TS, i feel for you BUT u must also think at their point of view (SLRR).
1) It's more than 7 days....
2) u went for a overseas, europe, where travel insurance was even higher than the rest.
i mean, who knows what happen down there?
3) Most of us would prefer a 'BACKUP', so we learn from experience. Tink positively, if this thing dun happen, u would still be doing the same thing next time which is Dun backup.
4) Under this kind of risk, we 'ACCEPT' it, seriously. Or else other ppl from overseas will continue to know the Singapore folks as 'COMPLAIN KING'
Try your best to come up with a checklist before u buy anything more than SGD 200, i do.
print that out whenever u feel like making any purchase. It always require 'two hands to clap to make a sound', correct?
Bless your next journey and enjoy photography much!.
PS: i had bought my nissin Di866 from them. No issue at all. Ppl are friendly.