Bad experience with Digitalrev

[wonglp]

This is sad. One thing to reply another bro earlier, I believe when u buy from online dealers like ebay & DR, as they are not authorised dealers, their warranty is not manufacturer's warranty rather it is their own in house warranty.

interesting to know, thanks!

sorry to hear that you got a bad unit... and repair cost you 180SGD....=(

Anyways enjoy your cam bro and hope to see you post more nice pix from your 5N and collection of juicy manual lenses

Thanks bro. It was down for 1month as I was heavy traveling, just gotten GXR+m so 5N had been in dry cabinet. Shall bring it out for a spin later

 

[wonglp]

If the warranty has not been filed yet, then DR has no claim about fraud or transferring of warranty.

If warranty has been filed with DR, then asking your friend (original buyer) to submit claim for warranty. DR shouldnt have any issues on that.

In any case, just go wack DR. If need be, bring up this case directly via email, forums, phone calls to Sony SGP and HK. Make it big, make it serious and i am sure Sony will do something about it to DR.

If DR persists their policy, spread to all forums all over the world, i am sure KAI will be the first person to respond with a new video, if not he will be out of job if no one ever buys from DR.

By the way, their price is more expensive than buying from Sony hk direct.

Intend to use the thread as a possible tool as well, thanks for the pointers bro!

 

[albertri]

interesting to know, thanks!



Thanks bro. It was down for 1month as I was heavy traveling, just gotten GXR+m so 5N had been in dry cabinet. Shall bring it out for a spin later

man you got all the fancy toys =) ;p

 

[albertri]

Intend to use the thread as a possible tool as well, thanks for the pointers bro!

yeah this is a very good info to all

 

[ageha]

Really? Was reading Olympus international warranty didn't have this clause, will do more on this. Sent an email to b&h last night to check with them as well on this. Will share more when I'm done. Thanks

Olympus and Pentax might be different coz they alway sell their stuff with an international warranty. Panasonic Singapore has the same clause as DR and I know in Australia this clause is common too. UK and Germany are much better in regards to consumer rights.

 

[albertri]

Olympus and Pentax might be different coz they alway sell their stuff with an international warranty. Panasonic Singapore has the same clause as DR and I know in Australia this clause is common too. UK and Germany are much better in regards to consumer rights.

yeah i think those with international warranty could be different. This is the problem buying online versus local =(

 

[Ghostfit]

Thanks for the Heads up Bro,

Have not purchase anything from DR b4 ...and after reading this thread, will never order anything from them.
...Have decided to boycott watching Kai's bias videos too ! :bsmilie:

 

[Ouverture]

Thanks for the Heads up Bro,

Have not purchase anything from DR b4 ...and after reading this thread, will never order anything from them.
...Have decided to boycott watching Kai's bias videos too ! :bsmilie:

Yah. Anyway his videos are getting from bad to worse.

Not funny, non-conclusive reviews, super canikon fanboy comments and really nothing much to offer.

I rather keep re-watching mr bean videos instead.

 

[TWmilkteaTW]

having said that.. dontknow why he dont start reviewing Sony lenses (G n zeiss)..since he already review some Sony product..eg Nex n DSLR.
would love to see what he going to say.. hmm..

 

[eleveninth]

Hmm, interesting...I did a check on some ebay sellers, they do carry same warranty clause on voiding 3rd party.
What if you buy for wife, and wife walks into Canon service centre with warranty and receipt, even though it's not registered at all, does Canon void it?
He did help initially, and I thought I can just follow up afterwards, perhaps I'm too nosy. I'm rather curious, but how does 3rd party become fraud? Maybe some can enlighten me on what situation can be fraud?
Thanks!

sorry late reply.

that case they got no way of knowing who bought what..

but that is why i said u shouldnt have said u bought from another person.

you can try the advice from others see how..

 

[ageha]

Do they really boost sales with those videos? :thumbsd:

 

[dreamjoe]

I absolutely deplore those stupid clauses and will definitely boycott the shop. They are robbing consumers' rights.

I don't quite understand why those shops and manufacturer are able to get away with this unreasonable clause of warranty not transferable. The purpose of warranty is to provide assurance that the product is free from manufacturing defects, therefore 1 year to fully test out the product. Why does it matter who is the one using it? As long as the product is defective within a 1 year period from first use, shop or manufacturer should make good the product. Period.

For cars, which typically come with 3 year warranty, when the car is sold, the warranty is transferred to the new owner. No?

 

[Ouverture]

I absolutely deplore those stupid clauses and will definitely boycott the shop. They are robbing consumers' rights.

I don't quite understand why those shops and manufacturer are able to get away with this unreasonable clause of warranty not transferable. The purpose of warranty is to provide assurance that the product is free from manufacturing defects, therefore 1 year to fully test out the product. Why does it matter who is the one using it? As long as the product is defective within a 1 year period from first use, shop or manufacturer should make good the product. Period.

For cars, which typically come with 3 year warranty, when the car is sold, the warranty is transferred to the new owner. No?

For cars in SGP, warranty is transferrable only from authorised agents, like Borneo, Kah, Tan Chong, etc. If you buy from parallel importer like Hua Yang etc, the warranty is not transferrable. My colleague bought a 2nd hand car from another person and the parallel importer voided his warranty just because there was a change in ownership.

So I guess why many are reluctant to buy from parallel importers or grey sets.

 

[wonglp]

Thanks for all the suggestions and support

I just checked with B&H (USA online retailer) on warranties here's the reply:

"The camera comes with a manufacturer's 1-year warranty against defect valid for it usage in the USA as sold by us. For such product taken outside the United States, one would need to check with the manufacturer locally, to see if they will first honor the USA warranty. That would be entirely up to the discretion of the manufacturer in question and out of the control of B&H."

"you may wish to strongly consider our Sagemax warranties as they will provide international coverage and go significantly beyond an ordinary manufacturer's warranty in scope of coverage. Our Sagemax warranties will cover the following:

* Accidental damage (portable equipment only)
* Defects caused by power surges
* Defects in materials and workmanship
* Failures from normal wear and tear
* Mechanical and electrical breakdowns
* Available for US and International customers (not valid if the warranty must be shipped to Florida and the billing address is in that state)

Free transferability: The Plan may be transferred to a subsequent owner of the product at no additional charge. To transfer, call 866-231-9734 or write to NEW at P.O. Box 1818, Sterling, VA 20167-1818. Information provided by you must include the Plan number, date of transfer, new owner?s name, complete address and telephone number."



So it depends whether Sony USA does honor the warranty if it's outside USA, I'm not so sure about that, but the other day I spoke to Sony Singapore, they did say that if I can show them warranty and receipt (even overseas), they can try to do it for me and claim from Sony Hongkong, Sony Singapore had been reasonable so far so I do applaud the customer service going beyond their protocols. however, there wasn't any warranty card from Digitalrev, so I can only say their customer service is rubbish.

B&H does provide warranty card in boxes if the manufacturers provide it, I am not sure if Sony provides one, it seems so from some replies here.

So buying from B&H sounds similar to buying from any electronic shop, just that it's local USA unless the brand endorses international warranty. But buying from DigitalRev one must be again careful, I wonder how many people got caught by this 3rd party thing. B&H has Sagemax (extended warranty) kinda like Harvey Norman style but extends to 3rd party, and now, this is good customer service but of course have to pay and it's not cheap, probably it would nullify any savings one may get from buying overseas, so no point really:bsmilie:

Hope the information is useful, let me know if there's any other info that i may have missed out.

 

[qystan]

The problem here is with assumption. The assumption that the warranty is transferrable. Many are not.

It is a contract entered between the buyer and seller, third parties are not in the picture. If it is extended, it's on the goodwill of the seller, they don't owe to include the rest if the world.

Lesson here is to check that the warranty remaining is indeed valid after the transfer of ownership.

 

[wonglp]

The problem here is with assumption. The assumption that the warranty is transferrable. Many are not.

It is a contract entered between the buyer and seller, third parties are not in the picture. If it is extended, it's on the goodwill of the seller, they don't owe to include the rest if the world.

Lesson here is to check that the warranty remaining is indeed valid after the transfer of ownership.

Yes, I did assume too much.

No, imho, the lesson here for me is I will not deal with DR again or online retailers that don't do 3rd party transfer as I do buy and sell often sometimes within a year, I can't predict, and I prefer hassle free after I sell. There's no goodwill in this case from DR, that's for sure, they are covered for sure too.

Lesson for others buying 2nd hand that's not local warranty is to make sure the original buyer is willing to do the warranty claim (this includes the send back from online seller to original buyer house and all corresponding email). I had a nice original buyer, I just didn't want to bother him that much, so that's my bad assumption.

 

[albertri]

Yes, I did assume too much.

No, imho, the lesson here for me is I will not deal with DR again or online retailers that don't do 3rd party transfer as I do buy and sell often sometimes within a year, I can't predict, and I prefer hassle free after I sell. There's no goodwill in this case from DR, that's for sure, they are covered for sure too.

Lesson for others buying 2nd hand that's not local warranty is to make sure the original buyer is willing to do the warranty claim (this includes the send back from online seller to original buyer house and all corresponding email). I had a nice original buyer, I just didn't want to bother him that much, so that's my bad assumption.

oh bro just wanted to add as per your case with DR - sometimes being honest is not so good after all :bsmilie: (just kidding)

 

[dandoodle]

Thanks for all the suggestions and support

I just checked with B&H (USA online retailer) on warranties here's the reply:

"The camera comes with a manufacturer's 1-year warranty against defect valid for it usage in the USA as sold by us. For such product taken outside the United States, one would need to check with the manufacturer locally, to see if they will first honor the USA warranty. That would be entirely up to the discretion of the manufacturer in question and out of the control of B&H."

"you may wish to strongly consider our Sagemax warranties as they will provide international coverage and go significantly beyond an ordinary manufacturer's warranty in scope of coverage. Our Sagemax warranties will cover the following:

* Accidental damage (portable equipment only)
* Defects caused by power surges
* Defects in materials and workmanship
* Failures from normal wear and tear
* Mechanical and electrical breakdowns
* Available for US and International customers (not valid if the warranty must be shipped to Florida and the billing address is in that state)

Free transferability: The Plan may be transferred to a subsequent owner of the product at no additional charge. To transfer, call 866-231-9734 or write to NEW at P.O. Box 1818, Sterling, VA 20167-1818. Information provided by you must include the Plan number, date of transfer, new owner?s name, complete address and telephone number."



So it depends whether Sony USA does honor the warranty if it's outside USA, I'm not so sure about that, but the other day I spoke to Sony Singapore, they did say that if I can show them warranty and receipt (even overseas), they can try to do it for me and claim from Sony Hongkong, Sony Singapore had been reasonable so far so I do applaud the customer service going beyond their protocols. however, there wasn't any warranty card from Digitalrev, so I can only say their customer service is rubbish.

B&H does provide warranty card in boxes if the manufacturers provide it, I am not sure if Sony provides one, it seems so from some replies here.

So buying from B&H sounds similar to buying from any electronic shop, just that it's local USA unless the brand endorses international warranty. But buying from DigitalRev one must be again careful, I wonder how many people got caught by this 3rd party thing. B&H has Sagemax (extended warranty) kinda like Harvey Norman style but extends to 3rd party, and now, this is good customer service but of course have to pay and it's not cheap, probably it would nullify any savings one may get from buying overseas, so no point really:bsmilie:

Hope the information is useful, let me know if there's any other info that i may have missed out.

I had a different story when I approach Sony SG. Brought in my A700 to look at an issue with the base cover. Got the camera off from Ebay seller with valid warranty from Canada. Sony SG told me to send the camera back to Canada since the warranty is still valid rather than sorting it out here...guess it's down to luck on whom you see at Sony Sg

 

[albertri]

Thanks for all the suggestions and support

I just checked with B&H (USA online retailer) on warranties here's the reply:

"The camera comes with a manufacturer's 1-year warranty against defect valid for it usage in the USA as sold by us. For such product taken outside the United States, one would need to check with the manufacturer locally, to see if they will first honor the USA warranty. That would be entirely up to the discretion of the manufacturer in question and out of the control of B&H."

"you may wish to strongly consider our Sagemax warranties as they will provide international coverage and go significantly beyond an ordinary manufacturer's warranty in scope of coverage. Our Sagemax warranties will cover the following:

* Accidental damage (portable equipment only)
* Defects caused by power surges
* Defects in materials and workmanship
* Failures from normal wear and tear
* Mechanical and electrical breakdowns
* Available for US and International customers (not valid if the warranty must be shipped to Florida and the billing address is in that state)

Free transferability: The Plan may be transferred to a subsequent owner of the product at no additional charge. To transfer, call 866-231-9734 or write to NEW at P.O. Box 1818, Sterling, VA 20167-1818. Information provided by you must include the Plan number, date of transfer, new owner?s name, complete address and telephone number."



So it depends whether Sony USA does honor the warranty if it's outside USA, I'm not so sure about that, but the other day I spoke to Sony Singapore, they did say that if I can show them warranty and receipt (even overseas), they can try to do it for me and claim from Sony Hongkong, Sony Singapore had been reasonable so far so I do applaud the customer service going beyond their protocols. however, there wasn't any warranty card from Digitalrev, so I can only say their customer service is rubbish.

B&H does provide warranty card in boxes if the manufacturers provide it, I am not sure if Sony provides one, it seems so from some replies here.

So buying from B&H sounds similar to buying from any electronic shop, just that it's local USA unless the brand endorses international warranty. But buying from DigitalRev one must be again careful, I wonder how many people got caught by this 3rd party thing. B&H has Sagemax (extended warranty) kinda like Harvey Norman style but extends to 3rd party, and now, this is good customer service but of course have to pay and it's not cheap, probably it would nullify any savings one may get from buying overseas, so no point really:bsmilie:

Hope the information is useful, let me know if there's any other info that i may have missed out.

yeah bro as per DR website they seems to replace the manufaturer's warranty with thier own meaning they will ship the product w/o manufturer's warranty card or information and replace them with DR. This is a bit shady if you ask me as the unit may not be 100% bnew it may be those re-sale products... To me regardless where you buy your unit the seller oe retailer should always include the manufaturer's warranty cards as most cases like with Sony you could actually transfer the warranty locally

 

[kei1309]

Kai is an ass. why would anyone want to buy something from a company that hires people like that?