comex a33 got problem, SONG Brothers refuse exchange!!!

[Muckafutha]

from what I experience myself and also read about shops in SLS, it seems that the Bengs have the upper hand as they have more people. If you go in alone, chances are you don't really dare to make a big fuss. If you had walked into the Sony service centre and they made you wait one and half hours, some people will bang table, ask to see manager and all that, which sometimes tend to solve problems.

I wonder if TS or whoever has some issuse to resolve with shops in SLS, not necessarily just SB, would it be better (or safer) to go to the shop with at least 5 or 10 friends? They don't have to go into the shop together, can just go in and browse or stay nearby, then just need to appear if things get ugly.

 

[daredevil123]

In my case this is not overcharging.

Go ti SB for exchange, like in 1st post, asked to go ti wisma
Go to wisma, said onky retailer can exchange, CS helped to call SB to arrange exchange. SB agrees, CS asked me to go back to SB
Go in SB again, appointed sales man made me wait for 1.5 hours, then he (bald one) about to exchange, then 1st salesman who in the first time said no stock came in and spoke something to the bald guy. Bald guy now also refuse exchange. Told me i dont charge battery properly, as i am an idiot. Then they ask me to go to wisma again. Called Sony CS, said can help rush service (i am leaving singapore next day)
Go wisma again, cannot help, nothing they can do. Can only go back to SG next month to service this problematic camera.

Wasted good$30 on transport, ang 8 hours.

Welcome to Song brothers style.

 

[daredevil123]

from what I experience myself and also read about shops in SLS, it seems that the Bengs have the upper hand as they have more people. If you go in alone, chances are you don't really dare to make a big fuss. If you had walked into the Sony service centre and they made you wait one and half hours, some people will bang table, ask to see manager and all that, which sometimes tend to solve problems.

I wonder if TS or whoever has some issuse to resolve with shops in SLS, not necessarily just SB, would it be better (or safer) to go to the shop with at least 5 or 10 friends? They don't have to go into the shop together, can just go in and browse or stay nearby, then just need to appear if things get ugly.

I strongly recommend against calling a big group. Many of these shop owners have 'connections' with dubious characters outside. Are you ready to fight it out like in those gangster movies? For a camera exchange??..:bigeyes:

I would just get Sony SC to fix the camera on warranty. If the problem comes back, send it in again. After fixing for a few times, Sony will offer an exchange as well... if they deem the camera repairs and servicing is costing them more money than giving you a new unit...

Seriously, in a case like this, it is just a case of bad luck that you bought from Song Brothers.

 

[picturethis]

After bought from SONG brothers, buyers become BUAY SONG already.

llol.

 

[snowspeeder]

In my case this is not overcharging.

Go ti SB for exchange, like in 1st post, asked to go ti wisma
Go to wisma, said onky retailer can exchange, CS helped to call SB to arrange exchange. SB agrees, CS asked me to go back to SB
Go in SB again, appointed sales man made me wait for 1.5 hours, then he (bald one) about to exchange, then 1st salesman who in the first time said no stock came in and spoke something to the bald guy. Bald guy now also refuse exchange. Told me i dont charge battery properly, as i am an idiot. Then they ask me to go to wisma again. Called Sony CS, said can help rush service (i am leaving singapore next day)
Go wisma again, cannot help, nothing they can do. Can only go back to SG next month to service this problematic camera.

Wasted good$30 on transport, ang 8 hours.

You should relate your story in detail in STOMP. Also can reach a wider story there. Make sure Sony sees it.

 

[Muckafutha]

I strongly recommend against calling a big group. Many of these shop owners have 'connections' with dubious characters outside. Are you ready to fight it out like in those gangster movies? For a camera exchange??..:bigeyes:

I would just get Sony SC to fix the camera on warranty. If the problem comes back, send it in again. After fixing for a few times, Sony will offer an exchange as well... if they deem the camera repairs and servicing is costing them more money than giving you a new unit...

Seriously, in a case like this, it is just a case of bad luck that you bought from Song Brothers.

no no not to fight la....more like support. Because I feel most of the time the shops there prey on lone shoppers. If they see a big group, even if they are unrelated, maybe they will refrain from their usual tactics a bit.

And its precisely because of the "connection" that these guys have, that's why I suggest not to go alone. Of course best is dont patronise them at all la.

 

[harky]

Haiz... sad for TS.. than just go for a warranty repair.. no choice man.
Unless receipt stated 7 day exchange rule..

Think quite alot of shop cannot be trust in NOW fair...
lucky i m a agreedy kind for warranty so i go big company like HM..

 

[daredevil123]

no no not to fight la....more like support. Because I feel most of the time the shops there prey on lone shoppers. If they see a big group, even if they are unrelated, maybe they will refrain from their usual tactics a bit.

And its precisely because of the "connection" that these guys have, that's why I suggest not to go alone. Of course best is dont patronise them at all la.

They don't care la. big group small group, all the same tactics.

Of course best is dont patronise them at all la. :thumbsup::thumbsup:

 

[daredevil123]

Haiz... sad for TS.. than just go for a warranty repair.. no choice man.
Unless receipt stated 7 day exchange rule..

Think quite alot of shop cannot be trust in NOW fair...
lucky i m a agreedy kind for warranty so i go big company like HM..

Lucky? sure? :bigeyes:

 

[harky]

LOL... i m more target of warranty.. like extented warranty if product is more than 1K LOL

 

[daredevil123]

LOL... i m more target of warranty.. like extented warranty if product is more than 1K LOL

Hmmm.. better read the fine print of the T&C of the extended warranty...

Also pricing at HN usually sucks eggs...

 

[sinned79]

LOL... i m more target of warranty.. like extented warranty if product is more than 1K LOL

I rather get warranty straight from the camera manufacturer then HM or any superstores.

 

[harky]

ya but not all manufacturer warranty can be extended.. even can it either +1 or +2...

 

[harky]

not really..
of cos u cannot company Big store with small store

if company HM with Best denki, courts... some product pricing in HM is much lower..
can email to ask for quotation..

Hmmm.. better read the fine print of the T&C of the extended warranty...

Also pricing at HN usually sucks eggs...

 

[daredevil123]

not really..
of cos u cannot company Big store with small store

if company HM with Best denki, courts... some product pricing in HM is much lower..
can email to ask for quotation..

Big company or Small company, products are the same.

 

[maja06]

Hi Maja06, what is the main reason why you still bought 550 from SONG brothers in the end since you are so reluctant to pay.

Im quite confused by your action.

Thanks for reminding me. Next time - wun liao! :nono:

 

[White Wolf]

You should relate your story in detail in STOMP. Also can reach a wider story there. Make sure Sony sees it.

I agree... relate your story to storm so that it can reach a wider audience.

 

[Timolol]

Encountered a related incident quite some time back, where a friend bought from Merdeka in SLS.

Had some issues with the camera, brought it back to the shop, and then the Merdeka salesman brought us over to Song Brothers to test a brand new set and then asked us to pay extra for the new set.


:bsmilie:

 

[strikeback4]

found this by chance.... interesting....

http://www.facebook.com/pages/Singa...ong-Brothers-Marketing/126256027420643?v=wall

 

[harky]

:bigeyes::bigeyes::bigeyes::bigeyes:

Encountered a related incident quite some time back, where a friend bought from Merdeka in SLS.

Had some issues with the camera, brought it back to the shop, and then the Merdeka salesman brought us over to Song Brothers to test a brand new set and then asked us to pay extra for the new set.


:bsmilie: