credit card billing

[RuthBaby]

Subject: Citibank Billing



If you have ever had to deal with a major corporation's customer service
then you will really appreciate this.


My Aunt died this past January. Citi Bank billed her for February and
March for their monthly service charge on her credit card, and then
added late fees and interest on the monthly charge...the balance had
been $0.00... now was somewhere around $60.00)

I placed the following phone call to CitiBank:


Me: "I am calling to tell you that she died in January."


CitiBank: "The account was never closed and the late fees and charges
still apply."


Me: "Maybe, you should turn it over to collections..."


CitiBank: "Since it is 2 months past due, it already has been."


Me: "So, what will they do when they find out she is dead?"


CitiBank: "Either report her account to the frauds division, or report
her to the credit bureau...maybe both!"


Me: "Do you think God will be mad at her?"


CitiBank:"...excuse me .....?"


Me: "Did you just get what I was telling you.... the part about her
being dead?"


CitiBank: "Sir, you'll have to speak to my supervisor!"


(Supervisor gets on the phone)


Me: "I'm calling to tell you, she died in January."


CitiBank: "The account was never closed and the late fees and charges
still apply."


Me: "You mean you want to collect from her estate?"

CitiBan k: ".....(stammer)" .... "Are you her lawyer?"


Me: "No, I'm her great nephew." (Lawyer info given... )


CitiBank: "Could you fax us a certificate of death?"


Me: "Sure." ( Fax number is given )


( After they get the fax. )


CitiBank: "Our system just isn't setup for death..."


Me: "Oh..."


CitiBank: "I don't know what more I can do to help..."


Me: "Well... if you figure it out, great! If not, you could just keep
billing her...I suppose...don't really think she will care...."


CitiBank: "Well...the late fees and charges do still apply."


Me: "'Would you like her new billing address?"

CitiBank: "That might help."


Me: " ( Odessa Memorial Cemetery #### Hwy 129 and plot number given. )


CitiBank: "Sir, that's a cemetery!"


Me: "What do you do with dead people on your planet?!!"

 

[suhaimig]

As being her great nephew, just pay the outstanding amount to CitiBank for her lah, case close. Let your aunty rest in pease.

Cheers.

 

[Ender]

Great! I just sign an insurance with citibank today! :sweat: :sweat:

Sound like they are "Brain wash" human answering machine!!

 

[longman]

Subject: Citibank Billing



If you have ever had to deal with a major corporation's customer service
then you will really appreciate this.


My Aunt died this past January. Citi Bank billed her for February and
March for their monthly service charge on her credit card, and then
added late fees and interest on the monthly charge...the balance had
been $0.00... now was somewhere around $60.00)

I placed the following phone call to CitiBank:


Me: "I am calling to tell you that she died in January."


CitiBank: "The account was never closed and the late fees and charges
still apply."


Me: "Maybe, you should turn it over to collections..."


CitiBank: "Since it is 2 months past due, it already has been."


Me: "So, what will they do when they find out she is dead?"


CitiBank: "Either report her account to the frauds division, or report
her to the credit bureau...maybe both!"


Me: "Do you think God will be mad at her?"


CitiBank:"...excuse me .....?"


Me: "Did you just get what I was telling you.... the part about her
being dead?"


CitiBank: "Sir, you'll have to speak to my supervisor!"


(Supervisor gets on the phone)


Me: "I'm calling to tell you, she died in January."


CitiBank: "The account was never closed and the late fees and charges
still apply."


Me: "You mean you want to collect from her estate?"

CitiBan k: ".....(stammer)" .... "Are you her lawyer?"


Me: "No, I'm her great nephew." (Lawyer info given... )


CitiBank: "Could you fax us a certificate of death?"


Me: "Sure." ( Fax number is given )


( After they get the fax. )


CitiBank: "Our system just isn't setup for death..."


Me: "Oh..."


CitiBank: "I don't know what more I can do to help..."


Me: "Well... if you figure it out, great! If not, you could just keep
billing her...I suppose...don't really think she will care...."


CitiBank: "Well...the late fees and charges do still apply."


Me: "'Would you like her new billing address?"

CitiBank: "That might help."


Me: " ( Odessa Memorial Cemetery #### Hwy 129 and plot number given. )


CitiBank: "Sir, that's a cemetery!"


Me: "What do you do with dead people on your planet?!!"

I shld submit my resign letter tomorrow.........

 

[sfhuang]

As being her great nephew, just pay the outstanding amount to CitiBank for her lah, case close. Let your aunty rest in pease.

Cheers.

I think RuthBaby meant to share this as a joke, and it has nothing to do with her personally.

"Odessa Memorial Cemetery #### Hwy 129" - where do you find Hwy 129 in Singapore anyway ...

Correct me if I'm wrong.

 

[RuthBaby]

I think RuthBaby meant to share this as a joke, and it has nothing to do with her personally.

"Odessa Memorial Cemetery #### Hwy 129" - where do you find Hwy 129 in Singapore anyway ...

Correct me if I'm wrong.

i hopefully think its a joke.. cuz i got it thru an email

 

[sfhuang]

i hopefully think its a joke.. cuz i got it thru an email

oops paiseh ... :embrass:

So it's true then ...

 

[nEkO_o]

I am beginning to believe that Technology makes pple dumber... and that if this story is true, I am not surprised. If this is not, I am sure something like this is happening somewhere and sometime now.

One simple question... how many pple after composing the reply, takes the effort to move your right hand to use the mouse to scroll down to click on "Submit Reply", when you can use your little left finger to click on Tab and press Space using your right thumb?

No offense intended... just sharing what I have noticed Just one of my neng jiams

 

[Belle&Sebastain]

sometimes, and i really mean sometimes, i also just wanna put my arm thou the other line and shake up the receiver on the other end.

maroons some ppl are, i can understand how stupid you feel after talking to them Ruth, at least they did not hang up on you.

Starhub did it for me, those people, i swear any to do anything with them ever,

sorry rant, but its funny the phone call.

 

[RuthBaby]

sometimes, and i really mean sometimes, i also just wanna put my arm thou the other line and shake up the receiver on the other end.

maroons some ppl are, i can understand how stupid you feel after talking to them Ruth, at least they did not hang up on you.

Starhub did it for me, those people, i swear any to do anything with them ever,

sorry rant, but its funny the phone call.

well... yeah... but CHOY.. it did not happen to me
ehehehe

 

[leesteven]

thank you for sharing this here, kind of true.
i think people at the bank are like robots..,...

so, is the case close?

 

[lavenderlilz]

my experience with Standard Chartered is gotta call the relevant dept & once u fax death cert & if the fees were incurred after date of death - no need to pay.

 

[SniperD]

this is funny.... no offense to anyone but this is how big major corps work: the one way only policy

 

[SMM]

I shld submit my resign letter tomorrow.........

longman,

this is exactly the same type of reply I got from Citibank when they billed me the annual subscription fee for year 2003 despite the fact that my account with them was terminated/closed on July 2002. I was fuming when the supervisor kept insisting that I should settle the subscription fee.

Conversation between the Supervisor and me:

SMM: “which part of “my account with Citibank was already closed and I should not be liable for any charges after the date of termination!” do you not understand?”.

Supervisor “well then, can you write to us informing us the closure of the account?”.

SMM: “But I have already sent Citibank my letter to close my account on 18/6/2002.”

Supervisor: “Ok then. Could you send us a copy of that letter?”

At this point my volcanoes really erupted. :angry:

SMM: “I will send you a copy of my letter dated 18/6/2002 but first you must send me your written request for that letter.”

Supervisor: “I am sorry madam. But I don’t think that is necessary.”

SMM: “Oh really? In fact I think I really need your written request otherwise I might not be able to file my complaint to Citibank’s MD.” :devil:

 

[EOS500N]

apparently after telling them so much, they still do not believe dat the aunt is dead. gosh! :dunno:

 

[Parchiao]

I would not advice anyone to post something that has little weight in term of authenticity here or anywhere, with reference to the first post.

In any case, in similar but genuine circumstances especially with reference to major banks, my opinion is that the fault lies with employees who fail to manage the situation, who fail to understand the nature of the business or who simply fail to subscribe to the proper prescribed ethics. Generalising the entire organisation is not the right thing to do, when only one person or one portion of the bank's business is at fault.

 

[vince123123]

lol this is really funny. did it realyl happen? what happened at the end o fthe post? i dont think they gave u a written request rite?

longman,

this is exactly the same type of reply I got from Citibank when they billed me the annual subscription fee for year 2003 despite the fact that my account with them was terminated/closed on July 2002. I was fuming when the supervisor kept insisting that I should settle the subscription fee.

Conversation between the Supervisor and me:

SMM: “which part of “my account with Citibank was already closed and I should not be liable for any charges after the date of termination!” do you not understand?”.

Supervisor “well then, can you write to us informing us the closure of the account?”.

SMM: “But I have already sent Citibank my letter to close my account on 18/6/2002.”

Supervisor: “Ok then. Could you send us a copy of that letter?”

At this point my volcanoes really erupted. :angry:

SMM: “I will send you a copy of my letter dated 18/6/2002 but first you must send me your written request for that letter.”

Supervisor: “I am sorry madam. But I don’t think that is necessary.”

SMM: “Oh really? In fact I think I really need your written request otherwise I might not be able to file my complaint to Citibank’s MD.” :devil:

 

[SMM]

lol this is really funny. did it realyl happen? what happened at the end o fthe post? i dont think they gave u a written request rite?

Yes, it did happen. The Supervisor got the customer relationship manager to speak to me and try to salvage the “damaged” relationship.

After understanding the whole situation and some search on their database, the Manager told me that my account was indeed closed and I can ignore the bill Citibank sent me. I told her “as much as I want to ignore this bill and all the unhappiness due to this phone call, would you think it is possible for you to write to me and explain why these personnels have rendered such “under par” services and caused great distress to customers.”.

I must admit that this customer relationship manager is very good at what she is doing because two weeks later I received a letter from her apologizing on behalf of those related personnels and thank me for all my feedback to her; and what had really caught me off-guard is that she enclosed a US$100 shopping voucher.

 

[vince123123]

ah thats good then, happy ending.
long live customer rights

Yes, it did happen. The Supervisor got the customer relationship manager to speak to me and try to salvage the “damaged” relationship.

After understanding the whole situation and some search on their database, the Manager told me that my account was indeed closed and I can ignore the bill Citibank sent me. I told her “as much as I want to ignore this bill and all the unhappiness due to this phone call, would you think it is possible for you to write to me and explain why these personnels have rendered such “under par” services and caused great distress to customers.”.

I must admit that this customer relationship manager is very good at what she is doing because two weeks later I received a letter from her apologizing on behalf of those related personnels and thank me for all my feedback to her; and what had really caught me off-guard is that she enclosed a US$100 shopping voucher.

 

[sk_online]

wow, you're one slick talking customer.. cheers!