I dont know if the technicians in Canon Service center are properly trained or not.
I encountered 2 cases recently.
1st case
A few months back, i have problem focusing with my 350D and 100-400 lens. Both under warranty. I sent in both camera and lens and tell them i cannot get a sharp focus even using the center focus sensor. The guy who was at the counter took my set, went inside and come back later saying my lens got problem. I belief so becos i dont have problem with other lens. I even ask him if he should keep my body incase they wanted to test. He said no. A few days later, i received a SMS asking me to collect my lens. I went there, and to my shock, they says there is nothing wrong with my lens. so I was unhappy, wasted a trip. and my journey is a long way to Habourfront having taken 1/2 day leave since the only open on weekdays. I took the lens and tested on my camera again. still the same problem. So the technician came out and check. Later he says maybe my camera got problem so need to leave it there for another few days. I said no way, I need the gears the next day for a photoshoot. So in the end he took the set in and do some more test. Eventually he cleaned my focusing sensors and I dunno if thats what really what he does but it solved my problem. Till now I have no problem with both lens and camera. case closed since I got my gears but wasted a few hours there.
2nd case
I sent in my 10-22 lens for check as i could hear a funny noise. Again the lens was tested and received by a guy at the counter. He said could be USM or the focusing system issue. I received a sms on monday asking me to collect my lens. I waited till Thursday (yesterday) as its the only day they open till 7:30pm. To my dismay, again almost the same thing. I ask the lady serving me whats wrong with my lens. She took the piece of paper and says mechanical adjustment. oh I thought thats nothing serious with my lens afterall. I then tested my lens on my camera, and holly Sxxx, the moment i half press the shutter i could hear the noise again. The lady tells me that there is bound to be some noise. I said yeah but this sounds not normal and asked her to listen to it. She then took it inside to some technician. After quite a while she came out and apologize, saying they would replace some parts.
My loss in these 2 cases is my precious time, transport/parking and the lost of use of my gears. Are they gonna reimburse me for that? It took me almost 45 minutes to reach CSC from my work place. Dont they double comfirm that the equipment is repaired or serviced before contacting customers? I dont mind if they say the need more time but asking me to go there again and again is Pxxxing me off.
Anyone of you encountered the same problem? But on the good side, the staffs were curteous and polite. Maybe they just need more focus on their QC.
I encountered 2 cases recently.
1st case
A few months back, i have problem focusing with my 350D and 100-400 lens. Both under warranty. I sent in both camera and lens and tell them i cannot get a sharp focus even using the center focus sensor. The guy who was at the counter took my set, went inside and come back later saying my lens got problem. I belief so becos i dont have problem with other lens. I even ask him if he should keep my body incase they wanted to test. He said no. A few days later, i received a SMS asking me to collect my lens. I went there, and to my shock, they says there is nothing wrong with my lens. so I was unhappy, wasted a trip. and my journey is a long way to Habourfront having taken 1/2 day leave since the only open on weekdays. I took the lens and tested on my camera again. still the same problem. So the technician came out and check. Later he says maybe my camera got problem so need to leave it there for another few days. I said no way, I need the gears the next day for a photoshoot. So in the end he took the set in and do some more test. Eventually he cleaned my focusing sensors and I dunno if thats what really what he does but it solved my problem. Till now I have no problem with both lens and camera. case closed since I got my gears but wasted a few hours there.
2nd case
I sent in my 10-22 lens for check as i could hear a funny noise. Again the lens was tested and received by a guy at the counter. He said could be USM or the focusing system issue. I received a sms on monday asking me to collect my lens. I waited till Thursday (yesterday) as its the only day they open till 7:30pm. To my dismay, again almost the same thing. I ask the lady serving me whats wrong with my lens. She took the piece of paper and says mechanical adjustment. oh I thought thats nothing serious with my lens afterall. I then tested my lens on my camera, and holly Sxxx, the moment i half press the shutter i could hear the noise again. The lady tells me that there is bound to be some noise. I said yeah but this sounds not normal and asked her to listen to it. She then took it inside to some technician. After quite a while she came out and apologize, saying they would replace some parts.
My loss in these 2 cases is my precious time, transport/parking and the lost of use of my gears. Are they gonna reimburse me for that? It took me almost 45 minutes to reach CSC from my work place. Dont they double comfirm that the equipment is repaired or serviced before contacting customers? I dont mind if they say the need more time but asking me to go there again and again is Pxxxing me off.
Anyone of you encountered the same problem? But on the good side, the staffs were curteous and polite. Maybe they just need more focus on their QC.
surely their lens coating is just as impressive if not better than the rest out there?
