credit card billing

[Snowcrash]

I must admit that this customer relationship manager is very good at what she is doing because two weeks later I received a letter from her apologizing on behalf of those related personnels and thank me for all my feedback to her; and what had really caught me off-guard is that she enclosed a US$100 shopping voucher.

Imagine what damage the bank will have if they don't rectify this 'problem' when you share this story with your friends/relatives.

'that bank no good one'...blah blah...TO:

'hmm...they do listen if something goes wrong, just need to talk to the RIGHT MANAGER..."

 

[SMM]

wow, you're one slick talking customer.. cheers!

I am not a slick talker lah….. :embrass:

Imagine what damage the bank will have if they don't rectify this 'problem' when you share this story with your friends/relatives.

'that bank no good one'...blah blah...TO:

'hmm...they do listen if something goes wrong, just need to talk to the RIGHT MANAGER..."

Finding the "Right Manager" sometime is not easy......

 

[sk_online]

I am not a slick talker lah….. :embrass:

it was a compliment :bsmilie: