty for digital cameras and accessories since April 1, 2004, except for some countries and regions.
However, the time has come to stop providing Worldwide warranty because of regulation by laws and differences in the infrastructure of the repair facilities in individual countries.
Please kindly be informed that Worldwide warranty will not be provided with most of our Micro Four Thirds System and compact digital camera products shipped after September of 2014.
The Worldwide warranty card you have, is currently still valid as long as it meets the conditions required for warranty repair. Also, the Worldwide warranty card enclosed with the new products which you purchase from now, is also valid. Local warranty card is valid only in the country where you purchase the product and all repairs undertaken in other countries will be a chargeable service.
For any questions please refer to the "Olympus Authorized Distributor List" and contact our Service Station or Distributor for assistance.
[Local warranty] Olympus Authorized Distributors List
[Worldwide warranty] Olympus Authorized Distributors List
Aug 28, 2014
Olympus Imaging Corporation has been providing Worldwide warranty for digital cameras and accessories since April 1, 2004, except for some countries and regions.
However, the time has come to stop providing Worldwide warranty because of regulation by laws and differences in the infrastructure of the repair facilities in individual countries.
Please kindly be informed that Worldwide warranty will not be provided with most of our Micro Four Thirds System and compact digital camera products shipped after September of 2014.
The Worldwide warranty card you have, is currently still valid as long as it meets the conditions required for warranty repair. Also, the Worldwide warranty card enclosed with the new products which you purchase from now, is also valid. Local warranty card is valid only in the country where you purchase the product and all repairs undertaken in other countries will be a chargeable service.
For any questions please refer to the "Olympus Authorized Distributor List" and contact our Service Station or Distributor for assistance.
[Local warranty] Olympus Authorized Distributors List
[Worldwide warranty] Olympus Authorized Distributors List
Keith,
For this case, I do feel for Olympus Singapore, I really do.
But this still boils down to the basic problem.
What the hell things cost more in Singapore?! Please pardon my tone. I am talking all the imported items.
I am not comparing prices between retailers or disty here with any online stores. I am comparing with the overseas' brick & mortar stores.
If their standard of leaving is lower than Singapore, fair enough. So be it if the prices are cheaper than us.
Since we are in camera, I shall focus on camera.
Anyone heard of B&H? Their store in NY. Is NY standard of leaving lower than Singapore? Does Olympus EM1 manufactured in NY?
Keith, just like you have shared with the FujiFilm story. Let me share what I have learnt.
I did have a chance to talk to one camera maker staff whose HQ was in Yurakucho 1-chome, Chiyoda-ku (go figure out which brand)
He mentioned their India counterpart spoilt the market.
They were allowed to buy the cameras at a cheaper rate from the HQ after much convincing persuasion because of the high consumer tax (like our GST). The goods were stored in their bonded warehouse. The problem was, some of these bonded warehouse instead selling to India domestic market, they were further distributed elsewhere outside India.
There were no proper record documented how cameras actually sold in India domestic market. All the HQ knew was that the India ordered hundreds sets.
Paid for the hundreds sets and ordered next hundred sets.
Such problem, I don't expect it will last for long. Once the Overseas Sale Offices suffer lower sales, I am sure they will take internal corrective action.
So, what are the 2 highest components make up of the price of the camera in Singapore? Labour cost? Common on! I don't think either our monthly or hourly pay are higher than the New Yorkers.
Rent! And who control the rents here?
Businessmen in Olympus or other groups, please direct the problem back to the source instead of passing to us as consumers.
Thank You
EisMann
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