If i m u, seeing that a basic removing of the vertical grip they also dunno, i will be freaking scared till i lau sai in the pants!
Canon Service Center
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If i m u, seeing that a basic removing of the vertical grip they also dunno, i will be freaking scared till i lau sai in the pants!
So far, my experience has been positive, I can't imagine the technician couldn't handle simple things like removing the grips.....it's not like the grip is such a rare item. All the tech people who attended to me had been confident and know their stuff. They have even replaced an out of warranty and obsolete printer with a newer model.....anyway, as far as I could remember, the Nikon Service had been positive too, maybe it could be that somethimes we demand too much...and trhat can trigger less than desireable responses from the service people. All these talk about poor services in Singapore is always one-sided, from the consumer viewpoint.....I wonder what is the view from the service people views....anyone here from the service side care to share their views?
Oh about the Vertical Grip, I had a similar experience when the wanted to remove it to check the camera's serial niumber. It's not because they dunno how to remove but its becos i had tighten the screw too tight for the poor girl to remove...Haha. In the end i offered to help her to remove it.
Oh and I'm glad I had my issue solved without incuring nothing more than my transport/parking and time. Nothing beats having yr gears back for yr precious moments like christmas party.
Merry Christmas to everyone and to the Canon's guys/gals too if they are reading this.
Oh and I'm glad I had my issue solved without incuring nothing more than my transport/parking and time. Nothing beats having yr gears back for yr precious moments like christmas party.
Merry Christmas to everyone and to the Canon's guys/gals too if they are reading this.
What i find is that the customer service personnel do not really understand or know how to handle all the products. This I think should be understandable. Their job is to record the problem and hand it to the technician... not know how to test the equipment and repair on the spot...
I had quite a good experience with CSC... I bought my flash from CP and on the 7th day i filled out my warranty card.. on the 8th day the horizontal lock spoil, so my flash head could move freely horizontally.. CP at MS refuse to replace coz my warranty card is filled, so I went to Canon at Funan... The staff there didn't know how the flash worked, let alone understand the problem. All they told me was that they will send it down for repair for me. It was a Sunday and i needed the flash that night, so i couldn't wait. Moreover it was only 8 days old so i expected a replacement. After explaining to them, they called cathay and told them to do the replacement. Problem solved promptly and without much fuss.. I must say even though I never have any experience with the technical support, their customer service staff were very polite and tried their best to serve me well.. Kudos to them!
Just take it easy on the staff there... from what i hear from all u guys.. it seems that the problem lies with those behind the scenes, not the ones serving u directly... if there's really a prob u should reflect to Canon directly about the incompetence of their technicians..
I had quite a good experience with CSC... I bought my flash from CP and on the 7th day i filled out my warranty card.. on the 8th day the horizontal lock spoil, so my flash head could move freely horizontally.. CP at MS refuse to replace coz my warranty card is filled, so I went to Canon at Funan... The staff there didn't know how the flash worked, let alone understand the problem. All they told me was that they will send it down for repair for me. It was a Sunday and i needed the flash that night, so i couldn't wait. Moreover it was only 8 days old so i expected a replacement. After explaining to them, they called cathay and told them to do the replacement. Problem solved promptly and without much fuss.. I must say even though I never have any experience with the technical support, their customer service staff were very polite and tried their best to serve me well.. Kudos to them!
Just take it easy on the staff there... from what i hear from all u guys.. it seems that the problem lies with those behind the scenes, not the ones serving u directly... if there's really a prob u should reflect to Canon directly about the incompetence of their technicians..
What i find is that the customer service personnel do not really understand or know how to handle all the products. This I think should be understandable. Their job is to record the problem and hand it to the technician... not know how to test the equipment and repair on the spot...
I had quite a good experience with CSC... I bought my flash from CP and on the 7th day i filled out my warranty card.. on the 8th day the horizontal lock spoil, so my flash head could move freely horizontally.. CP at MS refuse to replace coz my warranty card is filled, so I went to Canon at Funan... The staff there didn't know how the flash worked, let alone understand the problem. All they told me was that they will send it down for repair for me. It was a Sunday and i needed the flash that night, so i couldn't wait. Moreover it was only 8 days old so i expected a replacement. After explaining to them, they called cathay and told them to do the replacement. Problem solved promptly and without much fuss.. I must say even though I never have any experience with the technical support, their customer service staff were very polite and tried their best to serve me well.. Kudos to them!
Just take it easy on the staff there... from what i hear from all u guys.. it seems that the problem lies with those behind the scenes, not the ones serving u directly... if there's really a prob u should reflect to Canon directly about the incompetence of their technicians..
I agreed with you on the politness of the customer service. 5 stars for that. Problem is whoever repair our gears should double check so that we the customer will not be in-convenienced. Who would like to rush all the way from one end of the Island to the other only to find their gears not repaired? If the need more time, that i can try to find alternatives but time lost can never be replaced.
Anyway, i had put every unpleasent issues behind. Hope someone in Canon sees this and look into it. It would definitely by good if Canon really make a good repair before calling their cutomer to pick up.
I can understand on Global cost cutting measures but believe me, too much cost cutting leads to no business. For me, i look at customer support, cost, product relibility before buying anything. And those who know me, Motorolla will never appear in my life again even if its FREE all due to their stupid customer service. But thats another story
Canon probably offer the best camera support service there is in SG (where customer service is generally non-existent.)
If the frontdesk staff doesn't understand your problem, he/she is probably a newbie there. Just ask for a real service tech or the service manager. Generally they are very knowledgeable.
You haven't had the worst service nightmare until you tried Olympus' Service Centre at HSC.
Just to share my 2 experiences.
1. Last year, sometime in October, when I decided to change to Canon, I went to the Funan store to inquire about Canon's raw processing. The guy there could not even answer my question if the raw processing is similar to Nikon's. I politely asked him to ask his manager to provide a copy for testing on the centre's computer, to which he agreed. We took a couple of shots and tested the processing. He was even learning from me how to process the raw files! It was a good experience for both of us.
2. I went there on the Tuesday, 2nd Jan at VivoCity to test which body (400D or 30D). The guy there was not very sure when I wanted him to remove the secure chain, so I can test my borrowed drainpipe (80-200 f/2.8L) on the cams. I told him I really would appreciate if the chain were removed and to check with manager if there are problems. A few moments later, he came back, and politely removed the chain. I tested both cams with the lens, and in the meantime chit chat with him. He told me they are not trained product specialists, just trained as customer service personal. He have not even seen the old 80-200L !
Learning Points: These people at the front are customer relations, not technicians. If they are approached nicely, they will be very willing to go the extra mile. (GEMS).
1. Last year, sometime in October, when I decided to change to Canon, I went to the Funan store to inquire about Canon's raw processing. The guy there could not even answer my question if the raw processing is similar to Nikon's. I politely asked him to ask his manager to provide a copy for testing on the centre's computer, to which he agreed. We took a couple of shots and tested the processing. He was even learning from me how to process the raw files! It was a good experience for both of us.
2. I went there on the Tuesday, 2nd Jan at VivoCity to test which body (400D or 30D). The guy there was not very sure when I wanted him to remove the secure chain, so I can test my borrowed drainpipe (80-200 f/2.8L) on the cams. I told him I really would appreciate if the chain were removed and to check with manager if there are problems. A few moments later, he came back, and politely removed the chain. I tested both cams with the lens, and in the meantime chit chat with him. He told me they are not trained product specialists, just trained as customer service personal. He have not even seen the old 80-200L !
Learning Points: These people at the front are customer relations, not technicians. If they are approached nicely, they will be very willing to go the extra mile. (GEMS).
JW73
Senior Member
I always have a good impression with Canon Service Centre.
Once, my kingston CF card got coorupted. I called Kingston rep in singapore, the tech gave a reply which tell you they will try to recover but no promise, it's your problem if it cannot be recovered. And take days to do it. I was scared stiffed as the CF card has important photos (wedding) which must be recover ASAP as I need to do a slideshow for the dinner.
Then I called up Canon, they are cool and polite and ask me some question on the error display etc. After analysing, they conclude it's not my 1D problem. Then they recommended me some freeware to recover. I follow their recommendation and recover 99% of the photos within 3 hrs. And did a slideshow for that nite with the photos.
Without the help of Canon I be in deep **** for that day. Well done Canon!
James
Once, my kingston CF card got coorupted. I called Kingston rep in singapore, the tech gave a reply which tell you they will try to recover but no promise, it's your problem if it cannot be recovered. And take days to do it. I was scared stiffed as the CF card has important photos (wedding) which must be recover ASAP as I need to do a slideshow for the dinner.
Then I called up Canon, they are cool and polite and ask me some question on the error display etc. After analysing, they conclude it's not my 1D problem. Then they recommended me some freeware to recover. I follow their recommendation and recover 99% of the photos within 3 hrs. And did a slideshow for that nite with the photos.
Without the help of Canon I be in deep **** for that day. Well done Canon!
James
canongrapherL
New Member
I had to send in my faulty equipment for 5 times and still the problem not solved.
They do lack some product knowledge. About 1 year old, I spoke to the service engineer inside the room about lens code and guess wat? They do not know that L lens has got lens codes!;p
The middle age lady in the service room is a more senior person I think. To be fair, they have been polite and patient in their attitude (I guess since they have been trained on Japanese culture). But the repair work are sometimes not up to par and numerous trips are necessary for even simple service tasks.
They do lack some product knowledge. About 1 year old, I spoke to the service engineer inside the room about lens code and guess wat? They do not know that L lens has got lens codes!;p
The middle age lady in the service room is a more senior person I think. To be fair, they have been polite and patient in their attitude (I guess since they have been trained on Japanese culture). But the repair work are sometimes not up to par and numerous trips are necessary for even simple service tasks.
That's kinda funny... I know someone who sold his A100 and got a 400D because he said the Sony service sucked and Canon was perfect, fast and helpful...
Guess he either got really unlucky with sony and really lucky with Canon, or he's smoking funny tobacco.
That's kinda funny... I know someone who sold his A100 and got a 400D because he said the Sony service sucked and Canon was perfect, fast and helpful...
Guess he either got really unlucky with sony and really lucky with Canon, or he's smoking funny tobacco.
Canon's service is really very good. Their manners and altitude is great. Some more you can have free cuppuchino while you are waiting or even just visiting. I always make myself a cuppa when I'm there. More if i have to wait.
What we highlight here is actual technical aspect. QC on the repaired items. Maybe the let the juniors do the simple repairs. Someone senior should inspect the repaired items before calling the customer to pick it up.
My case was really very simple case. Both ocassion i went back to collect the lens but its like nothing being done, the problem is still there. Only after their senior technician talked to me den they know what to do. However, I'm still very happy with their service.:lovegrin:
JW73
Senior Member
Let's think in another way. The repair works are bad might due to Canon great/good quality during the manufacturing.
As there are minimum repair work done, the techs have little experience or have met that particular problem. So let's not so work-up about their repair work.
So those who complained might has a unique problem.
:bsmilie:
James
As there are minimum repair work done, the techs have little experience or have met that particular problem. So let's not so work-up about their repair work.
So those who complained might has a unique problem.
:bsmilie:
James
yap.. last friday collected my 30D body, then sent it back again on yesterday.
and they check again n still said no problem, so angry..
i said i dont accept coz my metering got problem when using flash, all photo turn out to be under expose.. n i shown them my test print...
waste my time to go again which i did check last friday when picking, coz so far they are ok.. so better remenber to check ur thing after repair...:bigeyes:
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