Cannon service center broke my lens

[Dark Matter]

mmmmmm.... than i go back there are neg again with them . tell them to lower the price ...

Dont neg. play persistancy and insist they pay u the cost of the lens (minus the service charge if any occur) OR get a new lens of same/similiar range.

Dont tell them lower price. forget about the discount price thingy. It is not fair to you.

 

[ovaltinemilo]

mmmmmm.... than i go back there are neg again with them . tell them to lower the price ...

Alamak, Bro, shows some confidence...The way you ding-dong here and there...I also wana cut you carrot...be firm, reason it with them...make them unjustifiable...power of negotiation...

 

[Dark Matter]

TS is too soft and lack of principal and persistence. WE can only help you if you are willing to help yourself in the first place.

 

[evilorgi]

send email to them to complain, cc to whoever relevant that you can find... i bet they will give you a more satisfied answer...

 

[nleong]

My suggestion is to stop entertain them via phone call. Take some time go to CSC and sort out the issue. Suggest is to go during their busiest time of the day and speak at a slightly higher volume voice . Good luck! Stand up for your rights!!

 

[senray]

@JimChan Let me tell you why the $300 is not worthwhile.

Ask CSC if you could get back your old lens if you where to puchase a new one for $300. They'll most probably tell you "No". You're buying $300 for a replacement.. not an additional new lens. I rather you get back your old lens...and try to ask someone else to repair for u...

Secondly, how sure are you that watever the repair staff said to you is true? Anything can happen in the repair room and they might give reasonable reasons to cover up for possible negligence!

It is to my logical understanding that when I let Canon repair my lens, I SHOULD HAVE MY LENS BACK IN ONE PIECE. they are suppose to diagnose my problem...not create another problem!!!

 

[ovaltinemilo]

send email to them to complain, cc to whoever relevant that you can find... i bet they will give you a more satisfied answer...

best if you can find some sales/ marketing director's email add... problems usually will be solved in much satisfaction for the consumer this way...:bsmilie:

 

[Yoh]

mmmmmm.... than i go back there are neg again with them . tell them to lower the price ...

Looks like you had agreed to the $300 deal in the first place.

 

[daredevil123]

TS sounds like a push over. That's why kenna chop carrot head by CSC. From his posts, I suspect he already agreed to the offer, but just came in here to affirm his decision. TS, if you agreed to CSC already, then it is too late for you. You only have yourself to blame. Another one bites the dust.

Another big :thumbsd: to CSC. Not that NSC is a saint also. Just that service levels in Singapore is generally :thumbsd:

If you go to China, check out CSC and NSC in Shanghai. You will be amazed how good their service is over there.

 

[hiikaru]

I believe CSC guys are reasonable & responsible guys.
They have guidelines in everything they do.

There might be some gap that was not mention, let them know ur concern and hope things get done.
Afterall, delighting customer is their policy.

Good luck ~

 

[OasisG]

My opinion for the whole issue is that since you said the CSC guy broke your lens, asking you to purchase the new lens, i suggest that you demand a black & white from them stating that they indeed broke your lens due to neligence in servicing and not by verbally. As if you were to complain the case all the way up to the management or even CASE, there is no concrete evidence for you to win the case. Second, i were you, i were demand to see the highest authorize position personnel in house who is a decision maker rather than any supervisor or manager to rectify this issue and immediately, not delaying it for days, delaying it means they have more reason that it is already broken/spoilt the day you send in. Check your servicing slip, what was the job recommended / requested when you send it in.

Hope this helps and you can get a brand new lens as a replacement with the charges of the "cleaning / servicing" not purchasing the lens.

By the way, are you Jim Chan who used to work with Culina?

 

[skyguy]

email them and give them this clubsnap link... show them that most of the canon user is not please with their service...
spoil ur stuff and still want to u pay them... wat a good way to earn money... then next time send in canon 40D for repair then they spoil it and ask u to buy 50D... -_-"

i hope a canon representative will read and reply this thread too.

 

[jimchan]

Hi Folks , Thanks for all the advice . I will be going there during lunch time . BTW am not working in Culina.

 

[ovaltinemilo]

Looks like you had agreed to the $300 deal in the first place.

I feel so, that's why CSC is calling TS up to collect lens...
this way, he's at mercy now...bad move...

 

[paesyl]

To answer you 1st Question:
Worth for $300??? No!!
Can check the reply or you call up AP, Jn 3:16 etc and verify the price.

The logic part:
Who should pay for the damage?
The ONE WHO BROKE THE LENS SHOULD PAY.
NOT THE ONE WHO OWN THE LENS.

The problem now is not
1) Worth $300 for a new lens?
2) Think and think again I pay how many % for the new lens. (how to nego with CSC)

1) Have you made up you mind and come to a conclusion?
2) Are you going to stand firm on you ground and not push around by the counter staff.

If you have decided...then start to think what to do. You have been asking what to do and have not decided what to do.

 

[OasisG]

Hi Folks , Thanks for all the advice . I will be going there during lunch time . BTW am not working in Culina.

Ok, Anyway, all the best later & be firm in your stand.

 

[jimchan]

to me if i can get the new lens for free is the best but come to final the only price am willing to take is around 150

 

[Sn0wMaN]

u have every right as a customer, dont see the point of still given them $$$ when it is their fault. Unless my lens is beyond repair (upon sending in for servicing they shld know) if not if u planning to take in for servicing u shld know my lens still got HOPE. So now my lens is broke by CANON staffs, as a owner of the lens must i be responiable for the breakage?

As a owner u send ur lens over to service and took the receipts and go home, after hand over the lens to CANON u dont have any contact with it anymore so which part of it look or sound like is owner fault?

Tell them, as a well known company worldwide they should be taking care of their product and customer. U r not asking for anything higher than the value of the broken lens. All u want was just a replace of a new lens and case close. Ask them again and again in what way u ask a customer have to pay for a NEW lens when u have the intenison to contiune to use that current lens (broken lens). Tell them the purpose of sending the lens for servicing is because 1st ur prefer that lens, 2nd u dont want to spend more $$$ on new lens.

ALL in ALL, DO NOT PAY ANYTHING TO CANON!!!! UNLESS U R BUYING A UPGRADED LENS AT A DISCOUNTED PRICE.

U R NOT IN ANY FAULT, IT IS CANON WHO IS AT FAULT (CLEAR CASE)

 

[zelot]

Hi Folks , Thanks for all the advice . I will be going there during lunch time . BTW am not working in Culina.

IIRC verbal agreement is not bound by law in Singapore. Hence you are no liable to purchase the mkIII lens.
You can stand firm on your end if they refuse to fix it for free or get the mkIII at a price which you find is really suitable (maybe 100 or so, whichever amount u find is pleasing to your ears. For me, $50 haha~ :devil

Next step you can try to email/call Canon HQ in Singapore or Japan as i got a feeling that the staff at csc are trying to cover up their act and the higher ups in Canon SG doesn't know about such a matter happening.

 

[ovaltinemilo]

TS, show them who's the daddy...