Hi Hart,
I'm sure you have been around long enough to know that various photogr. work differently. As clients, we only rely on the portfolio shown or through recommendation of others. Of cos, I cant say I agree with you when you say you dont "sell" your service. You already are "selling" your service in a way with your comments above.
How do you tell the photogr. that it is not what you want when all's done? The event is over. I can't be organising another event becos the result werent satisfactory to my expectations. You can always say that you may be one in a million photogr.who will not charge the full rate, but this is not always the case and matters may get worse.
Sure, freelance photogr.'s consistency may be questionable. sadly, "professionals" as well. You wont wake up everyday feeling great. It works both ways. Everyone will have their bad hair days some days....
In all due respect, I would say it is just about managing expectations. being burnt once many times, has taught me to lower expectations. Also, because of previous experiences, company has now lowered photography budget to as low as $400 and a max of $1.5K.
Thanks...
hahaha... i know what you mean.
I should have say, over-selling instead... Of course, by having a website, it is a form of selling... but the issue sometimes lies on the part where one is over-promise but under deliver and as you mention, managing client expectation.
Sadly, I do have 1 client for the last 3 years in Singapore told me that she is not satisfied with my work that I produce for her. She wanted more prints from me despite being not satisfied with my work.
Anyway, I wrote her a cheque and refund the money.
I am sure, I am not one in a million... there are many ethical photographers out there and monetary return is not the only solution... some might do it differently. In essence, just "fix" the issue so it benefits the clients.
Seriously, if I don't see any problem with my work and client is not satisfied, there isn't any point to even argue who is right/wrong. It is simply, a client who thought they like what I do, turn out that they prefer something else...
No matter how careful you are in explaining everything,
there will be a minority who will "misinterpret" what they think they want to what they actually want.
If consistency is of an arguable nature, I don't think one should really consider them as "professional". It is ethical issue that we are dealing here.
As professional, there are always 2 areas that I will consider...
1. I will do bare minimum and expectation of client still being exceeded
2. I will do the best so I can stand out in the market in terms of images goes.
Like it or not, if there is one job worth taking, that is the job that should be considered last job that one will ever do and do one's best.
That is why, I always say, charge at a rate that is sufficient for the photographer to enjoy their work. The more you can enjoy your work, there will be very less chance for one not to feel "100%" to be on the job.
If I feel not 100% in a very rare event, I will just do area 1 which still allow me to run the business well and catch up on area 2 when I feel 100% again.
Being contented is often problem with photographer who then bitch about they don't have any more business because, what they do is bare minimum and client is happy.
Anyway... that is just me...
Regards,
Hart