Charged $1 for receiving an unsolicited CNY greeting SMS

[evq]

it is foolhardy to think Singtel and M1 has no cut in this 'error billing'.

Agreed.

 

[yanyewkay]

am I right to say that any company can claim that this phone number from the telco has subscribed to a service and will be charge $xx? please process accordingly.

:think: very nice...

 

[Lenscapes]

today's copy of ST ah? i go check it out tonight

it is in TODAY's paper today.. page 50. the advertisement page.

 

[xxxger]

No have the time to read all the threads, .... but wondering this Mtouche is register by who? :lovegrin: Maybe it is some sort of so call 'fund raising' too ? Just like we always see TP so hard working lo?

OT abits : Anyone lasttime sms and vote for thier idols? At the end, who win? The one who started this sms games lor ... :bheart: No wander now so many SMS voting games on tv recently ... 第一次很好吃，真是越吃越有滋味。

Ai ya, dun know lar, i am just a cat, i catch and eat my rat, but those have 2 or 3 handphone one, haha ...

 

[Canew]

Here is the announcement from mTouche. (from www.todayonline.com)

 

[mpenza]

they called me today too to apologise and said they'll reverse the billing. pretty swift action

 

[vince123123]

Its a big PR fallout and both ST and Today already have news on it - now just waiting whether there's any further official statements, especially from the telcos

 

[erizai]

At least give them some lesson.:thumbsup:

 

[alba]

And I learned about this unscrupulous error billing here from 'Clupsnap' first :thumbsup:

 

[yanyewkay]

what if not only the CNY period is affected?
anyone checked for xmas?

 

[mpenza]

think IDA played a significant role behind the fast response besides the media blowup

 

[vince123123]

Well, if that is so, they should release a prese statement.

think IDA played a significant role behind the fast response besides the media blowup

 

[slaam]

http://www.straitstimes.com.sg/forum/story/0,5562,371690,00.html?
letter in forum

 

[berryhappy]

The letters were also published on page 25 of 17 Feb's Today.

I received a phone call around 3pm from M1 today. She mentioned that the 3 telcos will jointly issue a statement around next Monday or so to address the questions raised.

 

[espn]

Just got my M1 bill, no charges from mTouche.

 

[Cheesecake]

Here is the announcement from mTouche. (from www.todayonline.com)

so, a case of 'i punch u first then i say sorry'?


sorry no cure?


i'm really pissed with their audacity to charge us for receiving unsolicited sms! even though it's 'only' S$1/. but imagine how much they could've rip all the other subscribers if this wasn't highlighted by a fellow member??

:angry:

 

[k3nn3th03]

Just got my M1 bill, no charges from mTouche.

i have leh...

so am i suppose to also call M1 to make "noise" ??

 

[Canew]

so, a case of 'i punch u first then i say sorry'?


sorry no cure?


i'm really pissed with their audacity to charge us for receiving unsolicited sms! even though it's 'only' S$1/. but imagine how much they could've rip all the other subscribers if this wasn't highlighted by a fellow member??

:angry:

Second that!!! I've friends who were unaware of this whole saga until I told them over coffee break yesterday. They searched thier respective mobile phones. Two of them received the Chinese CNY greeting from 77330. I told them to revert back to their telco. (incidentally both were with Singtel)

 

[nightwolf75]

today's ST got published a combined letter from the 3 telcos... basically, the tone is the same as the M1 customer officer who called me 3 days ago...

its not my (ie telco) problem, so dun bother me (ie telco) and go bug mTouche...

 

[Astin]

i have leh...

so am i suppose to also call M1 to make "noise" ??

Yes u should, and if the operator tell u dont bother her (usual M1 reply, I kanna that), ask to speak to her manager.